Who this applies to

This affects you if you use Claude with your NAU email
This does not affect Claude accounts with non-nau email addresses. Important! Anthropic Claude accounts are permitted level 1 data usage only. Only NAU Claude Enterprise accounts can use level 2-3 data.

Claude at NAU is Changing

NAU is launching a managed Claude Enterprise environment in July 2026.
This change may impact Anthropic Claude accounts or workspaces connected to an NAU email address.

What you need to know:

  • Individual Anthropic Claude accounts (ie Free/Pro/Max/Team/etc) using an NAU email address DO NOT have enterprise-level data protections. You can only use level 1 data with Anthropic Claude accounts.
  • You are required to transitioned to Claude Enterprise if:
    • you need to use Claude with levels 2-3 data
    • you want to utilize any connectors with Claude
  • NOTE: Not all accounts are eligible to transition to Claude Enterprise
  • Claude Enterprise accounts will require both a yearly subscription and a monthly credit allowance.

Start Here: Which situation applies to you?

Personal and students accounts are not eligible for Claude Enterprise.

  • For personal Claude usage: It’s recommended that you create a new account with a personal email address. Claude does not allow email address changes, so you’ll need a new account.
    • To save your current Claude data/information, you’ll need to export it before the deadline.
      NOTE: Exported data cannot be uploaded to another account. It is merely a way for you to save your conversations/data for your personal use/reference.
  • Student employees: If you need Claude for your employment role, your department can sponsor Claude Enterprise access on your behalf.

When NAU domain claims with Anthropic (date TBD), these accounts will be deactivated. Once an Anthropic Claude account is deactivated, it cannot be accessed and data cannot be retrieved. THIS CANNOT BE UNDONE.

Standalone Anthropic Claude accounts (Free/Pro/Max/Teams) can be transitioned to NAU Claude Enterprise accounts with a seat and usage purchased through the NAU Software Management team.

  • For personal Claude usage: It is recommended that you create a new account with a personal email address. Claude does not allow email address changes, so you’ll need a new account.
    • To save your current Claude data/information, you’ll need to export it before the deadline.
      NOTE: Exported data cannot be uploaded to another account. It is merely a way for you to save your conversations/data for your personal use/reference.
  • For work-related Claude usage: It is recommended that you move to an NAU-managed, enterprise AI tool; review the list below to determine which enterprise level AI Tool will best meets your needs. 
    • Individuals using Claude for NAU work are required to transitioned to NAU Claude Enterprise if:
      • you need to use Claude with levels 2-3 data
      • you want to utilize any connectors with Claude

When NAU domain claims with Anthropic (date TBD), these accounts will be deactivated. Once an Anthropic Claude account is deactivated, it cannot be accessed and data cannot be retrieved. THIS CANNOT BE UNDONE.

COST: FREE

M365 Copilot Chat (Basic) is already available with your NAU Microsoft account

What can you do with Copilot Chat (Basic)?
  • Ideal for: drafting, summarizing, brainstorming, and research
  • AI within Outlook: summarizing, drafting, scheduling and more
  • AI Chat Powered by the Web: Ask complex questions and get answers drawn from live web sources, with citations included. Powered by the latest models, including GPT-4o
  • Upload and Analyze Files: Drag in a Word document, PDF, spreadsheet, or presentation and ask Copilot to summarize it, extract key points, rewrite sections, or answer
    questions from within it.
  • Generate Images: Create original visuals, diagrams, and illustrations using DALL-E 3— useful for course materials, presentations, and program
    communications. No design tools required.
  • Copilot Pages: Turn any AI-generated response into a shareable, collaborative file your team can edit together — ideal for meeting prep, reports, planning
    documents, and committee work.
  • AI Agents: Access ready-made agents built for specific tasks.

For more information about Copilot Chat, visit the Copilot Service Catalog Entry.

COST: Flat Rate / Predictable

Requires a yearly subscription purchase.

ITS recommends this AI tool for individuals who perform the majority of their work within Word, Excel, PowerPoint, Outlook or Teams due to the flat-rate predictable cost.

What can you do with Copilot (Premium)?
  • Ideal for: individuals working heavily in Microsoft 365 apps
    • AI integrated into Word, Excel, Outlook, Teams, and PowerPoint
  • Claude AI models are included inside Copilot (with no extra monthly usage fees).
    • This is not the same thing as a Claude Enterprise account.
  • Microsoft Graph/Work IQ: Unlike Copilot Chat, the paid license connects to your organizational data — emails, documents, meetings, and chats —
    through Microsoft Graph/Work IQ, so answers are specific to your actual NAU work context.
  • Analyze and Explain Data in Excel: Ask questions about your spreadsheet data in plain English, generate formulas, identify trends, build charts, and receive clear
    explanations of complex calculations — no formula expertise required.
  • Draft and Rewrite in Word: Generate first drafts, rewrite sections for tone or clarity, summarize long documents, and create structured reports — all with AI that uses NAU data to produce smarter, faster, and more context-aware responses that save you time.
  • Build Presentations in PowerPoint: Generate a complete slide deck from a prompt or an existing document, add slides on demand, rewrite speaker notes, and apply consistent design — in seconds, not hours.
  • Draft and Triage Email in Outlook: Summarize long email threads, draft context-aware replies, prepare for meetings based on your calendar, and prioritize your inbox — all using your actual NAU email history and organizational context.
  • Summarize Meetings in Teams: Get real-time meeting transcription, intelligent summaries, action item lists, and catch-up recaps for meetings you missed — so nothing falls through the cracks.

For more information about Copilot, including more information about cost and how to purchase, visit the Copilot Service Catalog Entry.

COST: Usage-based / variable monthly costs

Claude Enterprise billing works differently than standalone/consumer accounts. It requires both a paid yearly subscription AND monthly usage credit purchases. Refer to the Claude Enterprise – Costs & Billing section below for more information.

When should I choose Claude Enterprise as my AI Tool?

If the majority of the work you perform happens within Word, Excel, PowerPoint, Outlook or Teams, then ITS recommends you consider M365 Copilot (Premium) as the more cost-effective option. Claude Enterprise is recommended for individuals whose primary work is conducted outside of Microsoft 365 apps who also need specific Claude features.

If the following describes your daily workflow, then Claude Enterprise may be the right option for you:

  • You need to use Claude with levels 1-3 data
    • Claude Enterprise accounts are allowed level 1-3 data usage.
    • Any other type of Claude account is allowed level 1 data usage only
  • Analyze contracts, research papers, policy docs, or technical reports
  • Write, review, or debug code; agentic development with Claude Code
  • Build, deploy, or automate with Claude Code in a developer workflow
  • Multi-session project work organized around a defined research question
  • Analyze or model large institutional datasets requiring secure data handling
  • Run multi-session agentic projects with tool integrations and connectors

More information about Claude Enterprise, including additional details about cost and how to purchase, visit to the Claude Service Catalog Entry.

What is Changing?

NAU is now able to offer Claude Enterprise subscriptions. Claude Enterprise subscriptions provide enterprise-level data protections, allowing you to use level 2-3 data and Claude connectors that tie into NAU data.

IMPORTANT: Logging into Claude with your NAU email does NOT mean you have a Claude Enterprise subscription. 

Claude Enterprise – Costs & Billing

Claude Enterprise billing works differently than standalone/consumer accounts. It requires both a paid yearly subscription AND monthly usage credit purchases. Claude Enterprise usage is billed monthly to your department’s speedchart. Departments set a monthly spending cap for each user, so costs stay predictable and no one can exceed their department’s approved budget.

About the yearly subscription:

  • This is a “seat license,” purchased through NAU ITS; license term follows NAU’s fiscal year (July – June).
  • Cost is prorated quarterly; billing occurs when the individual is added into Claude Enterprise.
  • The purchase of a yearly subscription does not include any usage credits.  In other words, purchasing a subscription doesn’t let you actually use Claude; it is essentially a seat/license fee required to have access to a Claude Enterprise account.

About the monthly usage credits and cost:

  • An additional monthly usage credit purchase is required in order to actually use your Claude Enterprise account. This is billed directly to the speedchart provided by the department, based on actual consumption.
  • Departments will control costs by working with ITS to designate a monthly allowance cap for teams/individuals in their Claude Enterprise group.
  • Teams/individuals cannot exceed their monthly allowance cap.
  • Caps can be adjusted if additional usage is needed for specific projects.
  • How are monthly usage costs calculated? Claude Enterprise monthly usage is charged at Claude’s API Rates, with usage costs that scale with model and task.

For more information, see the ITS Knowledge Article: Using Claude.ai at NAU.

 

 

Frequently Asked Questions

What do I need to do?

  • For personal Claude usage: It is recommended that you create a new account with a personal email address. Claude does not allow email address changes, so you’ll need a new account.
    • To save your current Claude data/information, you’ll need to export it before the deadline.
      NOTE: Exported data cannot be uploaded to another account. It is merely a way for you to save your conversations/data for your personal use/reference.
  • For work-related Claude usage: It is recommended that you move to an NAU-managed, enterprise AI tool; review the list below to determine which enterprise level AI Tool will best meets your needs. 
    • Individuals using Claude for NAU work are required to transitioned to NAU Claude Enterprise if:
      • you need to use Claude with levels 2-3 data
      • you want to utilize any connectors with Claude

How do I export my data?

  • View Claude’s instructions to export your data
  • Go to Settings → Account in Claude →  Request a data export
  • Important: Exports cannot be imported into another account

Who can use Claude Enterprise?

  • Claude Enterprise requires a paid yearly subscription and monthly usage credit purchase.
  • Faculty, staff, affiliates, and student employees are eligible for an account. A speedchart# is required for purchase.

What do I need to know about permitted data usage in Claude?

  • Personal or unmanaged AI accounts are only permitted to be used with public (Level 1) data
  • Refer to the ITS Service Catalog for current information about permitted data usage in approved AI Tools, including Claude

When will the Domain Claim Process begin?

  • Date is to be determined

About the Domain Claim Process

A domain claim allows NAU to manage all Claude accounts that use an @nau.edu email address. At a future date, NAU plans to claim its domain with Claude. When this happens, any Claude account or workspace tied to an NAU email address must either move into the managed Claude Enterprise environment or be deactivated — there is no in-between state. Personal Claude accounts using an NAU email address cannot remain separate after the domain is claimed.

When the domain claim occurs (date TBD), every account tied to an NAU email address receives two notifications: an in-Claude banner and a direct email from Claude. You’ll have 30 days to export your data and/or migrate to Claude Enterprise before the account is deactivated. For the full process, see Claude’s knowledge article: Respond to an Enterprise domain claim on your Claude account.

Any active Pro or Max subscription tied to an NAU email address is automatically canceled as part of the domain claim. You’ll receive a prorated refund for the unused portion of your subscription, plus a refund of any remaining usage credits.

The one exception is subscriptions purchased through the Apple App Store — Anthropic cannot cancel or refund these directly. You’ll need to cancel it yourself:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name at the top, then tap “Subscriptions.”
  3. Find your Claude subscription and tap “Cancel Subscription.”

If you don’t cancel your App Store subscription yourself, Apple will continue charging you even after your Claude account has been deactivated and you can no longer access it.

Any account using an NAU email address that hasn’t moved to Claude Enterprise before the October 31st deadline will be deactivated. This cannot be undone — once an account is deactivated, its data cannot be accessed or recovered.

What happens to an existing subscription depends on how it was purchased:

  • If you subscribed directly through Anthropic and transition to Claude Enterprise, your old subscription is automatically canceled when your account is migrated.
  • If you subscribed directly through Anthropic and do not transition, your subscription is automatically canceled when the domain is claimed.
  • If you subscribed through the Apple App Store, you must cancel it yourself — NAU and Anthropic cannot cancel app-store subscriptions on your behalf. If you don’t cancel it, you may continue to be charged for an account you can no longer access.

Need Help?

If you’re not sure which AI Tool is best for your specific situation, the ITS AI Enablement Team can help you decide. Submit an AI Consulting Request to schedule an appointment.