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<\/h4>\nInformation and resources for ITS’ indexing of Service Offerings.<\/span><\/p>\n We’re currently working to build out a redesigned and optimized service catalog, one that better represents the service offerings and products that ITS and NAU offer, as well as linking together request forms, Knowledge Base articles, and other relevant resources in one place.<\/p>\n These changes will also assist in connecting the necessary indexing in the backend of ServiceNow for internal use and reference.<\/p>\n We’ll be building, designing, and publishing your service offering for you. To do this, we’ll need the relevant information about your service from you, who knows the service offering better than anyone.<\/p>\n We’ll be gathering the information from you and\/or your team in a variety of ways. We may schedule meetings to run through a questionnaire to gather the basics, and we may also have you fill out a Qualtrics survey with questions about your service offering. We’ll be doing most of the heavy lifting, all you need to do is show up and answer questions about your service offering.<\/p>\n<\/div><\/div>\n Below is how a user will view your service offering once live. You can visualize how information and resources will be linked together in one place, so a user won’t need to search and dig around to find what they’re looking for.<\/span><\/p>\n Download this wireframe as a PDF \u203a<\/a><\/p>\n You can visualize how the service offering name, short description, and logo or icon populate globally in the service catalog.<\/span><\/p>\n Download this wireframe as a PDF \u203a<\/a><\/p>\n As always, if you have a question related to the service catalog or ITSM, you can always reach out to us for more information. Questions and concerns can be sent to Celisa.Manly@nau.edu<\/a>.<\/p>\n Having an intuitive service catalog brings multiple benefits to our community, including:<\/p>\n A service offering is an entry or description of one or more services that is designed to address the needs of a university group (students, faculty, staff, affiliates, etc.). A service offering may include goods, access to resources, and consultative (professional) services.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Items like tasks, projects, services that aren’t offered publicly as professional services, and non-approved products are NOT service offerings that we’ll be listing in the updated service catalog. For example;<\/p>\n Learning management<\/strong><\/span> – this is a broad service, which wouldn’t be listed itself as a service offering.<\/p>\n Canvas, BBLearn, OpenLMS, Moodle<\/strong><\/span> – products like these are the actual service offering, and is what will be listed in the service catalog.<\/p>\n Vendor inquiries<\/span><\/strong> – this is a task, not a product or service offering, and won’t be listed in the catalog.<\/p>\n Brave Browser<\/strong><\/span> – This is a commercially available product, but not one approved and licensed for use at NAU, so it won’t be listed in the catalog.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n Since the information in the Service Catalog will be publicly visible and available, it needs to be accurate and comprehensive enough for end-users to find what they are looking for and make informed decisions. Additionally, the metadata in the Service Offering Record is shared with other ServiceNow modules and tables for internal use.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n\nNAU’s Service Catalog is being rebuilt in 2025<\/h5>\n
\nWhat we’ll need from you<\/h5>\n
\nHow a published service offering will appear to the public<\/h5>\n
\n![\"\"](\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2025\/05\/service-offering-wireframe-600x507.png\")
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\nHow a service offering will appear as a thumbnail in the catalog<\/h5>\n
\n![\"\"](\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2025\/05\/service-offering-thumbnail-600x600.png\")
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\n\nQuestions you may have<\/h5>\n
\n\n\n \n \n What\u2019s the purpose of a service catalog? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n \n \n What is a service offering? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n\n \n \n What is NOT a service offering? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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\n\n \n \n What is the importance of providing accurate and detailed service offering information in the catalog? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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