FERPA (The Family Education Rights and Privacy Act), sets forth requirements regarding the privacy of student records and affords students certain rights with respect to their education records. FERPA applies to those institutions that receive funding from the Department of Education and guarantees students three primary rights: to inspect and review their education records; to seek to amend education records; and to exercise some control over the disclosure of information from those education records.

Education records are those records which are directly related to a student and maintained by Northern Arizona University or by a person or authorized agent acting for Northern Arizona University, which include any information or data recorded in any medium, including, but not limited to handwriting, print, tapes, film, microfilm, and microfiche.

Creating an account in the Lumberjack Family Hub will allow you to connect to your student by sending them a request to access their records. On the day after the request is approved, you will have access to view their information. The data will be updated nightly.

To connect to your student:

1. Login and click the graduation cap icon in the top-right corner of the page (Please note that your student must approve the request. Only then will you be able to access their information the following day).
2. Enter either the student’s personal email address used on their admissions application if this is the first semester they are attending Northern Arizona University or, if they are a continuing student enter their Northern Arizona University email address.
3. Request access to:
   1. Academic Records – Office of the Registrar
   2. Financial Aid Records – Office of Scholarships and Financial Aid
   3. Student Financial Records – Student and Departmental Accounts
   4. Housing Information – Campus Living
   5. Student Conduct Information – Office of Students Rights & Responsibilities
   6. Disability Resource Information – Disability Resources
4. The student will receive an email with the request and a link to approve or deny the request.
5. Once the request is approved, the requester must wait 24 hours to view the requested information.

1. Cancel the request by clicking on the graduation cap; scroll to the bottom, Click “Cancel this connection.”
2. Start a new request with the student’s correct email address.
3. Student gets an email and approves your request.

If you received an email notifying you that your request was approved, but you do not have access to the information in the Lumberjack Family Hub, please send an email explaining the issue to Support@CampusESP.com.

You  will receive an email in your NAU email account informing you that you have a new connection request. You may click on the link “click here to approve this request” to be taken to a page where you can view the request.

When viewing the request you may:

• approve all of the requested items
• approve individual items
• approve access only (i.e., This grants permission for an NAU Education Official to provide all of your educational records outside of the Lumberjack Family Hub per FERPA.)
• deny all requested items

Please see our Update Connection guide for more information.

The records below are not accessible through the Lumberjack Family Hub. The person to whom you are granting permission will need to request the records from an appropriate NAU school official. Individual units may require additional information prior to disclosing the records.

1. Housing Information – Campus Living
2. Student Conduct Information – Office of Students Rights & Responsibilities
3. Disability Resource Information – Disability Resources

To revoke access after initial access is granted, you may log into the Lumberjack Family Hub and view your active connections.

Select the individual you would like to revoke access to your records.

You may cancel the connection entirely or uncheck the records you do not want to share.

Please review our Revoke Access guide for more information.

You may keep your current release on your account or sign up for the Lumberjack Family Hub to provide access to specific records.

Signing up for the Lumberjack family Hub will replace and nullify your previous FERPA Release.

Please send an email to Registrar@nau.edu from your NAU email account requesting the removal of an individual from your FERPA Release or removal of the release entirely.

Please email Support@CampusESP.com if there are any issues, for you or the requestor, accessing or viewing the content and connections in the Lumberjack Family Hub.