{"id":8472,"date":"2024-09-25T16:03:36","date_gmt":"2024-09-25T16:03:36","guid":{"rendered":"https:\/\/nau.edu\/provost\/?page_id=8472"},"modified":"2026-01-16T15:32:49","modified_gmt":"2026-01-16T15:32:49","slug":"faculty-staff-resources","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/","title":{"rendered":"Faculty and staff resources"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"support-for-faculty\">Support for faculty<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Enhance your online courses with our variety of design and teaching support options for faculty.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"nau-block nau-block-left-nav-top-bound\">\n    \t<button id=\"left-nav-toggle-btn\" onclick=\"toggleNav();\">\n\t\tON THIS PAGE \n\t\t<i id=\"chevron-icon\" class=\"fas fa-solid fa-chevron-down\"><\/i>\n\t<\/button>\n\t<div id=\"left-nav-menu-track\">\n\t\t<div id=\"left-nav-wrapper\">\n\t\t\t<div class=\"rfi-above-anchor-tags\">\n\t\t\t\t<div class=\"ri-container\">\n\t\t\t\t\t<a href=\"https:\/\/nau.edu\/admissions\/request-information\/\" id=\"request-info\" class=\"btn bg-true-blue left-nav-menu-bottom-button display-mobile\">Request info&nbsp;&nbsp;<\/a>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"left-nav-menu\">\n\t\t\t\t<div class=\"menu-section menu-section-links\"><h6 class=\"hidden-mobile left-nav-list-header\">ON THIS PAGE<\/h6><ul class=\"left-nav-menu-list on-this-page\">\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/#support-for-faculty\" title=\"Support for faculty\">Support for faculty<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/#online-resource-help-desk\" title=\"Online resources and help desk\">Online resources and help desk<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/#resources-for-faculty\" title=\"Resources for faculty\">Resources for faculty<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/#instructional-design\" title=\"Instructional design\">Instructional design<\/a><\/li>\n\t\t\t\t\t\t\t<\/ul><div class=\"ri-container\"><a href=\"https:\/\/nau.edu\/admissions\/request-information\/\" id=\"request-info\" class=\"btn bg-true-blue left-nav-menu-bottom-button display-mobile\">Request info&nbsp;&nbsp;<\/a><\/div><\/div>\t\t\t\t\t\t\t\t<div class=\"menu-section backcolor\">\n\t\t\t\t\t<div class=\"header\">\n\t\t\t\t\t\tHOW CAN WE HELP?\t\t\t\t\t<\/div>\n\t\t\t\t\t<ul class=\"responsive-icons\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t<button class=\"link-button\" onclick=\"embedLouieChatbot();\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" style=\"width: 20px;\" src=\"https:\/\/in.nau.edu\/wp-content\/themes\/nau-marketing-2021\/img\/icon-chat.svg\" alt=\"Live chat:\">\n\t\t\t\t\t\t\t\tChat\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"tel:928-523-3335\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/themes\/nau-marketing-2021\/img\/icon-phone.svg\" alt=\"Telephone:\"> 928-523-3335<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"mailto:NAUOnline.Support@nau.edu\"><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/themes\/nau-marketing-2021\/img\/icon-email.svg\" alt=\"Email:\"><span class=\"left-nav-email\"> NAUOnline.Support&#8203;@nau.edu <\/span><\/a><\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<!-- <section class=\"nau-block left-nav-section grid-md-12\">\n    <header class=\"entry-header\">\n        <h1 class=\"entry-title text-left \" tabindex=\"0\" id=\"h1-first\">Dummy H1<\/h1>\n        <hr class=\"h1-hr  text-left \" role=\"none\">\n    <\/header>\n<\/section> -->\n\n\n\n<section id=\"online-resource-help-desk\"        class=\"nau-block full-width-image-with-text-box secondary grid grid-md-12 -grid-fullwidth no-padding span-md-12  mobile-image-yes tablet-image- desktop-imageheight-  textbox-registration-bottomright  textbox-xl-width-2-3 textbox-background-true-blue  bg-true-blue-95 content-type-wysiwyg_linkbank  \">\n\n    <div class=\"full-width-image-with-text-box-picturediv\">\n\n            <picture class=\"left-nav-top-bound main\">\n            <source media=\"(min-width: 1650px)\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/6173_Online_Learning_20200428-2000x1125.jpg\">\n            <source media=\"(min-width: 1100px)\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/6173_Online_Learning_20200428-2000x800.jpg\">\n            <source media=\"(min-width: 768px)\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/6173_Online_Learning_20200428-1200x675.jpg\">\n            <img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/6173_Online_Learning_20200428-800x450.jpg\" alt=\"N A U staff member works from home.\">\n        <\/picture>\n    \n    <\/div>\n    <div class=\"fwi-text-box  bg-true-blue-95 \">\n\n    <h2>\n    \n    Online resources and help desk\n    <\/h2>\n\n\n    <p class=\"p1\"><b>Tier I: <\/b>Self-help tutorials, knowledge base articles, and instructional videos are updated frequently, available online, and cover many topics.<\/p>\n<p class=\"p1\"><b>Tier II: <\/b>The <a href=\"https:\/\/in.nau.edu\/its\/faculty\/#:~:text=The%20ITS%20Service%20Desk%20assists,to%20submit%20a%20request%20online.\">ITS Service Desk<\/a> (<a href=\"mailto:LMS-Faculty-Help@nau.edu\" target=\"_blank\" rel=\"noopener\">LMS-Faculty-Help@nau.edu<\/a>) has extended hours, and handles basic questions.<\/p>\n<p class=\"p1\"><b>Tier III:<\/b> More complex problems are escalated to the NAU Online instructional designers, who work one-on-one with instructors to solve problems and develop teaching and learning strategies.<\/p>\n\n\n\n\n\n\n\n    <\/div>\n\n\n    <\/section>\n\n<section class=\"nau-block left-nav-section grid-md-12\">\n    <div class=\"page-content\">\n        \n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"resources-for-faculty\">Resources for faculty<\/h2>\n\n\n\n<section  \n    class=\"nau-block nau-block-panels   \" \n    data-layout_mobile=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-1-1\"\n        data-layout_tablet=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-1-1\"\n        data-layout_desktop=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-1-1\"\n        data-layout_xl=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-1-1\">\n\n    <div class=\"background-wrapper\">\n        <div class=\"block-main-content\">\n            \n            \n            \n            \n            \n            <div class=\"panel-wrapper\">\n                \n                                \n                        <div class=\"panel bg-twilight-xxx-light  panelTypeText  noHover  hasLink panelLinkTypeArrow\"\n                            data-role=\"tabpanel\"\n                            data-panel=\"panel--0\"\n                            id=\"panel--0\">\n\n                                                            <a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/faculty-course-offerings\/\"\n                                    target=\"\"\n                                    alt=\"\">\n                            \n                                                                    <div class=\"content\">\n                                            <div class=\"text-wrapper\">\n                                                                                                <h3 class=\"\">Teaching Online @NAU course<\/h3>\n                                                \n                                                                                                    <div class=\"text\">\n                                                        <p>We help faculty continue to develop high-quality teaching and learning opportunities with our Teaching Online @NAU course.<\/p>\n                                                    <\/div>\n                                                \n                                                                                                                                                        <span role=\"none\" class=\"panel-link panelLinkTypeArrow\"><\/span>\n                                                                                            <\/div>\n                                        <\/div>\n\n                                    \n                                                                    <\/a>\n                                \n                                                        <\/div>\n                                                <\/div>\n\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section  \n    class=\"nau-block nau-block-panels   \" \n    data-layout_mobile=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-16-9\"\n        data-layout_tablet=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-16-9\"\n        data-layout_desktop=\"groupLayout-Grid gutter_Default panelLayoutPhotoTextVertical  photoAspect-4-3\"\n        data-layout_xl=\"groupLayout-Grid gutter_Default panelLayoutPhotoTextVertical  photoAspect-4-3\">\n\n    <div class=\"background-wrapper\">\n        <div class=\"block-main-content\">\n            \n            \n            \n            \n            \n            <div class=\"panel-wrapper\">\n                \n                                \n                        <div class=\"panel bg-twilight-xxx-light  panelTypeText  noHover  hasLink panelLinkTypeArrow\"\n                            data-role=\"tabpanel\"\n                            data-panel=\"panel--0\"\n                            id=\"panel--0\">\n\n                                                            <a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/policies-processes\/\"\n                                    target=\"\"\n                                    alt=\"\">\n                            \n                                                                    <div class=\"content\">\n                                            <div class=\"text-wrapper\">\n                                                                                                <h3 class=\"\">Policies and procedures<\/h3>\n                                                \n                                                                                                    <div class=\"text\">\n                                                        <p>Consult our policies and procedures documents for academic, faculty affairs, and university policy resources.<\/p>\n                                                    <\/div>\n                                                \n                                                                                                                                                        <span role=\"none\" class=\"panel-link panelLinkTypeArrow\"><\/span>\n                                                                                            <\/div>\n                                        <\/div>\n\n                                    \n                                                                    <\/a>\n                                \n                                                        <\/div>\n                    \n                        <div class=\"panel bg-twilight-xxx-light  panelTypeText  noHover  hasLink panelLinkTypeArrow\"\n                            data-role=\"tabpanel\"\n                            data-panel=\"panel--1\"\n                            id=\"panel--1\">\n\n                                                            <a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/open-educational-resources\/\"\n                                    target=\"\"\n                                    alt=\"\">\n                            \n                                                                    <div class=\"content\">\n                                            <div class=\"text-wrapper\">\n                                                                                                <h3 class=\"\">Open educational resources<\/h3>\n                                                \n                                                                                                    <div class=\"text\">\n                                                        <p>These open educational resources are available to help students save money.<\/p>\n                                                    <\/div>\n                                                \n                                                                                                                                                        <span role=\"none\" class=\"panel-link panelLinkTypeArrow\"><\/span>\n                                                                                            <\/div>\n                                        <\/div>\n\n                                    \n                                                                    <\/a>\n                                \n                                                        <\/div>\n                                                <\/div>\n\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<h2 class=\"wp-block-heading\" id=\"instructional-design\">Instructional design<\/h2>\n\n\n\n<section  \n    class=\"nau-block nau-block-panels   \" \n    data-layout_mobile=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-16-9\"\n        data-layout_tablet=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextVertical  photoAspect-16-9\"\n        data-layout_desktop=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextHorizontal  photoAspect-1-1\"\n        data-layout_xl=\"groupLayout-Stack gutter_Default panelLayoutPhotoTextHorizontal  photoAspect-1-1\">\n\n    <div class=\"background-wrapper\">\n        <div class=\"block-main-content\">\n            \n            \n            \n            \n            \n            <div class=\"panel-wrapper\">\n                \n                                \n                        <div class=\"panel bg-green  panelTypePhotoText    hasLink panelLinkTypeArrow\"\n                            data-role=\"tabpanel\"\n                            data-panel=\"panel--0\"\n                            id=\"panel--0\">\n\n                                                            <a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/instructional-design-support\/\"\n                                    target=\"\"\n                                    alt=\"\">\n                            \n                                                                    <picture>\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/9385_Mesa_20180803-1000x1000.jpg\" media=\"(min-width: 1650px)\" \/><!-- xl -->\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/9385_Mesa_20180803-1000x1000.jpg\" media=\"(min-width: 1100px)\" \/><!-- desktop -->\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/9385_Mesa_20180803-1200x675.jpg\" media=\"(min-width: 768px)\" \/><!-- tablet -->\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/9385_Mesa_20180803-800x450.jpg\" media=\"(min-width: 0px)\" \/><!-- mobile --><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/9385_Mesa_20180803.jpg\" alt=\"N A U students on a desk working together.\"  \/>                                        <\/picture>\n                                        <div class=\"content\">\n                                            <div class=\"text-wrapper\">\n                                                \n                                                                                                    <h3 class=\" h4\">Instructional design support<\/h3>\n                                                \n                                                \t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text alt-link-caret\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>The<b> instructional designers <\/b>also offer one-day technical training sessions on tools such as Canvas, Kaltura, TurnItIn, Ally, TopHat, PackBack, and Zoom.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                            <\/div>\n                                            \n                                                                                                                                            \n                                                <span role=\"none\" class=\"panel-link panelLinkTypeArrow\"><\/span>\n                                                                                    <\/div>\n                                    \n                                                                    <\/a>\n                                \n                                                        <\/div>\n                    \n                        <div class=\"panel bg-twilight  panelTypePhotoText    hasLink panelLinkTypeArrow\"\n                            data-role=\"tabpanel\"\n                            data-panel=\"panel--1\"\n                            id=\"panel--1\">\n\n                                                            <a href=\"https:\/\/in.nau.edu\/provost\/online\/faculty-staff-resources\/course-design-process-overview\"\n                                    target=\"\"\n                                    alt=\"\">\n                            \n                                                                    <picture>\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/2628_online_home_20201203-1000x1000.jpg\" media=\"(min-width: 1650px)\" \/><!-- xl -->\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/2628_online_home_20201203-1000x1000.jpg\" media=\"(min-width: 1100px)\" \/><!-- desktop -->\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/2628_online_home_20201203-1200x675.jpg\" media=\"(min-width: 768px)\" \/><!-- tablet -->\n                                            <source srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/2628_online_home_20201203-800x450.jpg\" media=\"(min-width: 0px)\" \/><!-- mobile --><img decoding=\"async\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/318\/2024\/09\/2628_online_home_20201203-scaled.jpg\" alt=\"N A U staff member working from home.\"  \/>                                        <\/picture>\n                                        <div class=\"content\">\n                                            <div class=\"text-wrapper\">\n                                                \n                                                                                                    <h3 class=\" h4\">Course development<\/h3>\n                                                \n                                                \t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text alt-link-caret\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>For <strong>online c<\/strong><b>ourse development<\/b>, faculty are paired with an instructional designer and additional support staff for several months to plan, build, deliver, and refine the course. Designers build long-term relationships with instructors who return when major revisions are necessary or new tools or teaching methodologies are added to the course.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                            <\/div>\n                                            \n                                                                                                                                            \n                                                <span role=\"none\" class=\"panel-link panelLinkTypeArrow\"><\/span>\n                                                                                    <\/div>\n                                    \n                                                                    <\/a>\n                                \n                                                        <\/div>\n                                                <\/div>\n\n                    <\/div>\n    <\/div>\n<\/section>\n\n    <\/div>\n<\/section>\n\n<div class=\"nau-block nau-block-left-nav-bottom-bound\">\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Support for faculty Enhance your online courses with our variety of design and teaching support options for faculty.<\/p>\n","protected":false},"author":555,"featured_media":8477,"parent":5234,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-8472","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/pages\/8472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/users\/555"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/comments?post=8472"}],"version-history":[{"count":18,"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/pages\/8472\/revisions"}],"predecessor-version":[{"id":11301,"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/pages\/8472\/revisions\/11301"}],"up":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/pages\/5234"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/media\/8477"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/provost\/wp-json\/wp\/v2\/media?parent=8472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}