{"id":1641,"date":"2025-11-06T17:40:34","date_gmt":"2025-11-06T17:40:34","guid":{"rendered":"https:\/\/in.nau.edu\/rpsu\/?page_id=1641"},"modified":"2026-10-07T19:06:44","modified_gmt":"2026-10-07T19:06:44","slug":"travel-updates-and-metrics","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/rpsu\/travel-updates-and-metrics\/","title":{"rendered":"Travel Updates and Metrics"},"content":{"rendered":"<h2>Travel Updates<\/h2>\n<p><a href=\"#top\">Top<\/a><\/p>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Current Travel Team Update_0\" id=\"shortcode-accordion-1-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-1-panel\">\n            Current Travel Team Update\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-1-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-1-trigger\" inert>\n        <html><body>\n<p><strong>Coming Soon!<\/strong><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Archived Updates_0\" id=\"shortcode-accordion-2-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-2-panel\">\n            Archived Updates\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-2-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-2-trigger\" inert>\n        <html><body>\n<p><a href=\"https:\/\/in.nau.edu\/rpsu\/travel-optimization-updates\/\" target=\"_blank\" rel=\"noopener\">Archived Updates: June 2022-February 2024<\/a><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<h2><\/h2>\n<h2>Travel Metrics<\/h2>\n<p>Metrics are grounded in data that is specific and measurable. In travel reimbursement cases we measure the case count, percentage, and duration from the time a case is submitted until it is closed. By tracking the previous fiscal year&#8217;s baseline, we are able to set goals for improvement.<\/p>\n<p>Not all metrics have the necessary data to achieve the intended level of detail.\u00a0 Therefore, we are planning enhancements to expand the level of data available by implementing additional data points.<\/p>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Planned Data Expansion_0\" id=\"shortcode-accordion-3-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-3-panel\">\n            Planned Data Expansion\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-3-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-3-trigger\" inert>\n        <html><body>\n<h4 style=\"text-align: left;\">We are planning data and system enhancements to capture additional measures. Examples include:<\/h4>\n<ul>\n<li><strong>Duration to Receive Documentation<\/strong> \u2013 This data point helps us understand how much time a case spends waiting for documentation to be submitted for a case in re-work status.<\/li>\n<li><strong>Incomplete Submission<\/strong> \u2013 This helps us differentiate between cases with all the information needed to process vs. those without. The duration of a re-work case can differ significantly from that of a case with all information.<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Travel Case Trends by Trip Type Over Time_0\" id=\"shortcode-accordion-4-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-4-panel\">\n            Travel Case Trends by Trip Type Over Time\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-4-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-4-trigger\" inert>\n        <html><body>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/07\/Case-Analysis-Graph_FY21-FY23.jpg\" width=\"940\" height=\"744\"><br>\nThe above graphs display travel case trends by traveler\u2019s classification (non-employee individual travel \u2013 community members and student non-employees, employee individual travel, and group travel) over time.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/07\/Case-Analysis-Graph_FY24-FY26.jpg\"><br>\nThe above graphs display travel case trends by trip type (individual travel vs. group travel) over time.<\/p>\n<p>Please note the following changes to ESC travel case types:<\/p>\n<ul>\n<li>Employee Service Center <strong>Travel Support Service<\/strong> went live March 19th, 2020.<\/li>\n<li>At go-live there were three service types: <em>Group Travel Support<\/em>, <em>Non-Employee Travel Support<\/em>, and <em>Travel Support<\/em>.<\/li>\n<li><strong><em>Group Travel<\/em> <\/strong>cases from March 2020 \u2013 June 2023 could be opened for employees, students, and community members or a combination of the three.<\/li>\n<li><strong><em>Non-Employee Travel Support <\/em><\/strong>cases were for community members and non-employee students.<\/li>\n<li><strong><em>Travel Support<\/em> <\/strong>cases were submitted for NAU employees, including <em>student<\/em> employees.<\/li>\n<li>September 2022, fall of FY2023, the <strong><em>Non-Employee Travel Support<\/em> <\/strong>service type was discontinued, leaving only two types of travel cases \u2013 <em><strong>Travel Support<\/strong> <\/em>for individual travelers\/trips and <strong><em>Group Travel<\/em><\/strong>, where all travelers are represented under one ESC case.<\/li>\n<li>At the start of FY2024, the <strong><em>Travel Support<\/em> <\/strong>service became the <span style=\"text-decoration: underline;\">only<\/span> travel service type. However, we continue to categorize cases as <span style=\"text-decoration: underline;\">individual or group travel<\/span>.<\/li>\n<li>Also, effective July 1, 2023 \u2013 <span style=\"text-decoration: underline;\">Group Travel cases are only for NAU students and\/or community members<\/span>. NAU employees (non-students), must have an individual case whether or not multiple travelers are attending the event.<\/li>\n<\/ul>\n<h5>General Analysis: FY2022-FY2026<\/h5>\n<ul>\n<li><strong>Individual<\/strong> case submissions increase steadily and dramatically the first three month of each fall and spring academic semesters: August-October and January-March.<\/li>\n<li>In November, case submissions sharply decrease, with December being the \u2018slowest\u2019 month annually.<\/li>\n<li>Most travel cases are submitted each spring semester.<\/li>\n<li>The summer session (May-July), sees a slight decrease in overall case submissions but stays fairly consistent with monthly averages similar to that of early fall semester.<\/li>\n<li><strong>Group Travel<\/strong> case are submitted steadily throughout the fall and spring semesters, resulting in less dramatic submission rate spikes.<\/li>\n<li>December and July consistently have the fewest Group Travel cases submitted from year to year.<\/li>\n<li>Spring semester has the most Group Travel cases submitted.<\/li>\n<li>Group Travel case submissions stay constant the beginning of each summer session, from May-June, and taper off significantly in July.<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Travel Metrics \u2013 FY2027, as of September 30, 2026_0\" id=\"shortcode-accordion-5-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-5-panel\">\n            Travel Metrics \u2013 FY2027, as of September 30, 2026\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-5-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-5-trigger\" inert>\n        <html><body>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/Q1FY26-INDIVIDUAL-TravelCase-Counts.jpg\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/FY27.Metrics_JUL2026-SEPT2026_Travel-Cases-by-Auth-Dept.pdf\" target=\"_blank\" rel=\"noopener\"><strong>FY2027 Cases Opened by Authorizing Cabinet and Department<\/strong><\/a><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/Q1FY26-GROUP-TravelCase-Counts.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/FY27_MonthComparisonSEPT.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/FY27_M2MComparisonAug.SEPT_.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/FY27_QTRComparisonJUL.SEPT_.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/FY27_Y2DComparisonSEPT.jpg\"><\/p>\n<p>\u00a0<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Travel Metrics \u2013 FY2026_0\" id=\"shortcode-accordion-6-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-6-panel\">\n            Travel Metrics \u2013 FY2026\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-6-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-6-trigger\" inert>\n        <html><body>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/Q4FY26-INDIV-Travel-Case-Counts-JUNE.jpg\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY26-Metrics_JUL2025-JUNE2026_Travel-Cases.pdf\" target=\"_blank\" rel=\"noopener\"><strong>FY2026 Cases Opened by Authorizing Cabinet and Department<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/Q4FY26-GROUP-Travel-Case-Counts-JUNE.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY26_MonthComparisonJUNE.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY26_M2MComparisonMAY.JUNE_.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY26_Q4-Case-Counts-April.June_.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY26_Y2DComparisonJUNE.jpg\"><\/p>\n<p>\u00a0<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Travel Metrics \u2013 FY2025_0\" id=\"shortcode-accordion-7-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-7-panel\">\n            Travel Metrics \u2013 FY2025\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-7-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-7-trigger\" inert>\n        <html><body>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/JUNE25-INDIVIDUAL-Travel-Cases-Counts.jpg\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY25-Metrics_JUL-JUNE2025_Travel-Cases.pdf\" target=\"_blank\" rel=\"noopener\"><strong>FY2025 Cases Opened by Authorizing Cabinet and Department<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/JUNE25-GROUP-Travel-Cases-Counts.jpg\"><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY25_MonthComparisonJUNE.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY25_M2MComparisonMAY.JUNE_.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY25_QTRComparisonAPRL.JUNE_.jpg\"><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY25_Y2DComparisonJUNE.jpg\"><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Travel Metrics \u2013 FY2024_0\" id=\"shortcode-accordion-8-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-8-panel\">\n            Travel Metrics \u2013 FY2024\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-8-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-8-trigger\" inert>\n        <html><body>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/INDV-TRVL-JUNE24.jpg\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY24-Metrics_JUL23-JUNE24_TRVL.pdf\" target=\"_blank\" rel=\"noopener\"><strong>FY2024 Cases Opened by Authorizing Cabinet and Department<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/GRP-TRVL-JUNE24.jpg\"><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Travel Metrics \u2013 FY2023_0\" id=\"shortcode-accordion-9-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-9-panel\">\n            Travel Metrics \u2013 FY2023\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-9-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-9-trigger\" inert>\n        <html><body>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2023\/08\/FY23-Individual-Travel-Case-Counts-1.jpg\"><\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2023\/08\/FY2023-Travel-Cases-Opened-by-Authorizing-Cabinet_8.23.2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Case Counts by Cabinet and Branch by Case Type<\/a><\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2023\/08\/FY23-Group-Travel-Case-Counts-1.jpg\"><\/p>\n<p>\u00a0<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"PCR Metrics \u2013 FY2027, as of September 30, 2026_0\" id=\"shortcode-accordion-10-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-10-panel\">\n            PCR Metrics \u2013 FY2027, as of September 30, 2026\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-10-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-10-trigger\" inert>\n        <html><body>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/Q1FY26-PCR-TravelCase-Counts.jpg\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/FY27.Metrics_JUL2026-SEPT2026_PCRs-by-Dept.TRVLPolicy.pdf\" target=\"_blank\" rel=\"noopener\"><strong>FY2027 PCR Cases Opened by Department and Travel Policy<\/strong><\/a><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"PCR Metrics \u2013 FY2026_0\" id=\"shortcode-accordion-11-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-11-panel\">\n            PCR Metrics \u2013 FY2026\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-11-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-11-trigger\" inert>\n        <html><body>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/Q4FY26-PCR-Travel-Case-Counts-JUNE.jpg\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY26-Metrics_JUL2025-JUNE2026_PCRs.pdf\" target=\"_blank\" rel=\"noopener\"><strong>FY2026 PCR Cases Opened by Authorizing Cabinet and Department<\/strong><\/a><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"PCR Metrics \u2013 FY2025_0\" id=\"shortcode-accordion-12-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-12-panel\">\n            PCR Metrics \u2013 FY2025\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-12-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-12-trigger\" inert>\n        <html><body>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/JUNE25-PCR-Travel-Cases-Counts.jpg\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY25-Metrics_JUL-JUNE2025.PCRs_.pdf\" target=\"_blank\" rel=\"noopener\"><strong>FY2025 PCR Cases Opened by Authorizing Cabinet and Department<\/strong><\/a><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"PCR Metrics \u2013 FY2024_0\" id=\"shortcode-accordion-13-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-13-panel\">\n            PCR Metrics \u2013 FY2024\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-13-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-13-trigger\" inert>\n        <html><body>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY24_PCR_Y2D_JUNE.jpg\"><\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/206\/FY24-Metrics_JUL23-JUNE24_PCRs.pdf\" target=\"_blank\" rel=\"noopener\">FY2024 PCR Cases Opened by Authorizing Cabinet and Department<\/a><\/strong><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Reimbursement Process Flow_0\" id=\"shortcode-accordion-14-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-14-panel\">\n            Reimbursement Process Flow\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-14-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-14-trigger\" inert>\n        <html><body>\n<p>There are many steps in the lifecycle of a travel reimbursement.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2022\/12\/Process-Flow.png\" width=\"665\" height=\"386\"><\/p><\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Current In Progress & Priorities_0\" id=\"shortcode-accordion-15-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-15-panel\">\n            Current In Progress & Priorities\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-15-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-15-trigger\" inert>\n        <html><body>\n<ul>\n<li><strong>Work in Progress<\/strong>\n<ul>\n<li style=\"text-align: left;\"><strong>Itinerary Task<\/strong> \u2013 Enable traveler or submitting department to provide\/confirm trip details at time of case submission, significantly cutting down on the back and forth of information requests in order to expedite travel booking and reimbursement processing.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Pipeline<\/strong>\n<ul>\n<li><strong>Metrics and Reporting<\/strong> \u2013 Identify and develop metrics to enable efficiency and operational reporting; including durations for approvals and processing, measuring volume of cases submitted with missing documentation, and overall throughput measures.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Future Development<\/strong>\n<ul>\n<li><strong>Expense Claim Automation<\/strong> \u2013 Fully automate the Expense Claim into the ESC providing better transparency and tracking of university paid expenses, and reduction of redundant processes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Completed Enhancements_0\" id=\"shortcode-accordion-16-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-16-panel\">\n            Completed Enhancements\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-16-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-16-trigger\" inert>\n        <html><body>\n<ul>\n<li><strong>Annual Travel Certification<\/strong> \u2013 The <strong><a href=\"https:\/\/servicenow.nau.edu\/hr?id=sc_cat_item&amp;sys_id=a041b94e1bcf9250524b635b234bcbc3\" target=\"_blank\" rel=\"noopener\">Annual Travel Certification<\/a><\/strong>, or ATC, was converted from an OnBase form to a service in the Employee Service Center.<\/li>\n<li><strong>Expense Claim (EC) Approval Task<\/strong> \u2013 Allows RPSU travel specialist to attach the Expense Claim and route it to the traveler, supervisor, and others (as requested) for final reimbursement approval within the ESC case \u2013 no more responding through Outlook email. This improves efficiency by eliminating manual EC email approvals.<\/li>\n<li><strong>Compliance \/ Policy and Compliance Review (PCR)<\/strong> \u2013\u00a0 We have revised these processes and built them into the cases.\u00a0 New service in ESC replaces the Justification for Exception to Policy (J4E2P) form in OnBase.\n<ul>\n<li><a href=\"https:\/\/servicenow.nau.edu\/hr?id=sc_cat_item&amp;sys_id=f53d13bb1bc7115060c5ca2b234bcb47&amp;sysparm_category=993026771b07115060c5ca2b234bcb6e\" target=\"_blank\" rel=\"noopener\"><strong>ESC Policy and Compliance Review<\/strong><\/a> form<\/li>\n<li>Feedback received from local financial oversight (LFO) designees has noted significant improvements to ease of approval routing, communication opportunities when asking questions, and better transparency of the overall compliance process.<\/li>\n<\/ul>\n<\/li>\n<li><strong>PCR Report<\/strong> \u2013 ESC report that end users can run (self-service) and view all PCR\u2019s submitted for\/by an individual or a department.<\/li>\n<li><strong>Group and Individual Travel<\/strong> combined into one service to capture better capturing.<\/li>\n<li><strong>Quick Responses<\/strong> \u2013 Communication templates added to the ESC Agent view. The templates cover a variety of topics and provide consistency in messaging from travel specialists to travelers and departments.<\/li>\n<li><strong>Requests for Cash Advance\/Zelle<\/strong> \u2013 Fields were added to the Travel Support form to facilitate timely submission and processing of advances to students and community members.<\/li>\n<li><strong>Travel Report Edits<\/strong> \u2013 Updates were made, per end user requests, to the ESC report that can be run (self-service) for viewing all travel requests submitted for\/by an individual or a department.<\/li>\n<li><strong>Duplicate Case Report<\/strong> \u2013 Created to notify RPSU leadership of potential duplicate case submissions, removing redundancy and potentially related communication errors.<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<h4>Planned Trend Reports<\/h4>\n<p>Once we have baseline plus three months of data, we will begin trend reporting. Examples of trend reports we are planning to implement include the following:<\/p>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Reduction of Case Cycle Time _0\" id=\"shortcode-accordion-17-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-17-panel\">\n            Reduction of Case Cycle Time \n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-17-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-17-trigger\" inert>\n        <html><body>\n<ul>\n<li>% Total Case Duration<\/li>\n<li>% Time in Approval Queue<\/li>\n<li>% Time in Work in Process Queue<\/li>\n<li>% Time in Booking Queue<\/li>\n<li>% Time in Documentation Received Queue<\/li>\n<li>% Time Expense Claim (EC) Signature Queue<\/li>\n<li>% Time in Compliance Review Queue<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Process Improvement \u2013 Occurrence Reductions_0\" id=\"shortcode-accordion-18-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-18-panel\">\n            Process Improvement \u2013 Occurrence Reductions\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-18-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-18-trigger\" inert>\n        <html><body>\n<ul>\n<li>% Problem Cases<\/li>\n<li>% Incomplete Cases<\/li>\n<li>% Cases Requiring Reapproval<\/li>\n<li>% Cases with Incomplete Travel Documentation<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n<\/p>\n<p><a href=\"#top\">Back To Top<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\">\n<pre><a class=\"shortcode-button\" href=\"https:\/\/servicenow.nau.edu\/hr\" target=\"_blank\" rel=\"noopener\">Employee Service Center<\/a>\r\n<a class=\"shortcode-button\" href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2026\/10\/RPS.Staff_Dept.Assignments_10.6.2026.pdf\" target=\"_blank\" rel=\"noopener\">Find Your RPS Contact<\/a>\r\n<\/pre>\n<!-- shortcode-block -->\n<div class=\"shortcode-block\">\n      <div class=\"block-header\">\n        <h3>Document Archive<\/h3>\n    <\/div>\n          <div class=\"block-body\">\n      <div><ul>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2022\/08\/Travel-Optimization-Recommendations-for-dist.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Travel Optimization Recommendations<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2022\/09\/Travel-Optimization-Update-Details-Aug-22.pdf\" target=\"_blank\" rel=\"noopener\">Travel Optimization Update<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/225\/2022\/08\/TOTF-UAB-June-2022.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Travel Optimization UAB Presentation<\/a><\/li>\n<\/ul><\/div>\n          <\/div>\n  <\/div>\n\n<hr \/>\n<h3>Resources<\/h3>\n<ul>\n<li><a href=\"https:\/\/nau.edu\/university-policy-library\/comptroller-policies\/\" target=\"_blank\" rel=\"noopener\">Comptroller Policies<\/a><\/li>\n<li><a href=\"https:\/\/nau.edu\/university-policy-library\/travel-policies\/\" target=\"_blank\" rel=\"noopener\">Travel Policies<\/a><\/li>\n<li><a href=\"https:\/\/servicenow.nau.edu\/hr?id=kb_category&amp;kb_category=79377447dbd60850ce16378239961943\" target=\"_blank\" rel=\"noopener\">Travel Knowledge Base<\/a><\/li>\n<\/ul>\n<hr \/>\n<!-- shortcode-block -->\n<div class=\"shortcode-block\">\n      <div class=\"block-header\">\n        <h3>Contact Us<\/h3>\n    <\/div>\n          <div class=\"block-body\">\n      <div><p><a href=\"https:\/\/servicenow.nau.edu\/hr?id=sc_cat_item&amp;sys_id=510415361bd2d2103ce75357624bcb98&amp;sysparm_category=91e5c690db6f44105e69d2e3ca9619e3&amp;catalog_id=-1\" target=\"_blank\" rel=\"noopener\">ESC General Travel Inquiry\u00a0<\/a><\/p><\/div>\n          <\/div>\n  <\/div>\n\n<pre><\/div>\n<\/div>\n<\/pre>\n","protected":false},"excerpt":{"rendered":"<p>Travel Updates Top Travel Metrics Metrics are grounded in data that is specific and measurable. In travel reimbursement cases we measure the case count, percentage, and duration from the time a case is submitted until it is closed. By tracking the previous fiscal year&#8217;s baseline, we are able to set goals for improvement. Not all [&hellip;]<\/p>\n","protected":false},"author":2762,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":"","footnotes":""},"class_list":["post-1641","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/pages\/1641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/users\/2762"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/comments?post=1641"}],"version-history":[{"count":37,"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/pages\/1641\/revisions"}],"predecessor-version":[{"id":1924,"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/pages\/1641\/revisions\/1924"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/rpsu\/wp-json\/wp\/v2\/media?parent=1641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}