{"id":2823,"date":"2018-09-17T03:55:39","date_gmt":"2018-09-17T03:55:39","guid":{"rendered":"https:\/\/in.nau.edu\/its\/help\/"},"modified":"2026-03-27T00:04:43","modified_gmt":"2026-03-27T00:04:43","slug":"help","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/help\/","title":{"rendered":"Get Support"},"content":{"rendered":"
\n
\n
\n
\n
\n
<\/div>\n
\"\"<\/div>\n<\/div>\n

ITS Service Desk<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

The ITS Service Desk serves as the primary point of contact for NAU users seeking support related to university technology.<\/p>\n

\n
\n
\n \n
\n
<\/i> Phone Support<\/h5>\n

(928) 523-3335<\/a><\/p>\n

(888) 520-7215<\/a>\u00a0 toll-free & intl.<\/span><\/p>\n<\/div><\/div>\n\n<\/div>\n\n\n

\n \n
\n
<\/i> Send us an Email<\/h5>\n

ask-its@nau.edu<\/a><\/p>\n

 <\/p>\n<\/div><\/div>\n\n<\/div>\n\n\n

\n \n
\n
<\/i> Online Support Portal<\/h5>\n

Submit a support request \u203a<\/a><\/p>\n

 <\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n

\n
<\/h5>\n
<\/div>\n

Additional hours \u203a<\/a>
\n

\n<\/div><\/div>\n
\n
\n \n
\n
<\/i> STC@Cline Service Point<\/h5>\n

The Student Technology Center is an in-person support service center located on the first floor of Cline Library, available for walk-in technology support.<\/p>\n

Get directions to the STC@Cline \u203a<\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n\n\n

\n \n
\n
<\/i> System Status<\/h5>\n

If you’re experiencing an issue with an NAU product or service, find out if it’s a known issue, or if there’s maintenance in progress.<\/p>\n

View system status page \u203a<\/span><\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

ITS Service Desk The ITS Service Desk serves as the primary point of contact for NAU users seeking support related to university technology.<\/p>\n","protected":false},"author":1,"featured_media":21660,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-2823","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/2823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=2823"}],"version-history":[{"count":105,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/2823\/revisions"}],"predecessor-version":[{"id":22988,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/2823\/revisions\/22988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/21660"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=2823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}