Contact JacksCard
Office hours
- By Appointment Wednesday 10am-2pm
- Book an appointment
Office location
- University Union, Bldg 30
- Room 115
JacksCard
The official NAU identification card
Book an appointment to come see us!
The JacksCard serves as the official Northern Arizona University identification card for students, faculty, staff and affiliates.
Quick actions
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Deposit or check balance Tab Open
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Suspend your JacksCard Tab Closed
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Residence Hall help Tab Closed
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Submit your photo Tab Closed
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More information Tab Closed
Deposit or check balance Accordion Open
To add funds online for JDE or Dining Dollars, see Students and Employees Deposit and Guest Deposit.
IMPORTANT: Please be sure to use the address/ZIP code used for your credit/debit card billing address.
Problems depositing online? Please report the issue. You can call us and we will help you deposit funds over the phone.
Suspend your JacksCard Accordion Closed
Has your JacksCard been misplaced or stolen? You can deactivate your card online.
To reactivate your card, you must visit the JacksCard Office in person.
Residence Hall help Accordion Closed
Problems getting into your Residence Hall? Call Residence Life at 928-523-3978.
If the card reader beeps three times when you swipe it, call Residence Life.
If the card reader doesn’t beep at all, visit the JacksCard Office.
Submit your photo Accordion Closed
You can easily submit your photo online for your JacksCard! This saves time during your Orientation.
Learn more about submitting your photo online.
Learn what JacksCard is all about
The JacksCard serves as the official Northern Arizona University identification card for students, faculty, staff, and affiliates.
The JacksCard combines many features* and services access all on one card:
- Identification
- Cline library privileges
- All NAU athletics events and other student events
- Building access
- Meal plans, JacksDebit Express (JDE) and Dining Dollars
- Student health services
- Recreational facilities and resources
- Admission to athletic events
- University transit
*Please note that many of these services are only available for full-time students.
Card handling
JacksCards are integrated with antenna coils and electronic chips. Please take care of your card and avoid damaging it by following these rules:
- Do NOT punch any holes. The JacksCard has technology throughout the card. If any holes are punched in the card, it will no longer work and the cardholder will be assessed the $25 replacement fee.
- Do not bend your card.
- Do not use your card as an ice scraper or scraping tool.
Terms and conditions
Be sure to read the Terms and Conditions of use of the JacksCard.