{"id":231,"date":"2018-06-19T02:44:22","date_gmt":"2018-06-19T09:44:22","guid":{"rendered":"https:\/\/vendor.hub.wp.nau.edu\/university-transit-services\/faq\/"},"modified":"2025-06-25T22:58:27","modified_gmt":"2025-06-25T22:58:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/university-transit-services\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

FAQ<\/h1>\n

Permits<\/h2>\n\n
\n \n
\n
Do zones sell out? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Yes, R2 and NC (behind Cline Library) zones sell out quickly. Often a waiting list may be created. Permits go on sale August 1st and you can reserve the permit without paying for it until tuition and other fees are due in the fall.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I share a permit with my friend, but sometimes we need to park on campus at the same time. What are my options? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Semester or yearly permits may have up to five vehicles registered to them, with only one vehicle displaying the permit parked on campus at any given time. Additional vehicles associated to the permit may park on campus simultaneously by utilizing any short-term or daily option (meters, garages, etc.) and displaying a valid permit. Permit owners are responsible for citations that are issued to any vehicle displaying or registered to their permit without regard to the operator of the vehicle displaying the permit.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I forgot to move my permit to the vehicle I am driving today. How can I avoid being cited? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
As most permits are virtual, there is no need to worry. Garage permits are a physical permit to enable the gate. If the permit is forgotten, email ask.parking@nau.edu for a short term accommodation.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I ordered a parking garage permit. How do I have access while I\u2019m waiting for my permit? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
The employee ID will be added to the permit after midnight on the day of purchase. When entering the facility the ID will be entered using the seven digit code only, do not use the preceding zero’s, followed by the pound (hash tag) sign. Please use the call button for any issues or call our dispatch line at 928-523-9066<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
How do I add\u00a0a vehicle to my permit? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Yearly and semester permits are reposition and may have up to five vehicles registered to them, with only one vehicle displaying the permit parked on campus at any given time. A vehicle may be added to the permit by visiting \/parking and logging into “Manage My Parking<\/a>” then selecting “Manage My Vehicles.” The added vehicle will automatically link to any current permit. When adding a vehicle to your account you are assuming all responsibility for any citations or fees associated with the vehicle.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
How do I remove a vehicle from my account\/permit? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
The vehicle is eligible for removal from the account once the account balance is zero by emailing ask.parking@nau.edu<\/a>. Please be aware that future citations issued to the removed vehicle may result in the vehicle being re-associated to the account. It is the responsibility of the registered owner or primary driver to notify PSS immediately if the vehicle is stolen or sold to another party.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
The adhesive on my permit is damaged\/lost its stickiness. What can I do? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Yearly and semester permits that have lost the adhesiveness may be exchanged at no charge if the original permit is brought into the office for an exchange.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I moved to another residence. Can I exchange my permit? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
A permit may be exchanged at any time of the year, based on space availability and residential status, for a $5 exchange fee plus the difference in upgrading if required. This fee is waived for students who are placed in temporary housing and then receive their permanent assignment. If exchanging a permit, the vehicle must park in the original zone until the exchange is completed and the vehicle(s) linked to the permit.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I am an employee, but rarely drive to campus. I have an appointment this week and need to bring my car. How can I park near my office? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Daily permits are also available online by visiting manage my parking<\/a>. The employee day permit is virtual. Simply order online and link to the vehicle to be used that day.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Should I order a full-year permit if I am not sure I will be returning in the spring? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
A full-year permit is more cost-efficient than ordering two semester permits. View a complete list of parking permit rates.<\/p>\n
If your intent to return for spring is contingent upon approval of your application for study abroad, an internship program, or a student teaching program, please contact our office to request an exception. We encourage students to purchase a full year permit to save money in case the application is not approved, but if accepted to a student abroad program, internship, or student teaching, you may return the permit for a partial refund.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
Parking<\/h2>\n\n
\n \n
\n
I have classes and an off-campus job and am very busy. Why can\u2019t I just drive and park where I want to? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
The size of our campus community and number of vehicles on campus each day has caused serious traffic congestion and pedestrian safety issues in the past. Without parking regulations, drivers would spend more time driving and searching for a parking space. By designating parking areas during peak times, it allows for all people on campus to travel more efficiently and safely.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I own a south commuter permit, but I use Campus Recreation\u00a0Services exercise equipment. Can I just park next to the Health and Learning Center? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
During the day, the campus shuttle service can transport you from south campus to north campus. After 4:30 p.m., your south commuter permit may be used in lots designated as “all permits after 4:30 p.m.” the nearest ones being lot P7A, P28A, or P6, excluding any designated stalls within the lots.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I need to visit Health Services. Where do I park? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Health Services pays for client parking. Parking is located in the Health and Learning Center lot south of the building (P28A). A code is required to enter at the kiosk to receive a free temporary parking permit, and is included in the appointment reminder email. If you visit Health Services as a walk-in client, follow the instructions on the kiosk located in the parking lot. The temporary permit should be displayed in its entirety on the passenger side windshield, and expires two hours after issuance.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I need to visit Health Professions. Where do I park? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Health Professions pays for non-affiliated client parking. Parking is located on south campus in lot P48A. A permit is issued from the kiosk with a code given to you by them. The temporary permit should be displayed in its entirety on the passenger side windshield. Students, staff and faculty are ineligible to use Health Professions permits and may utilize any short-term parking option.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I\u2019ve noticed some parking stalls are designated as \u201cPay by Space\u201d and\u00a0want to know what they mean. Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
A limited number of spaces are designated as pay-by-space stalls for short-term parking and are located in P16 (Union\/Fieldhouse) and P45 (du Bois). The kiosk is located in the parking lot for permit issuance. A thirty minute interval with a maximum of two hours. The temporary permit should be displayed in its entirety on the passenger side windshield so it is visible from the outside.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I\u2019ve noticed some parking zones are offered at the kiosks. What zones and options are offered? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Kiosks are located at Riordan Road and the Skydome (P66) offering parking on south campus. Users may take the campus shuttle to their destination. The temporary permit should be displayed in its entirety on the passenger side windshield so it is visible from the outside and the license plate should face the drive aisle.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
If I have a current valid permit may I use the \u201c15 Minute Parking No Permit Required\u201d stalls? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Yes. These stalls may be utilized with or without a valid permit for the allotted time period.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
How do you pay for parking on your phone? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Download the Parkmobile app and establish an account. Enter the zone code for the parking lot you are using or click on the map to select your zone and pay for your parking. There is no need to display a receipt. The license plate must face the drive aisle.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
Transportation<\/h2>\n\n
\n \n
\n
I have a transportation charge on my account. What does that pay for? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
The transportation charge covers a portion of the operating costs to provide shuttle services and other transportation related expenses (bike lockers, bike registration, pedestrian\/bike path signage and improvements). The fee is charged to Flagstaff Campus students. Students who purchase a parking permit, after the charge has been posted, will be credited the fee up until the fifth week of the semester. Students assigned student teaching, an internship, or study abroad will be credited the fee with supporting documentation. Requests should be submitted online<\/a>. Attach offer\/assignment documentation as needed. The deadline for submitting this form is the end of the fifth week of each semester.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
Motorist assistance<\/h2>\n\n
\n \n
\n
I locked my keys in my car. Can you help? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
UTS offers vehicle jump starts, tire inflation (we are unable to change tires), lockouts if your keys get locked in your vehicle on campus, a one time gallon of gas, and bike lock cuts to registered bikes. The service operates Monday through Thursday 7:30 AM to 10 PM and Friday 7:30 AM to 4:30 PM during fall and spring semesters. Monday through Friday 7:30 AM to 4:30 PM during breaks, university closures, and summer when the office is open. For Motorist Assistance call 928-523-9066<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
Citations<\/h2>\n\n
\n \n
\n
I received a citation for the first time. What should I do? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
If you have a university account and the vehicle is attached to your account, the charge will post to Louie after 14 days. Once posted to LOUIE, the citation may then be paid online or by cash at Student and Departmental Account Services (Gammage building #1). You can also pay your fine in the Parking Office with a major credit card. If you do not have a LOUIE account, log into manage my parking<\/a> located at nau.edu\/parking and create a guest account or pay in our office using major credit cards only.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Is there any way to not pay the fine associated with my citation? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Yes if you participate in the Parking 101 program which is available once a school year for most, not all, citations and pass the exam with a 80% or better. The program<\/a> is designed to help educate our campus community in order to prevent future citations. To participate in the program, send a request to parking.appeals@nau.edu within 14 calendar days from the date the citation was issued.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
What do I do to get a boot removed from my vehicle? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
To get the boot released you must 1) pay the outstanding fines and pay for the removal of the immobilization device; 2) contact the parking office and 3) provide NAU ID or a valid driver’s license and proof of payment.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
License Plate Recognition<\/h2>\n\n
\n \n
\n
How does it work? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Your license plate acts as your permit and therefore must face the drive aisle. Cameras, mounted to university service vehicles, capture the plate information and check to ensure the plate is associated to an active virtual permit and is in the correct location.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
How many cars can I have on my virtual permit? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Accounts will be limited to five active license plates at any one time. However, vehicles can be added or deactivated from the virtual permit at any time using the online portal.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Why are parking garages not getting a virtual permit? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Physical permits are necessary to open the gates. As technology changes, moving to a virtual permit may become an option. As the campus is using License Plate Recognition, the license plate must face the drive aisle when parked in or out of the garage.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Arizona vehicles only have license plates on the back of the car. How will this affect my parking? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Users will have a choice to park with their official Arizona license plate facing the drive aisle or can, for a one-time fee, purchase a parking placard that can be attached to the front of the vehicle. This option will be available to vehicles with plates from other states that only issue one official license plate. Using the online “manage My Parking” system, when ordering your virtual permit, users may opt in for the additional plate. You can also order in the office. The cost is $20.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Will this change the threshold for a vehicle to be \u201cbooted\u201d? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
The new system will not change the threshold to be booted. The threshold includes any vehicle owing $150 in citations or having 3 “non-processed” citations. However, these vehicles will be more readily identified even if parked properly. We strongly encourage users to not get a citation or to at least make payment before reaching this threshold.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Will staff still \u201cwalk the parking lots\u201d? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
University transit parking services staff will still have a strong presence on campus to protect the parking for those for whom the parking is intended, to provide Motorist Assistance and to address any needs in parking areas such as maintenance. Additionally, some license plates may need to be manually entered or verified.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Will a citation be issued if the license plate is covered with snow? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
The new system will require that the license plate is visible and therefore users are encouraged to check their license plate to ensure it is not obstructed from view.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
Other<\/h2>\n\n
\n \n
\n
I use a skateboard or rollerblades to get around campus.\u00a0Do I need to do anything? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
There are campus regulations that specifically address skateboards and rollerblades in our rules and regulations. While you do not need to register either one, you must adhere to the policies regarding usage on campus.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
I left a personal belonging on the shuttle, is there a lost and found? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
The lost and found is located at the bus barn, building # 77 Suite #120 or call 928-523-5052<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n
\n
Manage my parking<\/h4>\n
Order permits, submit appeals, add vehicles to a permit, and more:<\/p>\n\n
\n Login now<\/a>\n <\/div>\n\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"
FAQ Permits Parking Transportation Motorist assistance Citations License Plate Recognition Other<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-231","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/pages\/231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/comments?post=231"}],"version-history":[{"count":30,"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/pages\/231\/revisions"}],"predecessor-version":[{"id":1575,"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/pages\/231\/revisions\/1575"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/university-transit-services\/wp-json\/wp\/v2\/media?parent=231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}