{"id":3854,"date":"2018-11-20T21:08:25","date_gmt":"2018-11-20T21:08:25","guid":{"rendered":"https:\/\/in.nau.edu\/its\/?page_id=3854"},"modified":"2026-09-24T15:54:41","modified_gmt":"2026-09-24T15:54:41","slug":"development","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/development\/","title":{"rendered":"Development"},"content":{"rendered":"<h3><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17725 aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-600x480.png\" alt=\"A computer monitor with a sparkle.\" width=\"78\" height=\"62\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-600x480.png 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-300x240.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-1024x819.png 1024w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-768x615.png 768w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-1536x1229.png 1536w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-2048x1639.png 2048w\" sizes=\"auto, (max-width: 78px) 100vw, 78px\" \/><\/h3>\n<h3 style=\"text-align: center\">Enterprise Information Services at NAU<\/h3>\n<p style=\"text-align: center\"><a href=\"tel:9285233335\">(928) 523-3335<\/a> | <a href=\"mailto:ask-its@nau.edu\">ask-its@nau.edu<\/a><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p style=\"text-align: center\">The Enterprise Information Services (EIS) department is made up of several teams who develop, design, and support a variety of applications on campus. Each major service area within EIS is described below. Regardless of which type of development is needed, projects are reviewed by the <a href=\"https:\/\/in.nau.edu\/its\/ppmo\/project-management-basics\/\">Strategic Project Review and Resource Committee<\/a>.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<hr \/>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h5>Services provided<\/h5>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Application Development_0\" id=\"shortcode-accordion-1-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-1-panel\">\n            Application Development\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-1-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-1-trigger\" inert>\n        <html><body>\n<p>Information Technology Services supports a variety of enterprise applications that meet the needs of most groups on campus. Whether your unit is utilizing Salesforce or ServiceNow to track interactions with students or streamline processes within your unit, the Enterprise Information Systems team helps make it happen.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"PeopleSoft development_0\" id=\"shortcode-accordion-2-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-2-panel\">\n            PeopleSoft development\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-2-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-2-trigger\" inert>\n        <html><body>\n<p>The PeopleSoft Development team supports NAU\u2019s use of three PeopleSoft applications by providing software development and maintenance, internal and external integrations with other systems, technical investigations, troubleshooting, recommendations, and solutions.<\/p>\n<p>Each of these three PeopleSoft applications includes several modules that provide specific solutions to the university.<br>\n\u2022 LOUIE, which runs on PeopleSoft Campus Solutions<br>\n\u2022 Human Resources, which runs on PeopleSoft Human Capital Management<br>\n\u2022 Financials, which runs on PeopleSoft Financials<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"User experience & design_0\" id=\"shortcode-accordion-3-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-3-panel\">\n            User experience & design\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-3-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-3-trigger\" inert>\n        <html><body>\n<p>The <a href=\"https:\/\/nau.edu\/experience-design\/\">Experience Design team<\/a> helps ensure that applications, websites, and interactions are user-friendly, helpful, and just plain nice to look at. The Experience Design team can consult on a variety of projects from custom applications to web page layouts. We can sit with you for an hour or two and provide insight and advice on your experience design questions or serve as stakeholders in designing a new application or service.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Web support_0\" id=\"shortcode-accordion-4-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-4-panel\">\n            Web support\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-4-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-4-trigger\" inert>\n        <html><body>\n<p>Web Content Management provides technical support and consultation for WordPress and other web environments. Information about enterprise WordPress sites can be found at <a href=\"https:\/\/nau.edu\/web\">nau.edu\/web<\/a>.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Reporting, analytics, & data visualization_0\" id=\"shortcode-accordion-5-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-5-panel\">\n            Reporting, analytics, & data visualization\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-5-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-5-trigger\" inert>\n        <html><body>\n<p>The <a href=\"https:\/\/in.nau.edu\/its\/enterprise-reporting\/\">Reporting, Analytics and Data Visualization<\/a> team supports several enterprise applications and provides operational reporting, data, and visualization services (e.g., maps) in support of university business, internal planning, campus operations, and safety. We maintain a spatial database of NAU assets, buildings, infrastructure, land-based information, points of interest, and imagery. Customized maps or datasets may be requested from this system of record.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Salesforce CRM & Data Integration\/Migration_0\" id=\"shortcode-accordion-6-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-6-panel\">\n            Salesforce CRM & Data Integration\/Migration\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-6-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-6-trigger\" inert>\n        <html><body>\n<p>Salesforce is a customer relationship management tool used by several groups at NAU to better manage potential and current students. For additional information or questions on the tool, please email <a href=\"mailto:Salesforce@nau.edu\">Salesforce@nau.edu<\/a>.<\/p>\n<p>The Salesforce Support and Data Integration team handles Salesforce Support, Prospect Engagement, and Data Integration services.<\/p>\n<ul>\n<li><strong>Prospect Engagement\/ Relationship Management Services \u2013 <\/strong>Tracks NAU learners in their engagement funnel from Lead to Prospect, Prospect to Qualified Prospect, Qualified Prospect to Applicant, and Applicant to Student.\u00a0 This service allows Faculty and Staff the ability to engage along their engagement funnel using emails, calls or direct mail engagements.\u00a0 There is currently a cost for User Licenses depending upon what type of engagement is requested and what toolsets are needed for the engagement.<\/li>\n<li><strong>Data integration services<\/strong> \u2013 Allows system owners and system admins the ability to place data to or from their system into or out of another system. This service is offered to Application system administrators who need data into or out of their application system.<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h5>\u24d8 Additional Services<\/h5>\n<p>EIS also provides support and consultation for business process and quality assurance. Much of the support in this area is included with standard application development efforts, but additional information about these additional services can be requested.<\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h5>Express Development Service FAQs<\/h5>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"How can you deliver a solution in only 5 days?\u00a0_0\" id=\"shortcode-accordion-7-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-7-panel\">\n            How can you deliver a solution in only 5 days?\u00a0\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-7-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-7-trigger\" inert>\n        <html><body>\n<p><span data-contrast=\"auto\">The BPAA team uses ServiceNow to deliver simple forms and workflows quickly. We have years of experience in business process automation<\/span><span data-contrast=\"auto\">\u00a0and can help you get what you need, quickly<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0 Our standard projects take much longer because the first 80% is quick, but the last 20% is difficult and time-consuming.<\/span><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What do I do if my solution proposal does not qualify for express service?_0\" id=\"shortcode-accordion-8-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-8-panel\">\n            What do I do if my solution proposal does not qualify for express service?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-8-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-8-trigger\" inert>\n        <html><body>\n<p><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">Accept and implement the modifications we propose to make it express service compliant. This will give you a FERPA\/HIPAA compliant<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">,\u00a0<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">user-friendly<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">\u00a0solution that provides benefits now and builds the foundation for a simpler \u201cPhase 2\u201d project<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">\u00a0in the future<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">\u00a0to add on the functionality\u00a0<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">we weren\u2019t able to deliver<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">\u00a0in the 5-day development window.<\/span><\/span><span class=\"TextRun SCXW138799594 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138799594 BCX9\">\u00a0<\/span><\/span><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What types of things can you do in a 5-day development window?\u00a0_0\" id=\"shortcode-accordion-9-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-9-panel\">\n            What types of things can you do in a 5-day development window?\u00a0\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-9-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-9-trigger\" inert>\n        <html><body>\n<p><span data-contrast=\"auto\">Here are the types of things we\u00a0<\/span><b><span data-contrast=\"auto\">can<\/span><\/b><span data-contrast=\"auto\">\u00a0do for express service:<\/span><span data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use PeopleSoft queries\/views for auto<\/span><span data-contrast=\"auto\">\u2013<\/span><span data-contrast=\"auto\">fills that we do currently have in place. (<\/span><span data-contrast=\"auto\">e.g<\/span><span data-contrast=\"auto\">., <\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">mployee<\/span><span data-contrast=\"auto\">\u00a0info,\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">tudent info,\u00a0<\/span><span data-contrast=\"auto\">building info,\u00a0<\/span><span data-contrast=\"auto\">t<\/span><span data-contrast=\"auto\">erm lists<\/span><span data-contrast=\"auto\">)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Forms with logic, hide\/show, help text, radio buttons, drop-downs, dates, auto<\/span><span data-contrast=\"auto\">\u2013<\/span><span data-contrast=\"auto\">fills, NAU<\/span><span data-contrast=\"auto\">\u00a0colors\/logo, etc.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Workflows that automate approval processes using standard approval chains and logic.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reporting dashboards that show data in charts, maps, and tables<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What types of things can\u2019t you do in a 5-day development window?\u00a0_0\" id=\"shortcode-accordion-10-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-10-panel\">\n            What types of things can\u2019t you do in a 5-day development window?\u00a0\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-10-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-10-trigger\" inert>\n        <html><body>\n<p><span data-contrast=\"auto\">Here are the types of things we\u00a0<\/span><b><span data-contrast=\"auto\">can\u2019t<\/span><\/b><span data-contrast=\"auto\">\u00a0do for express service:<\/span><span data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use<\/span><span data-contrast=\"auto\">\u00a0PeopleSoft queries\/views for auto<\/span><span data-contrast=\"auto\">\u2013<\/span><span data-contrast=\"auto\">fills that we\u00a0<\/span><span data-contrast=\"auto\">do not<\/span><span data-contrast=\"auto\"> currently have in place. It takes at least 3 days to obtain access to \u201cnew\u201d tables, which prevents us from delivering within 5 days.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Complex workflow that doesn\u2019t follow the standard \u201cReports-To\u201d approval process.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Automated document (Word or PDF) creation\u00a0<\/span><span data-contrast=\"auto\">to meet the need for<\/span><span data-contrast=\"auto\">\u00a0specific<\/span><span data-contrast=\"auto\">ally<\/span><span data-contrast=\"auto\">\u00a0formatted\u00a0<\/span><span data-contrast=\"auto\">output.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Enhancements to existing solutions.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"How does the process work?\u00a0_0\" id=\"shortcode-accordion-11-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-11-panel\">\n            How does the process work?\u00a0\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-11-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-11-trigger\" inert>\n        <html><body>\n<ol>\n<li><span data-contrast=\"auto\">Customer submits the Express Service Development Form<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">ITS \u2013 Business Process Automation and Administration (BPAA) team evaluates the request<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">If the proposal is approved for express service, the customer <\/span><span data-contrast=\"auto\">will receive an email to select from<\/span><span data-contrast=\"auto\">\u00a0th<\/span><span data-contrast=\"auto\">e available weeks<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Once the development week arrives, the developer will work with the assigned staff member to build the form and workflow Monday\u00a0<\/span><span data-contrast=\"auto\">through<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Wednesday<\/span><span data-contrast=\"auto\">. The customer\u2019s team will test the solution on Wednesday\u00a0<\/span><span data-contrast=\"auto\">through<\/span><span data-contrast=\"auto\">\u00a0Thursday.\u00a0 The solution will be migrated to the P<\/span><span data-contrast=\"auto\">roduction<\/span><span data-contrast=\"auto\">\u00a0environment on Friday.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">The customer will be given the links to the form, the dashboard(s), and a user guide by\u00a0<\/span><span data-contrast=\"auto\">End of Business<\/span><span data-contrast=\"auto\">\u00a0on Friday.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">The customer is responsible for implementing the solution and training the staff.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ol>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What\u00a0can\u00a0we expect to receive in our solution?_0\" id=\"shortcode-accordion-12-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-12-panel\">\n            What\u00a0can\u00a0we expect to receive in our solution?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-12-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-12-trigger\" inert>\n        <html><body>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">An easy-to-use electronic form that auto-fills, performs calculations<\/span><span data-contrast=\"auto\">\/logic<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">and triggers workflow.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A workflow process that includes approvals, notifications, and routing.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">A dashboard to view the forms and their status in workflow.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">The ability to retrieve all completed forms from NAU\u2019s FERPA\/HIPAA compliant, auditable platforms.<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What are examples of\u00a0projects implemented using this Express Service offering?\u00a0_0\" id=\"shortcode-accordion-13-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-13-panel\">\n            What are examples of\u00a0projects implemented using this Express Service offering?\u00a0\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-13-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-13-trigger\" inert>\n        <html><body>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">COVID Exposure Reporting<\/span><span data-contrast=\"auto\">\u00a0\u2013 ITS\/Enrollment\u00a0<\/span><span data-contrast=\"auto\">Mgmt<\/span><span data-contrast=\"auto\">\u00a0(completed in 5 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Delivery Receipt \u2013 Printing Services (completed in 5 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Student Remote Attendance Request \u2013 Enrollment\u00a0<\/span><span data-contrast=\"auto\">Mgmt<\/span><span data-contrast=\"auto\">\u00a0(completed in 5 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Employee Performance Appraisal \u2013 Student Affairs\/Enrollment\u00a0<\/span><span data-contrast=\"auto\">Mgmt<\/span><span data-contrast=\"auto\">\/ITS (completed in 5 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Refund Policy Exception \u2013 Campus Rec<\/span><span data-contrast=\"auto\">reation<\/span><span data-contrast=\"auto\">\u00a0(completed in 3 days)\u00a0<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">CARES Act Request \u2013 Enrollment\u00a0<\/span><span data-contrast=\"auto\">Mgmt<\/span><span data-contrast=\"auto\">\u00a0(completed in 5 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cancellation Refund \u2013 Campus Rec<\/span><span data-contrast=\"auto\">reation<\/span><span data-contrast=\"auto\">\u00a0(completed in 2 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Custom Print Estimate Request \u2013 Printing Services (completed in 5 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Flexible\/Telecommute Request \u2013 ITS\u202f(completed in 3 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Public Health Emergency Sick Time Request \u2013 HR (completed in 3 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Request for\u00a0<\/span><span data-contrast=\"auto\">ProctorU<\/span><span data-contrast=\"auto\">\u00a0\u2013 ITS (completed in 2 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Express Development Service \u2013 ITS (completed in 4 days)<\/span><span data-ccp-props='{\"134233279\":true,\"201341983\":0,\"335559739\":0,\"335559740\":240}'>\u00a0<\/span><\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Enterprise Information Services at NAU (928) 523-3335 | ask-its@nau.edu The Enterprise Information Services (EIS) department is made up of several teams who develop, design, and support a variety of applications on campus. Each major service area within EIS is described below. Regardless of which type of development is needed, projects are reviewed by the Strategic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15039,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":"","footnotes":""},"class_list":["post-3854","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/3854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=3854"}],"version-history":[{"count":43,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/3854\/revisions"}],"predecessor-version":[{"id":24082,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/3854\/revisions\/24082"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/15039"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=3854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}