{"id":6649,"date":"2019-10-10T15:20:07","date_gmt":"2019-10-10T22:20:07","guid":{"rendered":"https:\/\/in.nau.edu\/its\/?page_id=6649"},"modified":"2025-05-29T11:11:52","modified_gmt":"2025-05-29T18:11:52","slug":"self-services-forms","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/self-services-forms\/","title":{"rendered":"Self Services Forms"},"content":{"rendered":"

Lumberjack Self Service Forms<\/h2>\n

A<\/a> B<\/a> C<\/a> D<\/a> E<\/a> F<\/a> G<\/a> H<\/a>\u00a0I<\/a> J<\/a> K<\/a> L<\/a> M<\/a> N<\/a> O<\/a> P<\/a> Q<\/a> R<\/a> S<\/a> T<\/a> U<\/a> V<\/a> W<\/a><\/h2>\n

<\/a>A<\/h2>\n

Active Directory<\/a>
\nActive Directory provides security across the domain for all faculty, staff, and students.<\/p>\n

Adobe Software<\/a>
\nNAU ITS offers support for various Adobe products and participates in institutional purchases of\u00a0Adobe software with educational discounts and assists with software purchases for personal and home use.<\/p>\n

Affiliates<\/a>
\nServices provided to affiliates.<\/p>\n

Antivirus Software<\/a>
\nLearn about antivirus at NAU, and how NAU ITS provides products, services, and learning resources to help you keep your computer and your information secure.<\/p>\n

Apple OS<\/a>
\nLearn about how NAU supports Macs around the campus.<\/p>\n

Authentication & Authorization<\/a>
\nView current authentication services in place at NAU for single sign-on, two-step verification, cloud-based, and local applications.<\/p>\n

Auth-Test Temporary Password Management<\/a>
\nThe Auth-Test temporary password tool provides temporary access to the CAS test environment for testing purposes.<\/p>\n

<\/a>B<\/h2>\n

Backup Options for Faculty & Staff<\/a>
\nDocuments and files backup options for Faculty & Staff.<\/p>\n

Backup Options for Students<\/a>
\nStudents most common options for school documents and file backups.<\/p>\n

Bonsai<\/a>
\nLearn more about the Bonsai Home Drive for Faculty and Staff.<\/p>\n

Business Objects<\/a>
\nEnterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.<\/p>\n

<\/a>C<\/h2>\n

Top<\/a><\/p>\n

Calendars<\/a>
\nCalendars and calendaring options\u00a0at NAU.
\nCell phone and mobile device apps to meet specific mobile needs around campus.<\/p>\n

Canvas<\/a>
\nCanvas is NAU’s online Learning Management System, the destination for NAU’s online classes and online resources for in-person classes.<\/p>\n

Cell Phones & Mobile Devices<\/a>
\nNAU resources available to cell phones and mobile devices.<\/p>\n

Class Rosters<\/a>
\nDownload your class roster as a web page, or have it emailed to your iris account.<\/p>\n

Classlists<\/a>
\nClasslists is an\u00a0automatically generated\u00a0list provided to Faculty for mailing content to their students.<\/p>\n

Collaboration Tools<\/a>
\nITS has solutions for your collaboration needs.<\/p>\n

Computer Encryption<\/a>
\nLearn about Computer Encryption for the Windows operating systems within the NAU Environment.<\/p>\n

Computer Labs<\/a>
\nInformation about computer labs managed by ITS. Links to location information, hours of operation, and lab-installed software.<\/p>\n

Computer Purchases at Discount for Personal Use<\/a>
\nThis page outlines programs that NAU Faculty, Staff, and Students can use to purchase computers at educationally discounted pricing.<\/p>\n

Consulting<\/a>
\nConsulting services offered by ITS<\/p>\n

Course Evaluations<\/a>
\nStudents have the opportunity to evaluate their course’s instructor.<\/p>\n

<\/a>D<\/h2>\n

Top<\/a><\/p>\n

Dana – File Storage and Web Hosting<\/a>
\nNAU provides students with the Dana server which can be used as file storage or website hosting.<\/p>\n

Database Support<\/a>
\nDatabase consulting support for centralized applications<\/p>\n

Directory Maintainer<\/a>
\nDirectory Services stores and displays directory information for people and departments at NAU.<\/p>\n

Distribution lists<\/a>
\nOptions for sending email to a predefined group of recipients.<\/p>\n

<\/a>E<\/h2>\n

Top<\/a><\/p>\n

EBusiness<\/a>
\nEBusiness enables departments to accept online payments via credit card or electronic check.<\/p>\n

Email<\/a>
\nInformation and resources for Email at NAU.<\/p>\n

Enrollment for Education Solutions – MS Campus Agreement<\/a>
\nThe Microsoft Enrollment for Education Solutions (EES), formerly known as the Microsoft Campus Agreement, is an annual, comprehensive licensing program specifically created to address the unique needs of higher education institutions.<\/p>\n

Environmental Monitors<\/a>
\nServer status and environmental monitors for the facilities in ITS can be accessed remotely.<\/p>\n

Exchange<\/a>
\nExchange is the primary email system for employees of the university.<\/p>\n

<\/a>F<\/h2>\n

Top<\/a><\/p>\n

Faculty Evaluations<\/a>
\nStudents have the opportunity to evaluate their course’s instructor.<\/p>\n

FERPA Online Training<\/a>
\nThe FERPA Online Training Application provides a way for faculty and staff to become familiar with their and students rights and responsibilities under FERPA.<\/p>\n

File Sharing and Storage<\/a>
\nThese are the services\u00a0available to the NAU community to or share files and documents.<\/p>\n

Financial Reports<\/a>
\nLooking for data? \u00a0We’ve got data!<\/p>\n

<\/a>G<\/h2>\n

Top<\/a><\/p>\n

Gmail at NAU<\/a>
\nNAU Gmail is the official email system for Students.<\/p>\n

Google Calendar at NAU<\/a>
\nInformation about Google Calendar at NAU.<\/p>\n

Google Drive at NAU<\/a>
\nGoogle Drive is a lightweight suite of applications that provides you with the ability to create text documents, spreadsheets, presentations, and more, all through your web browser.<\/p>\n

Google Groups at NAU<\/a>
\nCollaborate more easily with Google Groups.<\/p>\n

Google Services at NAU<\/a>
\nG Suite for Education is the official University email system for students and gives you access to many exciting features that facilitate your educational experience at Northern Arizona University. Faculty and Staff are also welcome to use all of Google’s exciting collaboration tools to enhance the experience of their students.<\/p>\n

Google Sites at NAU<\/a>
\nGoogle Sites is a web hosting program for you to create a personalized and individual web page.<\/p>\n

Grade Performance Status (GPS)<\/a>
\nThe Grade Performance System (GPS) system has been replaced by the Faculty2Student Outreach tool<\/a>.<\/p>\n

GreenPC Thin Client<\/a>
\nThin Clients that connect to GreenPC.nau.edu to provide environmentally friendly windows desktops with access to Microsoft Office, the Internet, and various other applications.<\/p>\n

<\/a>H<\/h2>\n

Top<\/a><\/p>\n

Help Desks<\/a>
\nNeed help with your computer? Can’t login or get connected? The Student Technology Center and the Service Desk are here to help.<\/p>\n

Home Drive for Faculty and Staff – Bonsai<\/a>
\nITS offers centralized home drives to individuals with NAU domain accounts including all faculty, staff and student employees with SW accounts.<\/p>\n

Home Drive for Students – Dana<\/a>
\nITS offers centralized home drives to students for file and document storage.<\/p>\n

<\/a>I<\/h2>\n

Top<\/a><\/p>\n

InCommon Certificate Service<\/a>
\nNAU is now participating in the InCommon Certificate Service, which will entitle campus staff to unlimited SSL, personal signing, encryption, and code signing PKI certificates.<\/p>\n

Information Security Program<\/a>
\nThe Northern Arizona University Information Security Program serves as the core of the University\u2019s information security activities.<\/p>\n

Instant Messaging (IM)<\/a>
\nInstant Messaging, also known as IM, is a form of real-time direct text-based communication<\/p>\n

Instructional Design<\/a>
\nInformation about LPD’s service, Instructional Design<\/p>\n

International Travel – Recommendations and Procedures<\/a>
\nNAU ITS International Travel recommendations and procedures.<\/p>\n

iPads at NAU<\/a>
\nA brief guide for understanding the use of an iPad at NAU.<\/p>\n

ITS Training Lab<\/a>
\nITS Training Lab on the Flagstaff Mountain Campus.<\/p>\n

<\/a>J<\/h2>\n

Top<\/a><\/p>\n

Jamf<\/a>
\nJamf is used to help manage computer software and hardware<\/p>\n

JMP Statistical Software<\/a>
\nJMP software is an interactive data visualization and statistical analysis tool.<\/p>\n

<\/a>K<\/h2>\n

Top<\/a><\/p>\n

KeyServer<\/a>
\nLearn about KeyServer, the client-server solution for auditing, managing, and sharing software licenses used by departments within the University.<\/p>\n

<\/a>L<\/h2>\n

Top<\/a><\/p>\n

Listserv – Email Lists<\/a>
\nListserv is a bulk email tool that can send thousands of individual emails to predefined groups of people.<\/p>\n

LOUIE\/PeopleSoft<\/a>
\nPeopleSoft (also known as “LOUIE”) is NAU’s student and employee information management system. ITS provides technical support for the PeopleSoft system.<\/p>\n

<\/a>M<\/h2>\n

Top<\/a><\/p>\n

Mac OS X<\/a>
\nLearn about how NAU supports Macs around the campus.<\/p>\n

MATLAB and MathWorks at NAU<\/a>
\nAnalysis and design software for NAU students, faculty, and staff.<\/p>\n

Microsoft Software<\/a>
\nLearn about Microsoft Software for the NAU Community. From Office for Campus and Home Use, to purchasing Microsoft software for your department.<\/p>\n

Microsoft Windows<\/a>
\nWindows Operating System Support<\/p>\n

Mobile App<\/a>
\nIf you have an Apple iOS device or an Android smartphone or tablet, the official Northern Arizona University mobile application is available for free download.<\/p>\n

Mobile Devices<\/a>
\nITS supports a variety of services for mobile devices including: Android, iOS, and Windows Phone.<\/p>\n

Mobile Phone Allowance<\/a>
\nMobile phone allowance information on the HR site (under Cell Phone Allowance)<\/p>\n

MyNAU<\/a>
\nMyNAU is the place where all of your NAU services are located. Access your NAU email, view your class schedule, and much more.<\/p>\n

<\/a>N<\/h2>\n

Top<\/a><\/p>\n

NAUgo (NAU mobile app)<\/a>
\nNAU’s\u00a0\u00a0one-stop mobile app for staying connected and up-to-date.<\/p>\n

NAUShares<\/a>
\nLearn more about the NAUShares Network Drive for departments and organizations. A safe and secure way to share data between you and your colleagues.<\/p>\n

Network Drives<\/a>
\nLearn about network drives within the NAU Environment. Network drives can be mapped to be accessed locally on machines.<\/p>\n

<\/a>O<\/h2>\n

Top<\/a><\/p>\n

Online Class Rosters<\/a>
\nClass Rosters are available to instructors of record for any given section.\u00a0 Rosters can be accessed via web page, email message or RTF file.<\/p>\n

Online Learning<\/a>
\nLearning topics include: TIPS, FERPA training, TechTime<\/p>\n

Oracle Client Software Installation<\/a>
\nThe Oracle Client Software is available for\u00a0install from an ITS shared file server.<\/p>\n

<\/a>P<\/h2>\n

Top<\/a><\/p>\n

Passwords<\/a>
\nThose attending or affiliated with NAU receive an NAU ID and a password to access online resources and applications.<\/p>\n

PeopleSoft<\/a>
\nPeopleSoft (also known as “LOUIE”) is NAU’s student and employee information management system. ITS provides technical support for the PeopleSoft system.<\/p>\n

Phone Resources<\/a>
\nFind resources and support information for NAU’s telephone system.<\/p>\n

Printing on the NAU Campus<\/a>
\nPrinting on the Flagstaff campus.<\/p>\n

Purchasing Computers<\/a>
\nInformation about making institutional purchases of computers, software, printers, and accessories at educational discount pricing.<\/p>\n

<\/a>Q<\/h2>\n

Top<\/a><\/p>\n

Qualtrics<\/a>
\nQualtrics is the preferred survey tool for the university. The license is not available for use outside of university purposes.<\/p>\n

<\/a>R<\/h2>\n

Top<\/a><\/p>\n

Remote Desktop Services<\/a>
\nLearn how to utilize the Remote Desktop client for both Windows and Mac within the NAU environment.<\/p>\n

Reporting<\/a>
\nEnterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.<\/p>\n

<\/a>S<\/h2>\n

Top<\/a><\/p>\n

SAS Statistical Software<\/a>
\nSAS\u00a0is a full featured statistical and data mining tool.<\/p>\n

Scorer<\/a>
\nSCORER is the computerized test-grading system available to the NAU academic community through Information Technology Services.<\/p>\n

Security & Antivirus<\/a>
\nSecurity for your computers and information, including SSL certificates.<\/p>\n

Server Hosting<\/a>
\nITS provides general purpose web and database servers to support departmental applications and web pages.<\/p>\n

Service Now<\/a>
\nService Now is NAU’s service request system.<\/p>\n

SharePoint<\/a>
\nLearn about utilizing SharePoint as a collaboration and data sharing tool. Learn how to complete some of the most common functions of SharePoint.<\/p>\n

Skype for Business<\/a>
\nLearn about conferences and meetings at NAU.<\/p>\n

Software<\/a>
\nLearn about the details of Software support at NAU.<\/p>\n

SPSS\/PASW Statistical Software<\/a>
\nSPSS\/PASW is a computer program used for survey authoring, data mining, text analytics, statistical analysis, and collaboration and deployment.<\/p>\n

SQL Databases for Students<\/a>
\nITS provides SQL services and support for students via a MySQL server.<\/p>\n

Statistical Software Licensing and Data Collection<\/a>
\nITS supports three statistical programs at NAU: SPSS, SAS, and JMP.<\/p>\n

Student Employee Accounts<\/a>
\nITS provides a way for student employees to access Faculty \/ Staff resources (computers, shared drives, shared email accounts, etc.).<\/p>\n

Student Reports<\/a>
\nLooking for data? \u00a0We’ve got data!<\/p>\n

Surveys at NAU<\/a>
\nPlease view information on Qualtrics<\/a>, the new survey tool used at NAU.<\/p>\n

<\/a>T<\/h2>\n

Top<\/a><\/p>\n

Tech support for faculty & staff<\/a>
\nFaculty and Staff can call the ITS Service Desk at 928-523-3335 for technical issues and support or statewide toll-free at 888-520-7215.<\/p>\n

Tech Support for Students – Student Technology Center<\/a>
\nThe Student Technology Center (STC) provides technical phone support as well as in-person support. Call 928-523-9294 for assistance or statewide toll-free at 888-520-7215.<\/p>\n

Telephone Online Bills<\/a>
\nView departmental telephone bills<\/p>\n

Training<\/a>
\nTraining is provided on ITS supported software.<\/p>\n

Two-Step Verification<\/a>
\nTwo-Step Verification is an important service that helps ensure the security of our\u00a0payroll, student data, financial aid, and other critical information.<\/p>\n

<\/a>U<\/h2>\n

Top<\/a><\/p>\n

Unix Web Hosting<\/a>
\nNAU Information Technology Services support several UNIX servers. These servers provide UNIX web hosting for NAU faculty, staff and students<\/p>\n

<\/a>V<\/h2>\n

Top<\/a><\/p>\n

Virtual Desk<\/a>
\nThe NAU Virtual Lab (vlab) provides remote access to the student computer lab environment, the Microsoft Office suite,\u00a0ArcGIS software and other software.<\/p>\n

VPN<\/a>
\nNAU’s VPN service allows users to securely connect to the Northern Arizona University network.<\/p>\n

<\/a>W<\/h2>\n

Top<\/a><\/p>\n

Web Browsers at NAU<\/a>
\nLearn about web browser support at NAU.<\/p>\n

Web Hosting<\/a>
\nThis page lists the website hosting options available through ITS for personal and departmental use.<\/p>\n

Wi-Fi at NAU<\/a>
\nWireless network access is available in most buildings on the Mountain campus. Find out how to get connected and which buildings have access.<\/p>\n

Windows<\/a>
\nWindows Operating System Support<\/p>\n

Windows Web Hosting<\/a>
\nNAU Information Technology Services support several Windows platform web servers. These servers provide web hosting for NAU faculty, staff and students.<\/p>\n

Top<\/a><\/p>\n\n

\n
\n

Wi-Fi Map in Arizona<\/strong><\/h4>\n

Interactive Map<\/a> for access to free Wi-Fi hotspots throughout the state.<\/p>\n

\"\"<\/a><\/p>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

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