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Hours
Monday–Friday 8 a.m.–5 p.m.Business etiquette
“Etiquette is the fine tuning of education.” —Nadine Daher
Employment preparation goes beyond curriculum: Understanding how to carry yourself in a professional situation will make you confident during your job search and interviewing. It’s helpful to incorporate the following behaviors into your time here at NAU so that they become habit by the time you’re ready to enter the job market.
General do’s and don’ts Accordion Closed
- Be on time.
- Do check your email regularly.
- Be proactive.
- Schedule appointments early.
- Do take responsibility for your education.
- Refer to faculty as “Dr.” or “Professor” unless you are invited to do otherwise.
- Turn your phone to vibrate and talk only quietly and if necessary.
- On the elevator, let others exit before entering.
- Respect the facilities; clean up after yourself.
Email do’s and don’ts Accordion Closed
- Do use your full name when emailing your advisor, instructor, or university office.
- Do list a brief reason for the email in the subject line.
- Do compose your email in a professional manner, as though you are writing a business letter. Be polite.
- Do check for spelling, punctuation, and grammatical errors before sending; use a professional font.
- Don’t send an email if an extended conversation is required. Keep your email brief.
- Don’t use political or religious taglines in your email as they may be offensive to others.
- Don’t expect immediate feedback; allow at least 24 hours during normal business hours for a response.
Appointments Accordion Closed
- Do come on time.
- Do contact the office if you must reschedule your appointment.
- Do silence your phone.
- Do come prepared (questions, resume, paperwork).
- Don’t wear headphones or earphones.
- Don’t text or take personal phone calls.
- Don’t bring your best friend, boyfriend, or girlfriend with you.
“Politeness and consideration for others is like investing pennies and getting dollars back.” —Thomas Sewell
Additional resources
- CDO’s business etiquette Pinterest board
- Email etiquette
- Texting etiquette
- Phone etiquette
- Business etiquette rules
- Dining