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This webpage will be regularly updated with resources, frequently asked questions, and other information related to the ongoing migration away from Google Workspace for education.<\/span><\/p>\n During the course of 2026 and 2027, NAU will be migrating student email and file storage from the Google Workspace for Education platform into the Microsoft 365 suite. For more information about why this change is occurring, you can read our full news release online.<\/a><\/p>\n Frequently asked questions<\/strong><\/span><\/p>\n Have a question not listed below? Reach out to GoogleMigration@nau.edu<\/a>\u00a0and one of our support staff will respond to your query.<\/span><\/p>\n\n We’ll be letting you know your specific migration timeline when additional planning details and resources are finalized. Our current goal is to migrate all student accounts from Google Workspace to Microsoft 365 by the beginning of the Fall 2027 semester. You’ll receive multiple notices before your account is migrated, with additional information and resources for your migration.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Yes. Once migrated into Microsoft 365, all emails in your NAU Gmail inbox will be transferred into your Microsoft Outlook inbox.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Your Google Drive files will be transferred from Google Drive into Microsoft OneDrive. However, only your individual files that you own will be migrated. This means that files and folders shared with you but owned by somebody else (including Drive shortcuts) will not be migrated. We recommend reviewing your files and sharing permissions once your migration is complete.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n During the migration, Google Docs, Sheets, and Slides are typically converted into Microsoft Word, Excel, and PowerPoint files. Some formatting and features may not transfer exactly 1:1, and items such as Google Docs comments or version history may not transfer. Contact us<\/a> if you’re curious about a specific feature or file type.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Some proprietary Google features and items may not transfer fully, including;<\/p>\n We encourage users to review personal content stored across Google platforms on their NAU account and plan accordingly.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n For accounts created using your NAU Gmail Account, you’ll need to change your login email for third-party services to a personal email address in order to prevent access loss.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n Frequently asked questions<\/strong><\/span><\/p>\n Have a question not listed below? Reach out to GoogleMigration@nau.edu<\/a>,\u00a0and one of our support staff will respond to your query.<\/span><\/p>\n\n No. The automatic migration outlined on this page is for student Google accounts only. For faculty and staff, NAU Gmail and Google Drive data are not automatically migrated by default<\/strong>. Faculty and staff can request their content to be migrated by contacting the ITS Service Desk.<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n We recommend that you update the email on third-party services for any accounts created with an NAU Gmail address to a personal email address to prevent access loss.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Similar to individual content, departmental Google Shared Drives are not automatically migrated by default. Departments may request migration of Shared Drive data to Microsoft SharePoint with the following conditions:<\/p>\n Microsoft 365 provides several tools that can be used to collaborate with students, including;<\/p>\n Google Forms and form responses are not automatically migrated. Departments should plan to rebuild active forms in Microsoft Forms for simple use cases, or in Qualtrics for more complex surveys or university research and official data collection. We recommend exporting any Google Form responses that you need to retain, and the ITS Service Desk is available for assistance in planning your transition to an alternative platform.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n Frequently asked questions<\/strong><\/span><\/p>\n Have a question not listed below? Reach out to GoogleMigration@nau.edu<\/a>\u00a0and one of our support staff will respond to your query.<\/span><\/p>\n\n Yes, we’ve created an email forwarding tool that allows users to forward all incoming messages to their NAU Gmail address to a personal email account once their Google account is deactivated.<\/p>\n To enroll in email forwarding for your NAU Google Account, log in to id.nau.edu<\/a> and navigate to the ‘Email Management’ tab. From here, you’ll be able to enter the personal email address you’d like messages sent to your NAU Gmail account forwarded to.<\/p>\n It’s important to note that this forwarding feature will be receive‑only, so you will not be able to send messages from your NAU address once it is deactivated, and your Google account and storage will still be removed as planned.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n If you’re unable to log into your NAU Google Account, contact the ITS Service Desk for assistance.<\/a> As part of our security measures, you may be asked to verify your identity.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n We recommend that you change your email in third-party services for any accounts created with an NAU Gmail address to a personal email address in order to prevent access loss.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n After these changes go into effect, your NAU student email in Microsoft 365<\/strong> will be retained for one year after graduation.<\/strong> After one year, your email access will be removed, and any data on your account will be deleted.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Accounts for individuals who are not currently active (enrolled) students or employees will be closed on August 4, 2026. <\/strong> This also includes most alumni and former students. After August 4, 2026, access to Gmail, Drive, Photos, and other Google services will be discontinued.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Before leaving NAU, you should;<\/p>\n Resources for preparing backups and migrating data prior to Google Account deletion.<\/p>\n Frequently asked questions<\/strong><\/span><\/p>\n Have a question not listed below? Reach out to GoogleMigration@nau.edu<\/a> and one of our support staff will respond to your query.<\/span><\/p>\n Yes. If you have 15 GB of data or less, we recommend using Google Takeout Transfer<\/a> to move your email and files directly to another Gmail account. This is often the simplest option because your data is transferred automatically without needing to download and re-upload it.<\/p>\n If you have more than 15 GB of data, or if you want to save a copy of your data locally, you can use Google Takeout<\/a> to download your content before your account is retired.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Yes, we’ve created an email forwarding tool that allows users to forward all incoming messages to their NAU Gmail address to a personal email account once their Google account is deactivated.<\/p>\n To enroll in email forwarding for your NAU Google Account, log in to id.nau.edu<\/a> and navigate to the ‘Email Management’ tab. From here, you’ll be able to enter the personal email address you’d like messages sent to your NAU Gmail account forwarded to.<\/p>\n It’s important to note that this forwarding feature will be receive‑only, so you will not be able to send messages from your NAU address once it is deactivated, and your Google account and storage will still be removed as planned.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n You can use Google’s tool, Google Takeout<\/a>, which allows you to export your email, Drive files, photos, and more. We recommend downloading personal or high-value content before your migration date. Google Takeout also has a feature to transfer data up to 25 GB from your NAU Google Account to a personal account.<\/p>\n Open Google Takeout ›<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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\n\nJump to a section<\/h5>\n
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\n<\/i>\u00a0 Resources for Students<\/h3>\n
\n\n \n \n When will my NAU student email migrate to Microsoft 365? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n Will my current emails in my Gmail inbox transfer over? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n Will my files in Google Drive be moved to Microsoft 365? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n What will happen to my file types once transferred? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n Will any data or files in Google not transfer over? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n \n \n What about the accounts I created using my NAU Gmail address? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n<\/i>\u00a0 Resources for Faculty and Staff<\/h3>\n
\n\n \n \n Will NAU Gmail and Google Drive data be automatically migrated for faculty and staff? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n What about accounts I created using my NAU Gmail address? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n What will happen to departmental Google Shared Drives? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n \n \n How can I collaborate with my students in Microsoft 365? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n \n \n What about the Google Forms used by my department? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n<\/i>\u00a0 Resources for graduates, alumni, and recent students<\/h3>\n
\n\n \n \n Can I set up a forward for my NAU Gmail email address to forward to another email address? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n What if I\u2019m unable to log into my NAU account? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n What about the accounts I created using my NAU Gmail address? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n How long will I keep my NAU student email after graduation? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n When will alumni Google accounts for former students and graduates be deleted? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n What should former students, graduating students, and alumni do now? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n<\/i>\u00a0 Preparing data and personal backups before deletion<\/h3>\n
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\n\n\n \n \n Can I transfer my data to another email account? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n\n \n \n Can I set up a forward for my NAU Gmail email address to forward to another email address? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n How do I download my data from Google Drive, Gmail, etc? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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