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Employee Service Center

Call:
928-523-7782

Employee Service Center

Service Delivery Model

Service Delivery is focused on the needs of our service recipients, our staff and our institution.

Service Recipient Needs Accordion Closed

  • Efficient, effective, responsive service
  • Relief from administrative burden to focus on the research, academic, and service missions of NAU
  • Open communication channels and relationships with service provider
  • Continuous presence in the department

Staff Needs Accordion Closed

  • De-fragmentation balanced with variety
  • Expertise within supervisory chain
  • Collaborative relationships with service recipients
  • Opportunity for training and career growth

Institutional Needs Accordion Closed

  • Efficient processes and consistent application of policy
  • Increased accountability and transparency
  • Plan for growth and scale
  • Support for employee growth and retention

Focusing on these key needs, the three main outcomes of Service Delivery are:

  • Service – focus of facilitating transactional activities and alleviating the administrative burden associated with processing.
  • Consistency – which drives continuity in processing, adherence to key standards and uniform experience for service recipients across campus.
  • Process Improvement – will result from the consistent application of key processes when performed by specialists.