Frequently asked questions

A JacksCard is a Northern Arizona University photo ID card provided for identification and access to services. The name is derived from the NAU sports team name, the Lumberjacks.

See get your JacksCard.

The cost of a JacksCard varies. See our card pricing page for more details.

No, the JacksCard never expires and the same card can be used every year.

• First, deactivate your JacksCard.
• Call us at 928-523-1905 or visit the JacksCard Office (Bldg 30) during office hours.
• After office hours and weekends: Call the NAU Police Department at 928-523-3611 to report your card as lost or stolen.
• If the card is found, cardholders must come into the JacksCard office to reactivate the card.
• If an old card is found after getting a replacement:
  • There are no refunds
  • The old card can be used as a back-up if the new card is lost

Replacement cards are $25.

You may call us at 928-523-1905, email us, or come into the office to freeze your card. You may also freeze your card online.

Please freeze your JacksCard immediately if it is lost or stolen.

Yes. Come into the JacksCard Office (Bldg. 30) and we can reactivate a previously-issued card if you are currently affiliated with the university.

Found JacksCards should be returned to the JacksCard Office (Bldg 30). We email cardholders if their card has been turned in.

Please come into the JacksCard Office in the University Union, (Bldg. 30), Room 115, so we can determine why your JacksCard is not functioning properly.

• If the card reader beeps three times when your JacksCard is swiped, please call Residence Life at 928-523-3978.
• If the card reader does not beep when swiped, come into the JacksCard Office (Bldg 30) to determine why your card isn’t working properly.

If the JDE or Dining transaction does not show on your JacksCard account, the deposit may have been voided. Please come into the office or give us a call to verify possible errors.

Fill out the application and email along with a photo or scan of a government-issued photo ID.

Take your photo – Follow the guidelines and submit online.

Prospective affiliates will need to first establish a university affiliation before obtaining a JacksCard. Complete the Affiliate Request Form and return to the Affiliate Management Office located in the University Services Building, (Bldg 90), 3rd Floor (Fax number 928-523-0330).

Alumni cards can be issued to Northern Arizona University graduates who have an Alumni affiliation with the university. Contact the Office of Alumni Engagement in Old Main (Bldg 10). Once the request is approved, you may receive a JacksCard for $12.

This information can be found on your JacksCard online account or your balance can be verified in person with a photo ID or JacksCard. Campus Dining can also assist you concerning Meal Plans.

• By phone at 928-523-1905
• In person at the JacksCard Office in the University Union (Bldg 30)
• The fill station located in the University Union (Bldg 30)
• Add funds online for JDE or Dining Dollars, see Students and Employees Deposit and Guest Deposit.

• By phone at 928-523-2372
• In person at the Meal Planning Office in the University Union (Bldg 30)
• Add funds online for JDE or Dining Dollars, see Students and Employees Deposit and Guest Deposit.

Dining Dollars expire annually following the spring semester in May. For the exact date, please see Campus Dining.

JDE does not expire. It rolls over to the next semester or academic year. Inactive students may lose funds if not enrolled in classes for three consecutive semesters.

Yes, you may receive a refund if your JacksDebit Express balance is greater than $25. If the amount is less than $25, we ask that you please spend it or the balance will be surrendered. Refund requests are available in the office and must be submitted in person, unless there is an extenuating circumstance.

JDE refund requests are only granted if the student is graduating or withdrawing from the university and the account balance is greater than $25. Other requests are typically not honored, but may be handled on a case-by-case basis.