NAU Information Technology Services (NAU ITS) is the university’s official technology department. ITS provides technology services, products, and support for the Lumberjack community.<\/p>\n
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NAU Password Reset \u203a<\/span><\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n\n\n Technology Support\u00a0\u203a<\/span><\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n\n\n Browse Services \u203a<\/span><\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n ITS Service Desk<\/p>\n For technology support, contact the ITS Service Desk. The Service Desk provides technology support for all members of the Lumberjack community, with extended hours during the academic year.<\/p>\n Contact the ITS Service Desk \u203a<\/a><\/p>\n<\/div><\/div>\n View all news and updates \u203a<\/a><\/p>\n 2026 – 2027 \u2022 Notice<\/span><\/p>\n Over the course of 2026 and 2027, NAU will be retiring Google Workspace services at the university and migrating student email and file storage to Microsoft 365.<\/p>\n View the news release \u203a<\/a><\/p>\n Visit the project webpage \u203a<\/a><\/p>\n<\/div><\/div>\n August 17, 2026 \u2022 News Release<\/span><\/p>\n Information about the upcoming retirement of Google Workspace and the transition to Microsoft 365 in 2026 and 2027.<\/p>\n View the news release \u203a<\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n\n\n August 13, 2026 \u2022 Story<\/span><\/p>\n We\u2019re working to better understand and optimize how our users experience media on our networks.<\/p>\n Read the story \u203a<\/a><\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n Learn more about information security at NAU \u203a<\/a><\/p>\n When receiving emails, calls, and texts\u2014be aware of malicious entities attempting to gain access to university data. You can learn more on spotting the signs of phishing scams on our Email Phishing Webpage<\/a>.<\/p>\n Received a suspicious email?<\/strong><\/span><\/p>\n You can report emails directly within Outlook, or by forwarding a suspicious email to phishing@nau.edu<\/a>.<\/p>\n Learn more \u203a<\/a><\/p>\n All NAU employees and affiliated partners with access to sensitive information are required to take the Information Security Awareness training to learn how to protect university and student data.<\/p>\n Learn more \u203a<\/a><\/p>\n<\/div><\/div>\n ServiceNow Service Portal<\/strong><\/p>\n You can submit a support request, or “ticket” online through our ServiceNow service portal, as well as report outages, purchase a computer or endpoint device, and more.<\/p>\n ITS Service Portal \u203a<\/a><\/p>\n Student Technology Center (STC)<\/strong><\/p>\n The Student Technology Center is an in-person service point located on the first floor of Cline Library and is available for NAU students to receive in-person technology support.<\/p>\n![\"A](\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/12\/wifi.out_-600x463.png\")
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<\/p>\nNAU Technology Support<\/h5>\n
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\nRecent News and Updates<\/h4>\n
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<\/p>\nNAU to retire Google Workspace for Education by Fall 2027<\/h5>\n
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<\/p>\nWhat to know about the retirement of Google at NAU<\/h5>\n
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<\/p>\nHow ITS is testing the gaming experience on the NAU Networks<\/h5>\n
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\nInformation Security<\/h4>\n
\nBe aware of phishing scams<\/h5>\n
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\nInformation Security Awareness Training<\/h5>\n
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\nMore ways to interact<\/h4>\n
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