Frequently asked questions
About the JacksCard
What is a JacksCard? Accordion Closed
A JacksCard is a Northern Arizona University photo ID card provided for identification and access to services. The name is derived from the NAU sports team name, the Lumberjacks.
How much does a JacksCard cost? Accordion Closed
The cost of a JacksCard varies. See our card pricing page for more details.
Do you have to get a new JacksCard each year? Does the JacksCard expire? Accordion Closed
No, the JacksCard never expires and the same card can be used every year.
Lost and found JacksCards
I lost my JacksCard. What should I do? Accordion Closed
- First, deactivate your JacksCard.
- Call us at 928-523-1905 or visit the JacksCard Office (Bldg 30) during office hours.
- After office hours and weekends: Call the NAU Police Department at 928-523-3611 to report your card as lost or stolen.
- If the card is found, cardholders must come into the JacksCard office to reactivate the card.
- If an old card is found after getting a replacement:
- There are no refunds
- The old card can be used as a back-up if the new card is lost
How much is a replacement card? Accordion Closed
Replacement cards are $25.
How do I freeze my card? Accordion Closed
Can I reactivate an old card? Accordion Closed
Yes. Come into the JacksCard Office (Bldg. 30) and we can reactivate a previously-issued card if you are currently affiliated with the university.
I found a JacksCard. What should I do with it? Accordion Closed
Found JacksCards should be returned to the JacksCard Office (Bldg 30). We email cardholders if their card has been turned in.
My card stopped working. What should I do? Accordion Closed
Please come into the JacksCard Office in the University Union, (Bldg. 30), Room 115, so we can determine why your JacksCard is not functioning properly.
My JacksCard is not letting me into my residence hall. What should I do? Accordion Closed
My JacksDebit Express or Dining Dollar online deposit was not credited to my account. What happened? Accordion Closed
If the JDE or Dining transaction does not show on your JacksCard account, the deposit may have been voided. Please come into the office or give us a call to verify possible errors.
How do I apply for a JacksCard if I’m attending classes online or at an NAU statewide location? Accordion Closed
I am an affiliate and need a JacksCard. What do I do? Accordion Closed
How can I get an Alumni card? Accordion Closed
Accounts on your JacksCard
How many meals do I have left this week? Accordion Closed
How do I make a JacksDebit Express (JDE) deposit? Accordion Closed
How do I make a Dining Dollars deposit? Accordion Closed
When do Dining Dollars expire? Accordion Closed
Dining Dollars expire annually following the spring semester in May. For the exact date, please see Campus Dining.
When does JacksDebit Express (JDE) expire? Accordion Closed
JDE does not expire. It rolls over to the next semester or academic year. Inactive students may lose funds if not enrolled in classes for three consecutive semesters.
Can I receive a JDE refund if I graduate or withdraw from NAU? Accordion Closed
Yes, you may receive a refund if your JacksDebit Express balance is greater than $25. If the amount is less than $25, we ask that you please spend it or the balance will be surrendered. Refund requests are available in the office and must be submitted in person, unless there is an extenuating circumstance.
How can I get a JDE refund? Accordion Closed
JDE refund requests are only granted if the student is graduating or withdrawing from the university and the account balance is greater than $25. Other requests are typically not honored, but may be handled on a case-by-case basis.