Contact JacksCard

Email:
jackscard​@nau.edu
Call:
928-523-1905

Office hours

  • Weekdays 10 a.m. - 2 p.m.

Office location

  • University Union, Bldg 30
  • Room 115

JacksCard

The official NAU identification card

Customer at JacksCard Office Counter The JacksCard serves as the official Northern Arizona University identification card for students, faculty, staff and affiliates.

Quick actions

Deposit or check balance Accordion Open
To add funds online for JDE or Dining Dollars, see Students and Employees Deposit and Guest Deposit. IMPORTANT: Please be sure to use the address/ZIP code used for your credit/debit card billing address. Problems depositing online? Please report the issue. You can call us and we will help you deposit funds over the phone.

Suspend your JacksCard Accordion Closed
Has your JacksCard been misplaced or stolen? You can deactivate your card online. To reactivate your card, you must visit the JacksCard Office in person.

Residence Hall help Accordion Closed
Problems getting into your Residence Hall? Call Residence Life at 928-523-3978. If the card reader beeps three times when you swipe it, call Residence Life. If the card reader doesn't beep at all, visit the JacksCard Office.

Submit your photo Accordion Closed
You can easily submit your photo online for your JacksCard! This saves time during your Orientation. Learn more about submitting your photo online.

More information Accordion Closed
Get your JacksCard JacksCard accounts Card pricing Frequently asked questions Laundry Refunds Terms and conditions

Learn what JacksCard is all about

The JacksCard serves as the official Northern Arizona University identification card for students, faculty, staff, and affiliates. The JacksCard combines many features* and services access all on one card:
  • Identification
  • Cline library privileges
  • Building access
  • Meal plans, JacksDebit Express (JDE) and Dining Dollars
  • Student health facilities
  • Recreational facilities
  • Charge privileges at university bookstore
  • Admission to athletic events
  • University transit
  • Student legal services
*Please note that many of these services are only available for full-time students.

Card handling

JacksCards are integrated with antenna coils and electronic chips. Please take care of your card and avoid damaging it by following these rules:
  • Do NOT punch any holes. The JacksCard has technology throughout the card. If any holes are punched in the card, it will no longer work and the cardholder will be assessed the $25 replacement fee.
  • Do not bend your card.
  • Do not use your card as an ice scraper or scraping tool.

Terms and conditions

Be sure to read the Terms and Conditions of use of the JacksCard.