Website support
NAU’s web presence is supported by both the Web Content Management Support Team and University Marketing in order to ensure a unified design and architecture that aligns with the University’s brand guidelines.
in.nau.edu versus nau.edu
NAU’s web presence has been separated into two distinct sites – the external, public-facing nau.edu site and the site which will be the internal university community site now known as in.nau.edu (IN). This distinction brings clarity to NAU’s public messaging while structuring web services and information for efficient and effective internal uses and student success.
For more information about this separation, please review our FAQs.
Who to contact
Your department’s site steward and editors are the primary contacts for requesting updates to your site, no matter where your site lives. However, if you have additional questions that require a web support team, please refer to the information below. All WordPress training and site access requests should be directed to ServiceNow regardless of site.
nau.edu sites
If your site URL starts with https://nau.edu (ex: nau.edu/coe, nau.edu/admission, nau.edu/reslife, etc.), please contact the Marketing Department.
nau.edu site support
in.nau.edu sites
If your site URL starts with https://in.nau.edu (ex: in.nau.edu/fipa, in.nau.edu/human-resources, etc.), please open a ServiceNow ticket.
in.nau.edu site support
Training
In order to obtain access to update a nau.edu or in.nau.edu website, users are required to complete the WordPress training. The training is designed to train users on WordPress and adequately prepare them to update and maintain a live website.
News
For a complete listing of all updates, visit our News page.