{"id":6445,"date":"2019-05-02T11:22:20","date_gmt":"2019-05-02T18:22:20","guid":{"rendered":"https:\/\/in.nau.edu\/web\/?page_id=6445"},"modified":"2025-10-23T17:55:01","modified_gmt":"2025-10-23T17:55:01","slug":"website-support","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/web\/","title":{"rendered":"Website support"},"content":{"rendered":"

Website support<\/h1>\n

NAU’s web presence is supported by both the NAU ITS WordPress Development & Support and the Strategic Enrollment & Marketing team in order to ensure a unified design and architecture that aligns with the University’s brand guidelines.<\/p>\n

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in.nau.edu versus nau.edu<\/h2>\n

NAU’s web presence has been separated into two distinct sites –\u00a0the external, public-facing nau.edu site and the site which will be the internal university community site now known as in.nau.edu (IN). This distinction brings clarity to NAU\u2019s public messaging while structuring web services and information for efficient and effective internal uses and student success.<\/p>\n

For more information about this separation, please review our FAQs<\/a>.<\/strong><\/p>\n

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Who to contact<\/h2>\n

Your department\u2019s site steward<\/a> and editors are the primary contacts for requesting updates to your site, no matter where your site lives. However, if you have additional questions that require a web support team, please refer to the information below. All WordPress training and site access requests should be directed to\u00a0ServiceNow<\/a>\u00a0regardless of site.<\/strong><\/p>\n

in.nau.edu sites and legacy.nau.edu<\/h3>\n

If your site URL starts with\u00a0https:\/\/in.nau.edu or legacy.nau.edu<\/strong>
\n(ex: in.nau.edu\/fipa, in.nau.edu\/human-resources, legacy.nau.edu\/college-education, etc.), please open a ServiceNow ticket.<\/p>\n\n

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Business unit site support<\/h3>\n <\/div>\n
\n
\n<\/i> ServiceNow<\/a><\/p>\n

<\/i> 928-523-1511<\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n\n

\n

Training<\/h2>\n

In order to obtain access to update a nau.edu or in.nau.edu website, users are required to complete the WordPress training<\/a>. The training is designed to train users on WordPress and adequately prepare them to update and maintain a live website.<\/p>\n\n\n \n \n \n\nBecome a WordPress user\n\n<\/span>\n <\/span>\n \"\"\n <\/span>\n <\/a><\/span>\n\n

\n\n
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News<\/h4>\n

For a complete listing of all updates, visit our\u00a0News<\/a>\u00a0page.<\/p>\n\n

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\n Unit Web Coordinator Update- February 4th, 2022<\/a>\n <\/h2>\n\n

\n \n Posted by Rye<\/a> on \n <\/span>\n

\n Hello, WordPress users! Please see…\n <\/div>\n <\/article>\n\n <\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

Website support NAU’s web presence is supported by both the NAU ITS WordPress Development & Support and the Strategic Enrollment & Marketing team in order to ensure a unified design and architecture that aligns with the University’s brand guidelines. in.nau.edu versus nau.edu NAU’s web presence has been separated into two distinct sites –\u00a0the external, public-facing […]<\/p>\n","protected":false},"author":1,"featured_media":57,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"my-templates\/home-page.php","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-6445","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/pages\/6445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/comments?post=6445"}],"version-history":[{"count":20,"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/pages\/6445\/revisions"}],"predecessor-version":[{"id":8055,"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/pages\/6445\/revisions\/8055"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/media\/57"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/web\/wp-json\/wp\/v2\/media?parent=6445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}