{"id":50,"date":"2018-08-22T08:57:36","date_gmt":"2018-08-22T08:57:36","guid":{"rendered":"https:\/\/vendor.hub.wp.nau.edu\/eao\/lep-policy\/"},"modified":"2026-07-23T21:08:10","modified_gmt":"2026-07-23T21:08:10","slug":"lep-policy","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/lep-policy\/","title":{"rendered":"Limited English Proficiency (LEP) Policy"},"content":{"rendered":"<h1>Limited English Proficiency (LEP) Policy<\/h1>\n<p>It is the policy of Northern Arizona University, to the extent required by law,\u00a0to ensure that our programs and activities, normally provided in English, are accessible to Limited English Proficiency (LEP) persons and thus do not violate the Title VI prohibition against discrimination on the basis of national origin. Consistent with the law, upon request, the university will\u00a0provide appropriate alternative non-English formats for persons with limited proficiency in English.<\/p>\n<p>Requests for alternative language format should be made to the Office of Civil Rights Compliance, Northern Arizona University, P.O. Box 4083, Flagstaff, AZ 86011-4083, <a href=\"tel:9285233312\">(928) 523-3312<\/a>, Old Main, Suite 100 or <a href=\"mailto:OCRC@nau.edu\">OCRC@nau.edu<\/a>.<\/p>\n<p>Any LEP person who believes they have been denied meaningful access under this policy may <a href=\"https:\/\/in.nau.edu\/office-civil-rights-compliance\/equity-and-access\/make-a-complaint\/\">file a complaint online<\/a> or in writing, with the Associate Vice President, Office of Civil Rights Compliance, Northern Arizona University, P.O. Box 4083, Flagstaff, AZ 86011-4083, <a href=\"tel:9285233312\">(928) 523-3312<\/a>, Old Main, Suite 100, or <a href=\"mailto:OCRC@nau.edu\">OCRC@nau.edu<\/a>. The following information must be provided in the complaint: name; address; best phone number for contact of the complainant; a general description of the person(s) or class of persons injured by the alleged failure; and a description of alleged failure.<\/p>\n<p>Retaliation of any kind against a person who has made a complaint, and\/or assisted in any way with the investigation of the complaint is prohibited.<\/p>\n<h3>Limited English Proficiency (LEP) Resources<\/h3>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"\u201cI Speak\u201d Cards_0\" id=\"shortcode-accordion-1-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-1-panel\">\n            \u201cI Speak\u201d Cards\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-1-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-1-trigger\" inert>\n        <html><body>\n<p><a title='Download \"I Speak Cards,\"' href=\"https:\/\/www.lep.gov\/translation#toc-language-identification-and-i-speak-cards\" target=\"_blank\" rel=\"noopener noreferrer\">Download \u201cI Speak\u201d Cards,<\/a> available in 38 languages to assist LEP individuals to identify the language they speak.<\/p><\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Online Translation Tools_0\" id=\"shortcode-accordion-2-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-2-panel\">\n            Online Translation Tools\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-2-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-2-trigger\" inert>\n        <html><body>\n<p>These translation tools should be used only as a quick first step in translating simple sentences, words, and concepts. They should not be the only means of providing assistance and, if utilized, should be reviewed and corrected by a speaker of the target language. Most of these are free, but watch for fee-based extra services.<\/p>\n<ul>\n<li><a title=\"Free Translation and Professional Translation Services from SDL\" href=\"https:\/\/www.rws.com\/translation\/\" target=\"_blank\" rel=\"noopener noreferrer\">Free Translation and Professional Translation Services from RWS<\/a>\u00a0\u2013 Translation available between English and 42 other languages including: Italian, Dutch, Portuguese, Russian, Spanish\u00a0and Chinese.<\/li>\n<li><a title=\"Free Online Translation Service\" href=\"http:\/\/translation2.paralink.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Free Online Translation Service<\/a>\u00a0\u2013 Translation available between English and: French, German, Portuguese, Russian and Spanish, Chinese, Japanese, Italian, and Korean. This site also offers a text to speech option.<\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/translate-text-into-a-different-language-287380e4-a56c-48a1-9977-f2dca89ce93f\" target=\"_blank\" rel=\"noopener\">Microsoft 365 Translation Tools<\/a> \u2013 Translate text directly within Microsoft applications to over 100 languages.<\/li>\n<li><a title=\"Babel Fish Text Translation\" href=\"http:\/\/www.babelfish.com\" target=\"_blank\" rel=\"noopener\">Babel Fish Text Translation<\/a>\u00a0\u2013 Translation available between English and: Chinese, Dutch, French, German, Greek, Italian, Japanese, Korean, Russian, Portuguese, and Spanish.<\/li>\n<li><a title=\"WorldLingo Translator\" href=\"https:\/\/www.worldlingo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">WorldLingo Translator<\/a>\u00a0\u2013 Translation available between English and 32 other languages. This site can also translate text, documents, websites, and emails up to 500 words for free.<\/li>\n<li><a href=\"https:\/\/www.signingsavvy.com\/\" target=\"_blank\" rel=\"noopener\">Signing Savvy<\/a> \u2013 Signing Savvy is a sign language dictionary containing several thousand high resolution videos of American Sign Language (ASL) signs, fingerspelled words, and other common signs used within the United States and Canada.<\/li>\n<li><a href=\"https:\/\/www.translation-services-usa.com\/\" target=\"_blank\" rel=\"noopener\">Translation Services USA<\/a> \u2013 Provides a number of translation services in over 100 languages.<\/li>\n<li><a title=\"Word2Word\" href=\"http:\/\/word2word.com\/free.html\" target=\"_blank\" rel=\"noopener\">Word2Word<\/a>\u00a0\u2013 Directory of translation services.<\/li>\n<li><a title=\"imTranslator\" href=\"http:\/\/imtranslator.net\/\" target=\"_blank\" rel=\"noopener\">imTranslator<\/a> \u2013 Translation of text in 60 different languages.<\/li>\n<li><a title=\"Google Translate\" href=\"http:\/\/translate.google.com\" target=\"_blank\" rel=\"noopener\">Google Translate<\/a> \u2013 Text or document translation in 80 different languages.<\/li>\n<li><a title=\"Babylon\" href=\"https:\/\/www.babylon-software.com\/\" target=\"_blank\" rel=\"noopener\">Babylon<\/a> \u2013 Translation of text in 30 different languages.<\/li>\n<li><a href=\"https:\/\/www.handspeak.com\/\" target=\"_blank\" rel=\"noopener\">Handspeak<\/a> \u2013 Provides online videos of American sign language words.<\/li><\/ul><\/body><\/html>\n    <\/div>\n<\/div>\n<\/li>\n<\/ul>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Fee Based Interpreting Services_0\" id=\"shortcode-accordion-3-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-3-panel\">\n            Fee Based Interpreting Services\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-3-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-3-trigger\" inert>\n        <html><body>\n<ul>\n<li><a href=\"https:\/\/accentonlanguages.com\/\" target=\"_blank\" rel=\"noopener\">Accent on Languages<\/a><\/li>\n<li><a href=\"https:\/\/ad-astrainc.com\/services\/interpretation-services?utm_term=sign%20language%20interpreting%20services&amp;utm_campaign=AdAstra_US_Google_Search_Action_OPI&amp;utm_source=adwords&amp;utm_medium=ppc&amp;hsa_acc=5646898158&amp;hsa_cam=22803804664&amp;hsa_grp=183575270858&amp;hsa_ad=764202693265&amp;hsa_src=g&amp;hsa_tgt=kwd-298956863755&amp;hsa_kw=sign%20language%20interpreting%20services&amp;hsa_mt=b&amp;hsa_net=adwords&amp;hsa_ver=3&amp;gad_source=1&amp;gad_campaignid=22803804664&amp;gclid=EAIaIQobChMI9sK497PgkAMVCTNECB1DER_dEAAYAiAAEgIvZPD_BwE\" target=\"_blank\" rel=\"noopener\">Ad Astra, Inc.<\/a><\/li>\n<li><a href=\"https:\/\/www.azlanguagesolutions.com\/\" target=\"_blank\" rel=\"noopener\">AZ Language Solutions<\/a><\/li>\n<li><a href=\"https:\/\/www.brombergtranslations.com\/\" target=\"_blank\" rel=\"noopener\">Bromberg Translations<\/a><\/li>\n<li><a title=\"AT&amp;T Traveler Support\" href=\"https:\/\/www.att.com\/help\/international.html\" target=\"_blank\" rel=\"noopener noreferrer\">LinguaLinx<\/a> language solutions<\/li>\n<li><a href=\"https:\/\/propio.com\/\" target=\"_blank\" rel=\"noopener\">Propio<\/a> Language Services<\/li>\n<li>Purple \u2013 ASL interpreters online with an iPhone\/iPad app available.<\/li>\n<li><a title=\"Language Line Solutions\" href=\"http:\/\/www.languageline.com\" target=\"_blank\" rel=\"noopener\">Language Line Solutions<\/a> \u2013 ASL interpreters over the phone, on demand video remote, and on-site interpretation, and document, website, and multimedia translation in over 200 languages.<\/li>\n<li><a href=\"https:\/\/www.interpreters.com\/\" target=\"_blank\" rel=\"noopener\">Interpreters Unlimited, Inc.<\/a><\/li>\n<li><a href=\"https:\/\/tintranslation.com\/\" target=\"_blank\" rel=\"noopener\">Translation and Interpretation Network<\/a><\/li>\n<li><a href=\"https:\/\/www.transperfect.com\/?utm_campaign=US_BRA_Corporate_Pure&amp;utm_source=google&amp;utm_medium=cpc&amp;utm_network=paid_search&amp;utm_adgroup=&amp;utm_keyword=&amp;gad_source=1&amp;gad_campaignid=22894473786&amp;gclid=EAIaIQobChMI95Kjlb3gkAMV4y1ECB3kyiECEAAYASAAEgJoGfD_BwE\" target=\"_blank\" rel=\"noopener\">TransPerfect<\/a> \u2013 professional translation and localization services<\/li>\n<li><a href=\"https:\/\/worldwideinterpreters.com\/languages\/\" target=\"_blank\" rel=\"noopener\">WorldWide Interpreters<\/a> \u2013 phone and video interpretation in 225+ languages and ASL<\/li>\n<li><a href=\"https:\/\/viqsolutions.com\/\" target=\"_blank\" rel=\"noopener\">VIQ Solutions<\/a> \u2013 speech to text transcription services for a variety of industries<\/li>\n<li><a href=\"https:\/\/deafservicesunlimited.com\/\" target=\"_blank\" rel=\"noopener\">Deaf Services Unlimited<\/a> \u2013 Deaf Services Unlimited gives you easy access to American Sign Language (ASL) interpreting and captioning services.<\/li><\/ul><\/body><\/html>\n    <\/div>\n<\/div>\n<\/li>\n<\/ul>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Multi-lingual Glossaries_0\" id=\"shortcode-accordion-4-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-4-panel\">\n            Multi-lingual Glossaries\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-4-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-4-trigger\" inert>\n        <html><body>\n<ul>\n<li><a title=\"Spanish Language Style Guide and Glossaries\" href=\"https:\/\/digital.gov\/resources\/bilingual-glossaries-dictionaries-style-guides\/\" target=\"_blank\" rel=\"noopener noreferrer\">Spanish Language Style Guide and Glossaries<\/a>\u00a0\u2013 a resource on language use and terminology for Web managers dealing with websites in Spanish and\/or Spanish language contractors.<\/li>\n<li><a title=\"UNESCO\" href=\"https:\/\/vocabularies.unesco.org\/browser\/thesaurus\/en\/\" target=\"_blank\" rel=\"noopener\">UNESCO<\/a> \u2013 Thesaurus \u2013 a resource for terminology in a number of fields including education, refugee work, and science. <\/li><\/ul><\/body><\/html>\n    <\/div>\n<\/div>\n<\/li>\n<\/ul>\n<p>Contact the Office of Civil Rights Compliance at <a href=\"tel:9285233312\">(928) 523-3312 <\/a>or <a href=\"mailto:OCRC@nau.edu\">OCRC@nau.edu<\/a> for additional resources or contact information for bilingual staff and faculty who have volunteered to assist with interpreting.<\/p>\n<p><!--script class=\"ektron-script\"&gt; if 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law,\u00a0to ensure that our programs and activities, normally provided in English, are accessible to Limited English Proficiency (LEP) persons and thus do not violate the Title VI prohibition against discrimination on the basis of national origin. Consistent [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":"","footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/pages\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":24,"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":1023,"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/pages\/50\/revisions\/1023"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/office-civil-rights-compliance\/wp-json\/wp\/v2\/media?parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}