{"id":24155,"date":"2026-10-27T19:53:59","date_gmt":"2026-10-27T19:53:59","guid":{"rendered":"https:\/\/in.nau.edu\/its\/?page_id=24155"},"modified":"2026-11-06T18:50:02","modified_gmt":"2026-11-06T18:50:02","slug":"alumni-former-students","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/google-migration\/alumni-former-students\/","title":{"rendered":"Resources for Alumni and Former Students"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-23187 aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2026\/04\/google-ms-logos-600x299.png\" alt=\"\" width=\"379\" height=\"189\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2026\/04\/google-ms-logos-600x299.png 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2026\/04\/google-ms-logos-300x149.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2026\/04\/google-ms-logos-1024x510.png 1024w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2026\/04\/google-ms-logos-768x382.png 768w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2026\/04\/google-ms-logos-1536x765.png 1536w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2026\/04\/google-ms-logos.png 1685w\" sizes=\"auto, (max-width: 379px) 100vw, 379px\" \/><\/p>\n<h3 style=\"text-align: center\">Google Migration Resources for Alumni and Former Students<\/h3>\n<p style=\"text-align: center;font-size: 1.5rem\"><span style=\"color: #808080\">During the spring of 2026, NAU announced plans to retire the Google Workspace platform for university use. In the fall of 2026, NAU retired over 200,000 legacy Google Accounts belonging to Alumni and former NAU students. This page archives information related to the change.<\/span><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-60px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h4 id=\"news\"><i class=\"fa-regular fa-newspaper\"><\/i> Announcements<\/h4>\n<hr \/>\n<p><span style=\"color: #003366\"><strong>June 2026<\/strong><\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/its\/newsroom\/inactive-former-student-google-account-closure\/\" target=\"_blank\" rel=\"noopener\">Inactive former student Google Accounts to close in August of 2026 \u203a<\/a><\/li>\n<\/ul>\n<p><span style=\"color: #003366\"><strong>May 2026<\/strong><\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/its\/newsroom\/changes-to-google-at-nau\/\" target=\"_blank\" rel=\"noopener\">Changes to Google at NAU \u203a<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-30px not-in-view\">\n<h3>Frequently Asked Questions<\/h3>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"When were alumni or former students\u2019 Google Accounts deleted?_0\" id=\"shortcode-accordion-1-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-1-panel\">\n            When were alumni or former students\u2019 Google Accounts deleted?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-1-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-1-trigger\" inert>\n        <html><body>\n<p>Accounts for individuals who are not currently active (enrolled) students or employees <strong>were closed on August 4, 2026.\u00a0<\/strong> This includes most alumni and former students.\u00a0 After August 4, 2026, access to Gmail, Drive, Photos, and other Google services was discontinued.<\/p>\n<p>Several alumni may still possess an NAU Google Account due to a variety of criteria, and retirement will begin in the coming months. If you fall into this category, keep an eye on your NAU and alternate email inboxes for more information and exact timelines for your account\u2019s retirement.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Why did I lose my alumni email account this fall when others can keep theirs until August 2027?_0\" id=\"shortcode-accordion-2-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-2-panel\">\n            Why did I lose my alumni email account this fall when others can keep theirs until August 2027?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-2-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-2-trigger\" inert>\n        <html><body>\n<p>We understand that different timelines in retirement may be confusing, especially if you know other alumni who still have access to their NAU email. NAU students retain access to their <strong>email account for one year after they were last an active student.<\/strong> Because students leave NAU at different times, alumni email access does not end on the same date for everyone.<\/p>\n<p>If your one-year period had already ended, your Google email account was included in the accounts retired this fall. More recent students and graduates may continue to have email access until their individual one-year period ends, which for some may extend into August 2027. We recognize that losing an email address you may have used for years can be difficult. The difference in timing is not because some alumni are receiving additional access. It is based on when each person was last an active NAU student and the one year of email access provided afterward.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What happens to my Google Site when my account is retired?_0\" id=\"shortcode-accordion-3-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-3-panel\">\n            What happens to my Google Site when my account is retired?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-3-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-3-trigger\" inert>\n        <html><body>\n<p>When your NAU Google account is retired, any Google Sites that you own will be deleted along with the rest of the data stored in your account.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Can I set up a forward for my NAU Gmail email address to forward to another email address?_0\" id=\"shortcode-accordion-4-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-4-panel\">\n            Can I set up a forward for my NAU Gmail email address to forward to another email address?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-4-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-4-trigger\" inert>\n        <html><body>\n<p>Yes, we\u2019ve created an email forwarding tool that allows users to forward all incoming messages to their NAU Gmail address to a personal email account once their Google account is deactivated.<\/p>\n<p>To enroll in email forwarding for your NAU Google Account, log in to <a href=\"https:\/\/id.nau.edu\/\" target=\"_blank\" rel=\"noopener\">id.nau.edu<\/a> and navigate to the \u2018Email Management\u2019 tab. From here, you\u2019ll be able to enter the personal email address you\u2019d like messages sent to your NAU Gmail account forwarded to.<\/p>\n<p>It\u2019s important to note that this forwarding feature will be receive\u2011only, so you will not be able to send messages from your NAU address once it is deactivated, and your Google account and storage will still be removed as planned.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What if I\u2019m unable to log into my NAU account?_0\" id=\"shortcode-accordion-5-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-5-panel\">\n            What if I\u2019m unable to log into my NAU account?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-5-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-5-trigger\" inert>\n        <html><body>\n<p>If you\u2019re unable to log into your NAU Google Account, <a href=\"https:\/\/in.nau.edu\/its\/help\" target=\"_blank\" rel=\"noopener\">contact the ITS Service Desk for assistance.<\/a> As part of our security measures, you may be asked to verify your identity.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What happens to my Google Shared Drive when my account is retired?_0\" id=\"shortcode-accordion-6-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-6-panel\">\n            What happens to my Google Shared Drive when my account is retired?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-6-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-6-trigger\" inert>\n        <html><body>\n<p>If you have a Google Shared Drive associated with your retired NAU Google account, that Shared Drive is deleted along with your account. You\u2019ll no longer be able to access the Drive or its contents.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"How do I create a personal Gmail account?_0\" id=\"shortcode-accordion-7-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-7-panel\">\n            How do I create a personal Gmail account?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-7-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-7-trigger\" inert>\n        <html><body>\n<p style=\"font-weight: 400;\">To create a personal Gmail account, sign up for a new Google account (a personal @gmail.com address), then set a password and add a recovery phone number or email.<\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What\u2019s the difference between a personal Gmail account and an NAU Gmail account?_0\" id=\"shortcode-accordion-8-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-8-panel\">\n            What\u2019s the difference between a personal Gmail account and an NAU Gmail account?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-8-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-8-trigger\" inert>\n        <html><body>\n<p style=\"font-weight: 400;\">Key differences between a personal Gmail account and your NAU Google account include:<\/p>\n<ul>\n<li><strong>Management:<\/strong> Your NAU account is managed by NAU; a personal Gmail account is managed by you.<\/li>\n<li><strong>Access after you leave:<\/strong> Personal Gmail accounts are not tied to your student status.<\/li>\n<li><strong>Personal Gmail:<\/strong> Google may require you to purchase additional storage for large amounts of data.<\/li>\n<li><strong>Support:<\/strong> Until Google is phased out completely, NAU ITS supports NAU Google accounts; Google supports personal Gmail accounts.<\/li>\n<\/ul>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"What should I do if my account is set to be deleted?_0\" id=\"shortcode-accordion-9-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-9-panel\">\n            What should I do if my account is set to be deleted?\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-9-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-9-trigger\" inert>\n        <html><body>\n<p><span data-teams=\"true\">If you have 15 GB of data or less, we recommend using <a href=\"https:\/\/takeout.google.com\/transfer\" target=\"_blank\" rel=\"noopener\">Google Takeout Transfer<\/a> to move your email and files directly to another Gmail account. This is often the simplest option because your data is transferred automatically without needing to download and re-upload it.<\/span><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><span data-teams=\"true\">If you have more than 15 GB of data, or if you want to save a copy of your data locally, you can use <a href=\"https:\/\/takeout.google.com\">Google Takeout<\/a> to download your content before your account is retired.<\/span><\/p>\n<\/body><\/html>\n    <\/div>\n<\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-60px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h4 id=\"section-5\"><i class=\"fa-solid fa-headset\"><\/i>\u00a0 Support and updates<\/h4>\n<hr \/>\n<p>For questions and concerns related to this project, you can get in touch with the Google Migration project team by emailing <a href=\"mailto:GoogleMigration@nau.edu\">GoogleMigration@nau.edu<\/a>, and we&#8217;ll respond to your query.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<hr \/>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p style=\"margin-bottom: 0px\"><span style=\"color: #003366\"><strong>General Technology Support<\/strong><\/span><\/p>\n<p><a href=\"mailto:ask-its@nau.edu\">ask-its@nau.edu<\/a><\/p>\n<p><a style=\"margin-bottom: 0px !important\" href=\"tel:9285233335\">(928) 523-3335<\/a><\/p>\n<p><a style=\"margin-bottom: 0px !important\" href=\"https:\/\/servicenow.nau.edu\/sp?id=create_incident&amp;sys_id=0e9c5c270fa0c30053dbeee692050e33\">Submit a ticket online \u203a<\/a><\/p>\n<p><a style=\"margin-bottom: 0px !important\" href=\"https:\/\/in.nau.edu\/its\/help\">View our hours \u203a<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Google Migration Resources for Alumni and Former Students During the spring of 2026, NAU announced plans to retire the Google Workspace platform for university use. In the fall of 2026, NAU retired over 200,000 legacy Google Accounts belonging to Alumni and former NAU students. This page archives information related to the change. Frequently Asked Questions<\/p>\n","protected":false},"author":608,"featured_media":0,"parent":23179,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":"","footnotes":""},"class_list":["post-24155","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/24155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/608"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=24155"}],"version-history":[{"count":14,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/24155\/revisions"}],"predecessor-version":[{"id":24255,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/24155\/revisions\/24255"}],"up":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/23179"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=24155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}