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<\/h2>\nITS is working alongside campus partners to migrate university business processes, automations, and document management out of OnBase and into ServiceNow. For more information on this change, read our full news release.<\/a><\/span><\/p>\n October 2026<\/strong><\/span><\/p>\n To migrate the business processes, workflows, forms, and document management out of OnBase, we’re reconstructing these items and their full functionality in ServiceNow.<\/p>\n Meet with process owners<\/strong><\/span><\/p>\n Members from the project team and ITS’ development teams will meet with process owners across campus to gather information about content housed in OnBase, and what each area requires for their technical and administrative needs.<\/p>\n Develop content in ServiceNow<\/strong><\/span><\/p>\n Developers will begin to build out new processes, workflows, and forms in ServiceNow with attention to the needs of each process owner.<\/p>\n Approve and publish content<\/strong><\/span><\/p>\n Once completed, the content will be tested and validated for approval or iteration by process owners. Once approved, it will be published live in ServiceNow.<\/p>\n New DMS system selected and licensed<\/strong><\/span><\/p>\n In order to accommodate technical features required by many of our university business processes, we’ll be licensing a new document management system, or DMS. A document management system allows for autonomous and bulk document editing, storage, and access permissions at scale.<\/p>\n System configuration and validation<\/strong><\/span><\/p>\n Once licensed, we’ll begin the process of configuring the new system to integrate into NAU’s environment. This means ensuring the proper technical and security capabilities are configured before we begin rolling the new system into production.<\/p>\n DMS-reliant processes migrated<\/strong><\/span><\/p>\n Once the new DMS is configured, we’ll then be able to complete migrations of business processes that require features provided by a document management sytem. This will allow us to complete the entirety of migrations out of OnBase and formally retire the legacy system.<\/p>\n<\/div><\/div>\n Last updated: October 1, 2026 at 4:47 PM MST<\/span><\/p>\n <\/p>\n Total processes retired in OnBase<\/strong><\/span> Processes moving to ServiceNow CSM<\/strong><\/span> Processes requiring new DMS configuration<\/strong><\/span> Have a question not listed below? Reach out to OnBaseRetirement@nau.edu<\/a>, and one of our team members will respond to your message.<\/span><\/p>\n\n
\n\nAnnouncements<\/h4>\n
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\n\nHow this migration works<\/h4>\n
\nPhase 1<\/h6>\n
Process migrations<\/h5>\n
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\nPhase 2<\/h6>\n
Document management system<\/h5>\n
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\nResources<\/h4>\n
\n\nMigration status<\/h4>\n
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\nThe number of processes successfully retired from the OnBase platform, meaning that form submissions and automations are no longer accepted or processed. This number encompasses any migration mediums, including processes that have moved to ServiceNow, an alternative platform, or have been retired from university use altogether if no longer needed.<\/p>\n
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\nThe number of processes that have been evaluated as candidates to move into ServiceNow\u2019s CSM module. Development and migrations on these processes are ongoing and span several unique cases and requirements.<\/p>\n
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\nThese workflows are contingent upon the licensing and configuration of a new document management system, and are unable to be migrated until then.<\/p>\n<\/div><\/div>\n
\nFrequently asked questions<\/span><\/h5>\n
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