{"id":3808,"date":"2018-11-19T19:17:30","date_gmt":"2018-11-19T19:17:30","guid":{"rendered":"https:\/\/in.nau.edu\/its\/?page_id=3808"},"modified":"2024-02-12T13:39:55","modified_gmt":"2024-02-12T20:39:55","slug":"blackboard-learn","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/blackboard-learn\/","title":{"rendered":"Blackboard Learn"},"content":{"rendered":"<h1>Blackboard Learn<\/h1>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-dark-blue\"><div class=\"eplus-bg-color-row-content\">\n<h2>Canvas is Coming!<\/h2>\n<p>Starting in the Summer of 2023, all NAU courses will be held in Canvas. More information regarding the move to Canvas can be found on ITS&#8217; Canvas Website.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p style=\"text-align: center;\"><a class=\"shortcode-button\" href=\"https:\/\/in.nau.edu\/its\/canvas\/\">Canvas at NAU<\/a><\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-dark-blue\"><div class=\"eplus-bg-color-row-content\">\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<p>Blackboard Learn is NAU&#8217;s Learning Management System for online classes and online resources for in-person classes until Summer 2023.<\/p>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<hr role=\"separator\" class=\"hr--transparent hr--transparent-30px not-in-view\">\n<p><a class=\"shortcode-button\" href=\"https:\/\/bblearn.nau.edu\/\">Launch Blackboard Learn<\/a><\/p>\n\n<\/div>\n<\/div>\n<hr \/>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><strong>Students:<\/strong> Access course materials, participate in online discussions, submit assignments, and more.<\/p>\n<p><strong>Faculty:<\/strong> Build engaging courses, engage with online students, check course participation, and more.<\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-block -->\n<div class=\"shortcode-block\">\n          <div class=\"block-body\">\n      <div><!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body><h2>Availability<\/h2>\n<p>Blackboard Learn is available 24\/7. Occasionally maintenance will be planned that may make Bb Learn, or certain components of it, unavailable for short periods of time. This planned maintenance will be scheduled, and updates provided, on the <a href=\"https:\/\/servicenow.nau.edu\/sp?id=services_status\">ITS System Status page<\/a>.<\/p>\n<\/body><\/html>\n<\/div>\n          <\/div>\n  <\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h2>FAQs<\/h2>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Where are my classes?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Where are my classes? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>If you are having trouble viewing your classes and\/or they are not showing up when you log into Bb Learn, they may be hidden or the class itself may not have started yet. To check for hidden courses, use the Filter drop-down in the Courses list to look for &ldquo;Hidden from me.&rdquo; For more help see <a title=\"AccessingYour Courses\" href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0010152\" target=\"_blank\" rel=\"noopener noreferrer\">My Course List<\/a>.<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"My teacher said to click a link \u201con the left,\u201d but there aren\u2019t any links over there. Where are they?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>My teacher said to click a link \u201con the left,\u201d but there aren\u2019t any links over there. Where are they? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>There are two ways you may have hidden the left course navigation pane when inside a course on Bb Learn.<\/p>\n<ol>\n<li>1. Collapsed vertically: If you see the navigation menu to the left but only see the name of the course, check the triangle to the left of the course name. If it is pointing to the right, you&rsquo;ve collapsed the menu; click the triangle to expand the menu. The menu items under the course name should appear, and the triangle will now point down.<\/li>\n<li>2. Collapsed horizontally: If you don&rsquo;t see a navigation menu at all to the left you have probably collapsed the entire menu; this can also happen automatically if you are on a phone or other device with less screen space. Move your pointer to the left of the course area; you should see a grayish bar with an arrow pointing to the right. Click on that arrow to expand the course menu out to the right.<\/li>\n<\/ol>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"A video file, audio file, reading assignment, link, or some other course material isn\u2019t working. What do I do?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>A video file, audio file, reading assignment, link, or some other course material isn\u2019t working. What do I do? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ol>\n<li>First try to <a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013129\">clear your browser&rsquo;s cache<\/a>.<\/li>\n<li>If clearing the cache did not work, check and make sure your software is all up to date (e.g., <a href=\"http:\/\/get.adobe.com\/reader\/\" target=\"_blank\" rel=\"noopener noreferrer\">Adobe Reader<\/a>) and that you are using a <a href=\"https:\/\/help.blackboard.com\/Learn\/Administrator\/SaaS\/User_Interface_Options\/Original_Experience\/Browser_Support\" target=\"_blank\" rel=\"noopener noreferrer\">supported browser<\/a> (try switching browsers).<\/li>\n<li>If it still isn&rsquo;t working contact the <a href=\"https:\/\/www2.nau.edu\/stc\/\" target=\"_blank\" rel=\"noopener noreferrer\">Student Technology Center<\/a>.<\/li>\n<\/ol>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"How do I submit an assignment (with or without an attachment)?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>How do I submit an assignment (with or without an attachment)? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>To submit a document in Bb Learn first open up the assignment designated by the instructor. Under the text box window there is the capability to attach a file. Select the Browse My Computer button, your document, select open, and then submit.<\/p>\n<p>In the case of inserting text into an assignment text box, it is strongly recommended you first type your assignment in a text editor such as Microsoft Word and then copy and paste it into the text field within Bb Learn, and then select submit. However, you may also type your assignment directly into the text box and select submit.<\/p>\n<p>For more detailed information on submitting assignments see <a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013757\" target=\"_blank\" rel=\"noopener noreferrer\">How to Upload or Attach in Bb Learn<\/a>.<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"How do I create a discussion post or reply?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>How do I create a discussion post or reply? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>To create a discussion post\/reply, simply log into Bb Learn. From your homepage select the course that you want to create your discussion in.&nbsp; You will either see a discussion board link on the left hand side of the screen inside the course navigation pane, or a tools link. Select discussion if it is there and create a thread or open one and respond to it. If there is not a discussion link, select tools and scroll to find the discussion board icon.<\/p>\n<p>If you have a discussion board link from your instructor, select it and create a thread or post by choosing the desired discussion.<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"What do I do if I have a problem while taking my quiz\/test?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>What do I do if I have a problem while taking my quiz\/test? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>Listed below are a few problems you might encounter while taking a test in&nbsp;Bb Learn:<\/p>\n<ul>\n<li>The Internet connection dropped.<\/li>\n<li>The browser was refreshed.<\/li>\n<li>Your browser timed out due to inactivity.&nbsp;Bb Learn&nbsp;has a security setting that logs you out if it doesn&rsquo;t receive any input for a period of time. That period of time is different from school to school.<\/li>\n<\/ul>\n<p>The following tips can help you avoid this issue in the future:<\/p>\n<ul>\n<li>Save often!<\/li>\n<li>Do not refresh the browser page.<\/li>\n<li>Do not close the browser window<\/li>\n<li>Do not click the browser&rsquo;s back button.<\/li>\n<li>If possible, write out the text in an external application and then paste it into Bb Learn. Working offline ensures that your work in progress will not be lost by internet malfunctions.<\/li>\n<li>Save your work in progress. Saving often helps avoid any browser timeout issues.<\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"I am receiving an error that says \u201cAccess Denied\u201d when I click on a link or video in my course. How do I fix that?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>I am receiving an error that says \u201cAccess Denied\u201d when I click on a link or video in my course. How do I fix that? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li>If you are unable to access a link\/video in a certain course this could mean that it was not authorized properly by your professor. If you cannot access an item make sure to contact your professor ASAP.<\/li>\n<li>If this still does not resolve the problem, contact the <a title=\"STC\" href=\"https:\/\/www2.nau.edu\/stc\/\" target=\"_blank\" rel=\"noopener noreferrer\">STC<\/a>.<\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\">\n<!-- shortcode-contact -->\n<div class=\"shortcode-contact\">\n    <div class=\"contact-header\">\n        <h3>Contact ITS<\/h3>\n    <\/div>\n    <div class=\"contact-body\">\n                <a href=\"mailto:ask-its@nau.edu\" aria-label=\"Contact ITS: Email Address\" title=\"Email Address\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Email:<\/span>\n            <\/div>\n            <div class=\"contact-email\">ask-its&#8203;@nau.edu<\/div>\n        <\/a>\n                        <a href=\"tel:(928) 523-3335\" aria-label=\"Contact ITS: Telephone Number\" title=\"Telephone Number\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Call:<\/span>\n            <\/div>\n            <div class=\"contact-phone\">(928) 523-3335<\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-30px not-in-view\">\n<!-- shortcode-button -->\n<div class=\"shortcode-button shortcode-button--center\">\n      <a class=\"main-button\" href=\"https:\/\/servicenow.nau.edu\/sp\" target=\"_blank\">Request IT Support<\/a>\n  <\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-dark-blue\"><div class=\"eplus-bg-color-row-content\">\n<h4>Know the Rules<\/h4>\n<p>All NAU employees and students should read and be familiar with the\u00a0<a href=\"https:\/\/nau.edu\/university-policy-library\/appropriate-use-of-information-technology-resources\/\"><strong>Appropriate Use of IT Resources<\/strong><\/a>\u00a0policy.<\/p>\n<p><a href=\"https:\/\/nau.edu\/university-policy-library\/information-technology\/\"><strong>University IT policy manual<\/strong><\/a><\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h4>Additional Information<\/h4>\n<ul>\n<li><strong><a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013757\" target=\"_blank\" rel=\"noopener noreferrer\">Upload and attach assignments in Bb Learn<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013842\" target=\"_blank\" rel=\"noopener noreferrer\">iClicker<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013874\" target=\"_blank\" rel=\"noopener noreferrer\">Missing Course in Blackboard Learn<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013898\" target=\"_blank\" rel=\"noopener noreferrer\">SafeAssign<\/a><\/strong><\/li>\n<li><a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0012869\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Collaborate Ultra<\/strong><\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-nau-yellow\"><div class=\"eplus-bg-color-row-content\">\n<h4><strong>Wi-Fi Map in Arizona<\/strong><\/h4>\n<p><a href=\"https:\/\/www.google.com\/maps\/d\/u\/0\/viewer?ll=34.08899753072786%2C-111.3971859&amp;z=7&amp;mid=1SGruUB2pUzitjv-NroY4pFh-NR0Gm8-1\"><strong>Interactive Map<\/strong><\/a> for access to free Wi-Fi hotspots throughout the state.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><a href=\"https:\/\/www.google.com\/maps\/d\/u\/0\/viewer?ll=34.08899753072786%2C-111.3971859&amp;z=7&amp;mid=1SGruUB2pUzitjv-NroY4pFh-NR0Gm8-1\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11409 size-uncropped-small aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2021\/09\/Screen-Shot-2021-09-08-at-3.23.24-PM-300x112.png\" alt=\"\" width=\"300\" height=\"112\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2021\/09\/Screen-Shot-2021-09-08-at-3.23.24-PM-300x112.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2021\/09\/Screen-Shot-2021-09-08-at-3.23.24-PM.png 336w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<\/div><\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Blackboard Learn FAQs<\/p>\n","protected":false},"author":1,"featured_media":14997,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-3808","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/3808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=3808"}],"version-history":[{"count":92,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/3808\/revisions"}],"predecessor-version":[{"id":18230,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/3808\/revisions\/18230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/14997"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=3808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}