{"id":2477,"date":"2018-09-17T03:54:52","date_gmt":"2018-09-17T03:54:52","guid":{"rendered":"https:\/\/in.nau.edu\/its\/its\/"},"modified":"2026-03-27T00:00:38","modified_gmt":"2026-03-27T00:00:38","slug":"its","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/","title":{"rendered":"Information Technology Services"},"content":{"rendered":"<h3 style=\"text-align: center\">NAU Information Technology Services<\/h3>\n<p style=\"text-align: center\"><a href=\"mailto:ask-its@nau.edu\">ask-its@nau.edu<\/a>\u00a0 \u2022 \u00a0<a href=\"tel:9285233335\">(928) 523-3335<\/a><\/p>\n<p style=\"text-align: center\">NAU Information Technology Services (NAU ITS) is the university&#8217;s official technology department. ITS provides technology services, products, and support for the Lumberjack community.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-60px not-in-view\">\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17724 aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/reset.password-600x548.png\" alt=\"An icon to reset your password.\" width=\"44\" height=\"40\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/reset.password-600x548.png 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/reset.password-300x274.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/reset.password-1024x935.png 1024w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/reset.password-768x701.png 768w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/reset.password-1536x1403.png 1536w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/reset.password-2048x1870.png 2048w\" sizes=\"auto, (max-width: 44px) 100vw, 44px\" \/><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/id.nau.edu\/passwordchange\" target=\"_blank\" rel=\"noopener\">Reset your NAU password <span class=\"box\">\u203a<\/span><\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-17723 \" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-600x463.png\" alt=\"A Wi-Fi connectivity issue symbol.\" width=\"47\" height=\"37\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-600x463.png 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-300x231.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-1024x789.png 1024w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-768x592.png 768w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-1536x1184.png 1536w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-2048x1579.png 2048w\" sizes=\"auto, (max-width: 47px) 100vw, 47px\" \/><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/in.nau.edu\/its\/help\" target=\"_blank\" rel=\"noopener\">Get tech support<span class=\"box\">\u00a0\u203a<\/span><\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17725 aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-600x480.png\" alt=\"A computer monitor with a sparkle.\" width=\"49\" height=\"39\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-600x480.png 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-300x240.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-1024x819.png 1024w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-768x615.png 768w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-1536x1229.png 1536w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/access.service-2048x1639.png 2048w\" sizes=\"auto, (max-width: 49px) 100vw, 49px\" \/><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/in.nau.edu\/its\/services\/\" target=\"_blank\" rel=\"noopener\">Access a service <span class=\"box\">\u203a<\/span><\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h6>ITS Service Desk<\/h6>\n<h4>NAU Technology Support<\/h4>\n<p>For technology support, contact the ITS Service Desk. The Service Desk provides technology support for all members of the Lumberjack community, with extended hours during the academic year.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><a href=\"https:\/\/in.nau.edu\/its\/help\">Contact the ITS Service Desk \u203a<\/a><\/p>\n<\/div><\/div>\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h6>Information Security<\/h6>\n<h4>Be aware of phishing scams<\/h4>\n<p>When receiving emails, calls, and texts\u2014be aware of malicious entities attempting to gain access to university data. You can learn more on spotting the signs of phishing scams on our <a href=\"https:\/\/in.nau.edu\/its\/emailphishing\">Email Phishing Webpage<\/a>.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h5>Received a suspicious email?<\/h5>\n<p>You can report emails directly within Outlook, or by forwarding a suspicious email to <a href=\"mailto:phishing@nau.edu\">phishing@nau.edu<\/a>.<\/p>\n<p><a href=\"https:\/\/in.nau.edu\/its\/emailphishing\/\" target=\"_blank\" rel=\"noopener\">Learn more \u203a<\/a><\/p>\n<\/div><\/div>\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h5 style=\"margin-bottom: 30px\">Search for a product or service in our Knowledge Base<\/h5>\n<!-- shortcode-its-stc-kb-search -->\n<div class=\"its-stc-kb-search-shortcode\">\n\t<form action=\"https:\/\/servicenow.nau.edu\/sp\">\n\t\t<input type=\"hidden\" name=\"id\" value=\"search\">\n\t\t<input style=\"max-width:500px;\" class=\"form-control form-control-lg center-block\" type=\"text\" name=\"q\" placeholder=\"Search our Knowledgebase...\">\n\t<\/form>\n<\/div>\n<div style=\"margin-bottom: 45px\"><\/div>\n<\/div><\/div>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h5>View services by affiliation<\/h5>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/its\/students\" target=\"_blank\" rel=\"noopener\">IT Services for Students \u203a<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/faculty\" target=\"_blank\" rel=\"noopener\">IT Services for Faculty \u203a<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/staff\" target=\"_blank\" rel=\"noopener\">IT Services for Staff \u203a<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h4>More ways to interact<\/h4>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-30px not-in-view\">\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h5>ServiceNow Service Portal<\/h5>\n<p>You can submit a support request, or &#8220;ticket&#8221; online through our ServiceNow service portal, as well as report outages, purchase a computer or endpoint device, and more.<\/p>\n<p><a href=\"https:\/\/servicenow.nau.edu\/sp\/\" target=\"_blank\" rel=\"noopener\">ITS Service Portal \u203a<\/a><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-30px not-in-view\">\n<h5>LOUIE Chatbot<\/h5>\n<p>Use our on-screen chatbot for real-time assistance with NAU technologies and services. You can interact with the chatbot on this page, or on any other ITS page. For more information about the LOUIE Chatbot, <a href=\"https:\/\/in.nau.edu\/its\/louie-chatbot\" target=\"_blank\" rel=\"noopener\">visit our Chatbot Webpage<\/a>.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-30px not-in-view\">\n<h5>Student Technology Center (STC)<\/h5>\n<p>A branch of the ITS Service Desk, the Student Technology Center is an in-person service point located on the first floor of Cline Library and is available for the NAU community to get in-person technology support.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>NAU Information Technology Services ask-its@nau.edu\u00a0 \u2022 \u00a0(928) 523-3335 NAU Information Technology Services (NAU ITS) is the university&#8217;s official technology department. ITS provides technology services, products, and support for the Lumberjack community.<\/p>\n","protected":false},"author":1,"featured_media":21662,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"my-templates\/home-page.php","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-2477","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/2477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=2477"}],"version-history":[{"count":107,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/2477\/revisions"}],"predecessor-version":[{"id":22987,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/2477\/revisions\/22987"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/21662"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=2477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}