Who this applies to
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Claude at NAU is Changing
NAU is launching a managed Claude Enterprise environment in July 2026.
This change will impact any Claude account or workspace connected to an NAU email address.
What you need to know:
- You must take action by the October 31, 2026 deadline
- Individual Claude accounts (ie Free/Pro/Max/Team/etc) using an NAU email address will not be available after October.
- Accounts that are not transitioned to Claude Enterprise will be deactivated (Not all accounts are eligible for transition)
- Claude Enterprise accounts will require both a yearly subscription and a monthly credit allowance.
Start Here: Which situation applies to you?
Personal and students accounts are not eligible for Claude Enterprise. These accounts will be deactivated after the deadline.
Once your account is deactivated, it cannot be accessed and data cannot be retrieved. THIS CANNOT BE UNDONE.
- To keep using Claude: Create a new account with a personal email address. Claude does not allow email address changes, so you’ll need a new account.
- To save your current Claude data/information, you’ll need to export it before the deadline.
NOTE: Exported data cannot be uploaded to another account. It is merely a way for you to save your conversations/data for your personal use/reference. - Student employees: If you need Claude for your employment role, your department can sponsor Claude Enterprise access on your behalf.
Standalone/Consumer Claude accounts using an NAU email address will not be available after the deadline. Any account using an NAU email address that is not migrated into Claude Enterprise will be deactivated after the deadline.
Once your account is deactivated, it cannot be accessed and data cannot be retrieved. THIS CANNOT BE UNDONE.
Review the NAU-managed AI tools below to determine which will best meets your needs.
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M365 Copilot Chat (Basic) Tab Open
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M365 Copilot (Premium) Tab Closed
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Claude Enterprise *NEW* Tab Closed
COST: FREE
M365 Copilot Chat (Basic) is already available with your NAU Microsoft account
What can you do with Copilot Chat (Basic)?
- Ideal for: drafting, summarizing, brainstorming, and research
- AI within Outlook: summarizing, drafting, scheduling and more
- AI Chat Powered by the Web: Ask complex questions and get answers drawn from live web sources, with citations included. Powered by the latest models, including GPT-4o
- Upload and Analyze Files: Drag in a Word document, PDF, spreadsheet, or presentation and ask Copilot to summarize it, extract key points, rewrite sections, or answer
questions from within it. - Generate Images: Create original visuals, diagrams, and illustrations using DALL-E 3— useful for course materials, presentations, and program
communications. No design tools required. - Copilot Pages: Turn any AI-generated response into a shareable, collaborative file your team can edit together — ideal for meeting prep, reports, planning
documents, and committee work. - AI Agents: Access ready-made agents built for specific tasks.
For more information about Copilot Chat, visit the Copilot Service Catalog Entry.
COST: Flat Rate / Predictable
Requires a yearly subscription purchase.
ITS recommends this AI tool for individuals who perform the majority of their work within Word, Excel, PowerPoint, Outlook or Teams due to the flat-rate predictable cost.
What can you do with Copilot (Premium)?
- Ideal for: individuals working heavily in Microsoft 365 apps
- AI integrated into Word, Excel, Outlook, Teams, and PowerPoint
- Claude AI models are included inside Copilot (with no extra monthly usage fees).
- This is not the same thing as a Claude Enterprise account.
- Microsoft Graph/Work IQ: Unlike Copilot Chat, the paid license connects to your organizational data — emails, documents, meetings, and chats —
through Microsoft Graph/Work IQ, so answers are specific to your actual NAU work context. - Analyze and Explain Data in Excel: Ask questions about your spreadsheet data in plain English, generate formulas, identify trends, build charts, and receive clear
explanations of complex calculations — no formula expertise required. - Draft and Rewrite in Word: Generate first drafts, rewrite sections for tone or clarity, summarize long documents, and create structured reports — all with AI that uses NAU data to produce smarter, faster, and more context-aware responses that save you time.
- Build Presentations in PowerPoint: Generate a complete slide deck from a prompt or an existing document, add slides on demand, rewrite speaker notes, and apply consistent design — in seconds, not hours.
- Draft and Triage Email in Outlook: Summarize long email threads, draft context-aware replies, prepare for meetings based on your calendar, and prioritize your inbox — all using your actual NAU email history and organizational context.
- Summarize Meetings in Teams: Get real-time meeting transcription, intelligent summaries, action item lists, and catch-up recaps for meetings you missed — so nothing falls through the cracks.
For more information about Copilot, including more information about cost and how to purchase, visit the Copilot Service Catalog Entry.
COST: Usage-based / variable monthly costs
Claude Enterprise billing works differently than standalone/consumer accounts. It requires both a paid yearly subscription AND monthly usage credit purchases. Refer to the Claude Enterprise – Costs & Billing section below for more information.
When should I choose Claude Enterprise as my AI Tool?
If the majority of the work you perform happens within Word, Excel, PowerPoint, Outlook or Teams, then ITS recommends you consider M365 Copilot (Premium) as the more cost-effective option. Claude Enterprise is recommended for individuals whose primary work is conducted outside of Microsoft 365 apps who also need specific Claude features.
If the following describes your daily workflow, then Claude Enterprise may be the right option for you:
- You need to use Claude with levels 1-3 data
- Claude Enterprise accounts are allowed level 1-3 data usage.
- Any other type of Claude account is allowed level 1 data usage only
- Analyze contracts, research papers, policy docs, or technical reports
- Write, review, or debug code; agentic development with Claude Code
- Build, deploy, or automate with Claude Code in a developer workflow
- Multi-session project work organized around a defined research question
- Analyze or model large institutional datasets requiring secure data handling
- Run multi-session agentic projects with tool integrations and connectors
More information about Claude Enterprise, including additional details about cost and how to purchase, visit to the Claude Service Catalog Entry.
What is Changing?
NAU is claiming its domain within Claude. Once that happens, every Claude account or workspace tied to an NAU email address will either move into the managed Claude Enterprise environment or be deactivated — there is no in-between state.
The Domain Claim Process
When NAU claims the domain, every account tied to an NAU email address receives two notifications: an in-Claude banner and a direct email from Claude. Both explain that the account holder has 30 days to export their data and/or migrate to Claude Enterprise before the account is deactivated. For the full process, see Claude’s knowledge article: Respond to an Enterprise domain claim on your Claude account.
Any active Pro or Max subscription tied to an NAU email address is automatically canceled as part of the domain claim. You’ll receive a prorated refund for the unused portion of your subscription, plus a refund of any remaining usage credits.
The one exception is subscriptions purchased through the Apple App Store — Anthropic cannot cancel or refund these directly. You’ll need to cancel it yourself:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap “Subscriptions.”
- Find your Claude subscription and tap “Cancel Subscription.”
If you don’t cancel your App Store subscription yourself, Apple will continue charging you even after your Claude account has been deactivated and you can no longer access it.
Any account using an NAU email address that hasn’t moved to Claude Enterprise before the October 31st deadline will be deactivated. This cannot be undone — once an account is deactivated, its data cannot be accessed or recovered.
What happens to an existing subscription depends on how it was purchased:
- If you subscribed directly through Anthropic and transition to Claude Enterprise, your old subscription is automatically canceled when your account is migrated.
- If you subscribed directly through Anthropic and do not transition, your subscription is automatically canceled when the domain is claimed.
- If you subscribed through the Apple App Store, you must cancel it yourself — NAU and Anthropic cannot cancel app-store subscriptions on your behalf. If you don’t cancel it, you may continue to be charged for an account you can no longer access.
Claude Enterprise – Costs & Billing
Claude Enterprise billing works differently than standalone/consumer accounts. It requires both a paid yearly subscription AND monthly usage credit purchases. Claude Enterprise usage is billed monthly to your department’s speedchart. Departments set a monthly spending cap for each user, so costs stay predictable and no one can exceed their department’s approved budget.
About the yearly subscription:
- This is a “seat license,” purchased through NAU ITS; license term follows NAU’s fiscal year (July – June).
- Cost is prorated quarterly; billing occurs when the individual is added into Claude Enterprise.
- The purchase of a yearly subscription does not include any usage credits. In other words, purchasing a subscription doesn’t let you actually use Claude; it is essentially a seat/license fee required to have access to a Claude Enterprise account.
About the monthly usage credits and cost:
- An additional monthly usage credit purchase is required in order to actually use your Claude Enterprise account. This is billed directly to the speedchart provided by the department, based on actual consumption.
- Departments will control costs by working with ITS to designate a monthly allowance cap for teams/individuals in their Claude Enterprise group.
- Teams/individuals cannot exceed their monthly allowance cap.
- Caps can be adjusted if additional usage is needed for specific projects.
- How are monthly usage costs calculated? Claude Enterprise monthly usage is charged at Claude’s API Rates, with usage costs that scale with model and task.
- Refer to Claude’s API pricing page for more information about their API rates.
For more information, see the ITS Knowledge Article: Using Claude.ai at NAU.
Frequently Asked Questions
What happens if I do nothing?
- Your account will be deactivated and you will lose access to your conversations, projects, and chat history. This cannot be undone.
Do I need to export my data?
- Yes. If you want to keep your work, you’ll need to export your data before the deadline.
- Go to Settings → Account in Claude
- Request a data export
- Important: Exports cannot be imported into another account
Who can use Claude Enterprise?
- Claude Enterprise requires a paid yearly subscription and monthly usage credit purchase.
- Faculty, staff, affiliates, and student employees are eligible for an account. A speedchart# is required for purchase.
What do I need to know about permitted data usage in Claude?
- Personal or unmanaged AI accounts are only permitted to be used with public (Level 1) data
- Refer to the ITS Service Catalog for current information about permitted data usage in approved AI Tools, including Claude
What do I need to do now?
- If you use Claude with a non-NAU email address, you are not affected by this change.
- If you use Claude with an NAU email address, you should export any data you want to save from your current Claude account
- If needed, submit a request to purchase a license for Claude Enterprise (*coming July 2026*) or Copilot Premium
- If you do not intend to move to Claude Enterprise, DO NOTHING. Your account will automatically be deactivated when the NAU Domain Claim occurs.
Deadline
All actions must be completed by October 31, 2026.
After this date, the domain claiming will complete and all accounts that have not been migrated to Claude Enterprise will be deactivated.
Need Help?
If you’re not sure which AI Tool is best for your specific situation, the ITS AI Enablement Team can help you decide. Submit an AI Consulting Request to schedule an appointment.