{"id":954,"date":"2021-03-24T15:09:28","date_gmt":"2021-03-24T22:09:28","guid":{"rendered":"https:\/\/in.nau.edu\/jackscard\/?page_id=954"},"modified":"2026-04-01T21:55:39","modified_gmt":"2026-04-01T21:55:39","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/jackscard\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently Asked Questions<\/h3>\n
JacksCard@nau.edu <\/a>\u00a0 \u2022 \u00a0 (928) 523-1905<\/a><\/p>\n
University Union Bldg 30b, Suite 115 \u2022 View in Google Maps<\/a><\/p>\n
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Common Questions<\/h4>\n\n
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Who can have a JacksCard? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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New, incoming Fall (eligible) students can begin to add their digital JacksCard to their phone after July 1st.<\/p>\n
Who is eligible for the digital JacksCard?<\/p>\n
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Students who are enrolled in at least one class at the Flagstaff campus.<\/li>\n
Full time faculty and staff.<\/li>\n<\/ul>\n
View all digital JacksCard eligibility requirements →<\/a><\/p>\n
If you are not eligible for the digital JacksCard, review eligible groups for the plastic JacksCard<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Can I use my JacksCard without a cellular signal? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes, you can use your JacksCard even if your phone does not have network connectivity, as the JacksCard is stored on your device.<\/p>\n
If you are having any difficulty using your JacksCard to complete a transaction, report any issues to the JacksCard Office:
\nEmail<\/strong>: JacksCard@nau.edu<\/a>
\nPhone<\/strong>: 928-523-1905<\/a>
\nVisit<\/strong>: JacksCard Office<\/a>
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Can I use my JacksCard if my phone has a dead battery? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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iPhone:<\/strong> On iPhone 6s or later, using Express Mode, a power reserve is available for up to five hours<\/strong> after the device’s battery needs to be charged.<\/p>\n
Android:<\/strong> Android phones do not have a power reserve feature<\/strong>. If your phone has a dead battery, you will not be able to use your JacksCard.
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How to use your JacksCard Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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iPhone: <\/strong> No need to login or navigate the the JacksCard to successfully scan. Tap and go effortlessly with Express Mode. Use your iPhone or Apple Watch wallet without passcode, Face ID, or fingerprint.<\/p>\n
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<\/iframe><\/p>\n<\/div>\n<hr>\n<p><strong>Android: <\/strong>You do not need to unlock your phone or navigate to the JacksCard, but the <strong>screen must be awake<\/strong> to use your JacksCard.  Simply wake the screen and place the middle of your phone towards the top of the reader to scan.<\/p>\n<div align=\"center\">\n<p><iframe loading=\"lazy\" title=\"Using Your JacksCard Android\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/gTvyJEudTo0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"My JacksCard is not letting me into the residence hall. What should I do?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>My JacksCard is not letting me into the residence hall. What should I do? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>If the <strong>reader beeps<\/strong> when you touch the card, please contact Campus Living at <a href=\"tel:19285233978\">928-523-3978<\/a> because the issue could be your assigned access is not working properly.<\/p>\n<p>If the reader <strong>does not beep<\/strong> when swiped, come to the <a href=\"https:\/\/www.google.com\/maps\/place\/JacksCard+Office+%E2%80%94+NAU\/@35.1887284,-111.6557459,20.35z\/data=!4m6!3m5!1s0x872d8f6649aab125:0xa4b6e8c20c4f70aa!8m2!3d35.1889089!4d-111.6557244!16s%2Fg%2F11bxg8llbv?authuser=0&entry=ttu&g_ep=EgoyMDI1MDUxNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">JacksCard Office<\/a> so we can determine why your card is not working properly.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"What if Duo is asking for a QR code or not connecting?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>What if Duo is asking for a QR code or not connecting? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>For issues with the Duo app, call the Student Technology Center at <a href=\"tel:19285233335\">928-523-3335<\/a>.<\/p>\n<p>They can assist with <strong>reseting the Duo app<\/strong>.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"What if I get a new device or my device is lost or stolen?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>What if I get a new device or my device is lost or stolen? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>If you get a new device, you can transfer your JacksCard to your new device. You will need to “Unlink” your JacksCard from your original device before it can be added to your new device.<\/p>\n<ol>\n<li>Visit the <a href=\"https:\/\/secure.touchnet.net\/C21158_oneweb\/Account\/Dashboard\">NAU OneCard tool<\/a><\/li>\n<li>Select <strong>“Manage Campus ID”<\/strong> on the top right of the screen<\/li>\n<li>Select <strong>“Manage your mobile ID pass”<\/strong><\/li>\n<li>Select the radio button next to your ID and tap <strong>“Manage”<\/strong><\/li>\n<li>Under the <strong>“Pass State Action”<\/strong> dropdown, select <strong>“Unlink Pass”<\/strong> and tap <strong>“Update”<\/strong><\/li>\n<\/ol>\n<p>Once your card is “Unlinked”, you can then go back to NAU<em>go<\/em>, tap “Add\/View JacksCard, and add your JacksCard to your new device.<\/p>\n<p>If your device is lost or stolen, use the same “Mobile ID” page to <strong>“Unlink”<\/strong> your JacksCard. You can also reach out to the JacksCard Office and we can remotely freeze your JacksCard.<br>\n<strong>Email<\/strong>: <a href=\"mailto:JacksCard@nau.edu\">JacksCard@nau.edu<\/a><br>\n<strong>Phone<\/strong>: <a href=\"tel:19285231905\">928-523-1905<\/a><br>\n<strong>Visit<\/strong>: <a href=\"https:\/\/www.google.com\/maps\/place\/JacksCard+Office+%E2%80%94+NAU\/@35.1887284,-111.6557459,20.35z\/data=!4m6!3m5!1s0x872d8f6649aab125:0xa4b6e8c20c4f70aa!8m2!3d35.1889089!4d-111.6557244!16s%2Fg%2F11bxg8llbv?authuser=0&entry=ttu&g_ep=EgoyMDI1MDUxNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">JacksCard Office<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"Why do I keep getting an email that my JacksCard is suspended after signing out of NAUgo?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>Why do I keep getting an email that my JacksCard is suspended after signing out of NAUgo? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>Similar to many mobile applications, the only way for NAU<em>g<\/em>o to retain your personal information on your device is for you to <strong>stay signed in<\/strong> to the app. When you actively sign out, any personal information and credentials need to be <strong>suspended<\/strong> in order to keep your device secure.<\/p>\n<p>Every time you actively log out of the NAU<em>go<\/em> app, the NAU system must suspend your card. That is why you keep getting suspension emails.<\/p>\n<p>To resume using your pass after it has been suspended, you will need to <strong>“Unlink”<\/strong> your JacksCard from your device and re-add it.<\/p>\n<ol>\n<li>Visit the <a href=\"https:\/\/secure.touchnet.net\/C21158_oneweb\/Account\/Dashboard\" target=\"_blank\" rel=\"noopener\">NAU OneCard tool<\/a><\/li>\n<li>Select <strong>“Manage Campus ID”<\/strong> on the top right of the screen<\/li>\n<li>Select <strong>“Manage your mobile ID pass”<\/strong><\/li>\n<li>Select the radio button next to your ID and tap <strong>“Manage”<\/strong><\/li>\n<li>Under the <strong>“Pass State Action”<\/strong> dropdown, select <strong>“Unlink Pass”<\/strong> and tap <strong>“Update”<\/strong><\/li>\n<\/ol>\n<p>Once your card is <strong>“Unlinked”<\/strong>, you can then go back to NAU<em>go<\/em>, tap <strong>“Add\/View JacksCard”<\/strong>, and add your JacksCard back on to your device.<\/p>\n<p>In the future, to keep your JacksCard working seamlessly, <strong>do not actively sign out of NAU<em>go<\/em><\/strong>.<\/p>\n<p>If you would like assistance with “Unlinking” and re-adding your JacksCard, please contact the JacksCard Office:<br>\nEmail: <a href=\"mailto:JacksCard@nau.edu\">JacksCard@nau.edu<\/a><br>\nPhone: <a href=\"tel:19285231905\">928-523-1905<\/a><br>\nVisit: <a href=\"https:\/\/www.google.com\/maps\/place\/JacksCard+Office+%E2%80%94+NAU\/@35.1887284,-111.6557459,20.35z\/data=!4m6!3m5!1s0x872d8f6649aab125:0xa4b6e8c20c4f70aa!8m2!3d35.1889089!4d-111.6557244!16s%2Fg%2F11bxg8llbv?authuser=0&entry=ttu&g_ep=EgoyMDI1MDUxNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">JacksCard Office<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"My JacksCard won\u2019t scan. What should I do?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>My JacksCard won\u2019t scan. What should I do? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>Most of the time, if your JacksCard won’t scan, it is because you are not logged into the NAU<em>go<\/em> app. Open NAU<em>go<\/em> and tap the <strong>“Add\/View JacksCard”<\/strong> icon on the home screen. After you log in, tap to view your card.<\/p>\n<p>If you can view it, you can use it!.<\/p>\n<p><strong>Residence Hall Access<\/strong><\/p>\n<ul>\n<li>During Office Hours: Please <a href=\"https:\/\/www.google.com\/maps\/place\/JacksCard+Office+%E2%80%94+NAU\/@35.1887284,-111.6557459,20.35z\/data=!4m6!3m5!1s0x872d8f6649aab125:0xa4b6e8c20c4f70aa!8m2!3d35.1889089!4d-111.6557244!16s%2Fg%2F11bxg8llbv?authuser=0&entry=ttu&g_ep=EgoyMDI1MDUxNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">visit the JacksCard office<\/a> in the University Union to either address your issue or receive a temporary card.<\/li>\n<li>Outside Office Hours: For on-campus residents who need a replacement card outside of office hours, emergency temporary cards can be <strong>issued to you at the residence hall<\/strong> front desk until you can address the issue.<\/li>\n<\/ul>\n<p><strong>Meal Plan Access<\/strong><\/p>\n<ul>\n<li>If you are unable to scan your JacksCard at a Campus Dining location, please provide the cashier with a <strong>Government issued ID<\/strong> and your <strong>Student ID number<\/strong>.<\/li>\n<\/ul>\n<p>If you experience prolonged issues with your JacksCard, contact the JacksCard Office:<br>\n<strong>Email<\/strong>: <a href=\"mailto:JacksCard@nau.edu\">JacksCard@nau.edu<\/a><br>\n<strong>Phone<\/strong>: <a href=\"tel:19285231905\">928-523-1905<\/a><br>\n<strong>Visit<\/strong>: <a href=\"https:\/\/www.google.com\/maps\/place\/JacksCard+Office+%E2%80%94+NAU\/@35.1887284,-111.6557459,20.35z\/data=!4m6!3m5!1s0x872d8f6649aab125:0xa4b6e8c20c4f70aa!8m2!3d35.1889089!4d-111.6557244!16s%2Fg%2F11bxg8llbv?authuser=0&entry=ttu&g_ep=EgoyMDI1MDUxNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">JacksCard Office<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"What is Express Mode? How do I turn off Express Mode on my iPhone?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>What is Express Mode? How do I turn off Express Mode on my iPhone? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>On iPhones, Express Mode allows you to use your JacksCard without unlocking your phone, using Face ID, Touch ID, or your passcode. You simply hold your iPhone near a reader to scan.<\/p>\n<p>When you add your JacksCard to your Apple Wallet, Express Mode is turned on by default. If you don’t want to use Express Mode, you can turn it off using the following steps.<\/p>\n<ol>\n<li>On your iPhone, open the <strong>Apple Wallet app<\/strong><\/li>\n<li>Tap your <strong>JacksCard<\/strong><\/li>\n<li>Tap <strong>“…”<\/strong> located in top right corner<\/li>\n<li>Tap the <strong>Express Mode<\/strong> On\/Off switch<\/li>\n<\/ol>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"How do I get my JacksCard if I am an Online or Statewide Student?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>How do I get my JacksCard if I am an Online or Statewide Student? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>Statewide and Online Students are only eligible for the plastic JacksCard.<br>\nTo get your card follow these steps:<\/p>\n<ul>\n<li>Submit your JacksCard photo. Review our <a href=\"https:\/\/in.nau.edu\/jackscard\/photo-guidelines\/\">Photo Submission Guidelines<\/a>.<\/li>\n<li>Fill out the <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=n57UJ-GJoEqZo9NbV7K6A9vVW5tCHU5BiUA77IuWrEpUNjdHV1pJRjFEVzdPWDdGOTBLSU5CSzA5NSQlQCN0PWcu&origin=QRCode\" target=\"_blank\" rel=\"noopener\">Extended Campus Form<\/a>.<\/li>\n<li>Email the Extended Campus Form to us at <a href=\"mailto:JacksCard@NAU.edu\">JacksCard@NAU.edu<\/a> along with a photo or scan of a government-issued ID.<\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h4>Fees & Balances<\/h4>\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"How much does the JacksCard cost?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>How much does the JacksCard cost? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>Flagstaff campus students:<\/p>\n<ul>\n<li>The enrollment deposit covers the cost of the JacksCard. There is no additional charge.<\/li>\n<li>If students opt for a plastic JacksCard, there is a $30 fee.<\/li>\n<li>Plastic JacksCards are subject to a replacement fee of $30 whenever they lose or damage their card.<\/li>\n<\/ul>\n<p>If you opt out of your enrollment deposit or are an international\/graduate student, the cost for a JacksCard is $30.<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"Is there a fee to replace lost or stolen JacksCard?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>Is there a fee to replace lost or stolen JacksCard? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>The replacement fee for a lost or stolen plastic JacksCard is $30.<\/p>\n<p>There is no cost for getting a new digital JacksCard added to your phone.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"When do Dining Dollars expire?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>When do Dining Dollars expire? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>Dining Dollars purchased in the fall semester carry over to the spring semester and expire on the final day of the spring semester, usually early May.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"When does JacksDebit Express (JDE) expire?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>When does JacksDebit Express (JDE) expire? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>JDE does not expire at the end of the academic year; it rolls over continuously.<\/p>\n<p>Inactive students may lose funds if not enrolled in classes for three consecutive semesters.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"How do I check my account balances?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>How do I check my account balances? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>On your JacksCard you will be able to see <strong>Dining Dollars<\/strong> and <strong>JacksDebit Express<\/strong> balances as well as current <strong>Meal Plan<\/strong> balances.<\/p>\n<p><strong>iPhone:<\/strong><\/p>\n<ol>\n<li>On your iPhone, open the <strong>Apple Wallet<\/strong> app<\/li>\n<li>Choose your <strong>JacksCard<\/strong>. You will see up to three account balances on the front of the ID<\/li>\n<li>If you want to see any other balances or your student ID number, tap <strong>“…”<\/strong> in the top right corner<\/li>\n<li>If you added your JacksCard to your Apple Watch, you can see account balances in the <strong>Apple Watch app<\/strong> or in your Apple Wallet and Apple Pay on your Apple Watch<\/li>\n<\/ol>\n<p><strong>Android<\/strong><br>\nTo view your JacksCard:<\/p>\n<ul>\n<li>Open the <strong>NAU<em>go<\/em> app<\/strong> on your device<\/li>\n<li>Select <strong>“View\/Add JacksCard”<\/strong><\/li>\n<li>If you have a provisioned JacksCard on the device, you will can tap <strong>“View JacksCard”<\/strong><br>\nView your balances<\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"Can I receive a JDE refund if I graduate or withdraw from NAU?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>Can I receive a JDE refund if I graduate or withdraw from NAU? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>JDE refunds are only granted if the student is graduating or withdrawing from the university and the account <strong>balance is greater than $25<\/strong>.<\/p>\n<p>Please email the JacksCard Office at <a href=\"mailto:JacksCard@nau.edu\">JacksCard@nau.edu<\/a> to request your JDE refund.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h4>JacksCard Options: Which card is right for you?<\/h4>\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"Can I have a digital and a physical JacksCard?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>Can I have a digital and a physical JacksCard? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>For security reasons, there can only be one active JacksCard in your possession.<\/p>\n<p>You can have a JacksCard on your phone (and Apple Watch where applicable) or a physical JacksCard.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"Do I have to use a digital JacksCard?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>Do I have to use a digital JacksCard? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><strong>Digital JacksCard<\/strong> is the primary option for all Flagstaff Mountain students and full-time faculty\/staff with an eligible smartphone.<\/p>\n<p><strong>Physical JacksCards<\/strong> are only the only option for part-time faculty\/staff, Online Students, Statewide Campus (students and staff), CCC2NAU, ARD, Biology Animal Lab, and students with technical issues.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"How many devices can I have my JacksCard on?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>How many devices can I have my JacksCard on? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>You can add your JacksCard to one iPhone and one Apple Watch OR one Android device.<\/p>\n<p>You cannot have a JacksCard on an Apple Watch that is paired with an Android phone.<\/p>\n<p>At this time Android wearables are not supported and cannot be provisioned with a JacksCard.<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n <a class=\"shortcode-accordion__trigger\" data-header=\"I am a NAU Affiliate. What are my JacksCard options?_0\" href=\"#\">\n <div class=\"shortcode-accordionheader\">\n <h4>I am a NAU Affiliate. What are my JacksCard options? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n <span class=\"shortcode-accordionheaderarrow\"><\/span>\n <\/div>\n <\/a>\n <div class=\"shortcode-accordionbody\">\n <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>NAU Affiliates may be eligible for a plastic JacksCard.<\/p>\n<p>Please review our <a href=\"https:\/\/in.nau.edu\/jackscard\/plastic-jackscard-eligibility-requirements\/\">Eligibility Requirements<\/a> for more details about NAU Affiliates.<br>\n<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n<div class='shortcode-column-container'>\n<div class=\"shortcode-column shortcode-column--count-2\">\n \n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h4 style=\"text-align: center;margin-bottom: 0px\">What if I have a question that<\/h4>\n<h4 style=\"text-align: center;margin-bottom: 20px\">isn\u2019t here in the FAQs?<\/h4>\n<p style=\"text-align: center;margin: 0 0 3px\">Contact the JacksCard Office:<\/p>\n<p style=\"text-align: center;margin: 0 0 3px\"><strong>Email<\/strong>: <a href=\"mailto:JacksCard@nau.edu\">JacksCard@nau.edu<\/a><\/p>\n<p style=\"text-align: center;margin: 0 0 3px\"><strong>Phone<\/strong>: <a href=\"tel:19285231905\">928-523-1905<\/a><\/p>\n<p style=\"text-align: center;margin: 0 0 3px\"><strong>Visit<\/strong>: <a href=\"https:\/\/www.google.com\/maps\/place\/JacksCard+Office+%E2%80%94+NAU\/@35.1887284,-111.6557459,20.35z\/data=!4m6!3m5!1s0x872d8f6649aab125:0xa4b6e8c20c4f70aa!8m2!3d35.1889089!4d-111.6557244!16s%2Fg%2F11bxg8llbv?authuser=0&entry=ttu&g_ep=EgoyMDI1MDUxNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">JacksCard Office<\/a><\/p>\n<\/div><\/div>\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h4 style=\"text-align: center;margin-top: 20px\"><strong>Visit the JacksCard Office<\/strong><\/h4>\n<p style=\"text-align: center;margin: 0 0 3px\">University Union<\/p>\n<p style=\"text-align: center;margin: 0 0 3px\">Bldg 30b<\/p>\n<p style=\"text-align: center;margin: 0 0 3px\">Suite 115<\/p>\n<p style=\"text-align: center\">Monday – Friday 10am-3Pm<\/p>\n<p style=\"text-align: center;margin-bottom: 28px\"><a href=\"https:\/\/www.google.com\/maps\/place\/JacksCard+Office+%E2%80%94+NAU\/@35.1887284,-111.6557459,20.35z\/data=!4m6!3m5!1s0x872d8f6649aab125:0xa4b6e8c20c4f70aa!8m2!3d35.1889089!4d-111.6557244!16s%2Fg%2F11bxg8llbv?authuser=0&entry=ttu&g_ep=EgoyMDI1MDUxNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">View in Google Maps<\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"shortcode-column shortcode-column--count-2\">\n \n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h4><strong>Quick links…<\/strong><\/h4>\n<ul style=\"margin-left: 20px;margin-bottom: 70px\">\n<li><a href=\"https:\/\/secure.touchnet.net\/C21158_oneweb\/Account\/IDList\" target=\"_blank\" rel=\"noopener\"><strong>MANAGE JACKSCARD<\/strong><\/a>: Use the OneCard tool to suspend, resume, or unlink your JacksCard.<\/li>\n<li><a href=\"https:\/\/in.nau.edu\/jackscard\/submitting-your-photo\/\"><strong>SUBMIT A PHOTO<\/strong><\/a>: Before you can get your JacksCard, you must submit an <a href=\"https:\/\/in.nau.edu\/jackscard\/photo-guidelines\/\">acceptable photo<\/a> for review.<\/li>\n<li><a href=\"https:\/\/nau.edu\/campus-living\/hall-access-request\/\" target=\"_blank\" rel=\"noopener\"><strong>DOOR ACCESS<\/strong><\/a>: To request building access, complete the Card Access Request form.<\/li>\n<li><a href=\"https:\/\/secure.touchnet.net\/C21158_oneweb\/Account\/Dashboard\" target=\"_blank\" rel=\"noopener\"><strong>ADD FUNDS<\/strong> (NAU LOGIN)<\/a>: Cardholders can add funds to Dining Dollars or JDE or check balances.<\/li>\n<li><a href=\"https:\/\/secure.touchnet.net\/C21158_oneweb\/parental\/logon\" target=\"_blank\" rel=\"noopener\"><strong>ADD FUNDS<\/strong> (GUEST LOGIN)<\/a>: Using the cardholder’s ID number, add funds to Dining Dollars or JDE accounts.<\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/affiliates\/#:~:text=Request%20a%20New%20Affiliate,higher)%20must%20submit%20the%20request\" target=\"_blank\" rel=\"noopener\"><strong>AFFILIATE REQUEST<\/strong><\/a>: As an affiliate of NAU, you can request a JacksCard.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions JacksCard@nau.edu \u00a0 \u2022 \u00a0(928) 523-1905 University Union Bldg 30b, Suite 115 \u2022 View in Google Maps Common Questions Fees & Balances JacksCard Options: Which card is right for you?<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-954","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/pages\/954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/comments?post=954"}],"version-history":[{"count":102,"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/pages\/954\/revisions"}],"predecessor-version":[{"id":2416,"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/pages\/954\/revisions\/2416"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/jackscard\/wp-json\/wp\/v2\/media?parent=954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}