Welcome, newest Student Web Publisher, to the EASI Web Team! We are excited to have you as part of our team and want to ensure that your time here is meaningful and productive. This manual was written and constructed by both staff and student workers who individually have years of experience on this team and thoroughly understand our foundational role within NAU.<\/p>\n
We are a team within ITS (often known as the Enterprise WordPress Team) responsible for actively maintaining and improving NAU\u2019s enterprise web presence. Although we are not a large team and made up almost entirely of student workers, we take a good deal of pride in the quality of our work.<\/p>\n
We provide training, technical support, and editing assistance for our clients working on websites within the nau.edu, in.nau.edu, and training.wp.nau.edu domains, as well as building out new websites and web forms for those websites.<\/p>\n
Anyone who has access or control over a website on one of the domains that we manage, essentially. We assist everyone from students in clubs or organizations, administrative assistants for small grant projects, faculty working on their college\u2019s front-facing page, or even some of President Cheng\u2019s staff. No matter where the client works, or what their clout in university politics is, they all deserve our best quality of service (but we might move some things around for the President\u2019s Office). You are now a key part of bridging the gap between our clients and their department websites through your exceptional technical and informational support.<\/p>\n
In customer service, the most important thing is always that the client is happy with the work performed for them; this is often determined by the speed of completion, the ease of communication, and the quality of the work. Although all three are very important to maintain to the highest degree, quality is always our number one priority. A change going up incorrectly can have major consequences, and as such attention to detail and focused effort are key. We have found that turnaround speed is often also a slightly lower priority for our clients than quality and accuracy, so if more time is needed to make sure a task is handled perfectly, it is best to take it after communicating the change in expected delivery time to the client.<\/p>\n
Due to the majority of our work requiring direct interface with many people throughout the university community, it is important that our communications, both verbal and written, reflect our professionalism and desire to help.<\/p>\n
It\u2019s important to realize how your work affects this team, the client and the University at-large. Although most of the tasks you will be assigned will be completed individually, it is important to communicate with whoever assigned you that task, as needed, to ensure that they are properly updated. As a team, it is imperative that we provide the highest quality of service because even things that seem small, such as gaps in communication within our team can lead to misunderstandings that, when communicated to the client-level, often create confusion, frustration, and an ultimate misrepresentation of our team.<\/p>\n\n