{"id":1998,"date":"2018-09-18T00:36:07","date_gmt":"2018-09-18T00:36:07","guid":{"rendered":"https:\/\/in.nau.edu\/its\/servicenow\/"},"modified":"2023-11-27T09:59:43","modified_gmt":"2023-11-27T16:59:43","slug":"servicenow","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/servicenow\/","title":{"rendered":"Service Now"},"content":{"rendered":"<h2><span id=\"ctl00_ctl00__main__main_lblHead\">Service Now<\/span><\/h2>\n<p><b>Available To:<\/b> Faculty, Staff, Students<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p>&nbsp;<\/p>\n<div class=\"eplus-bg-color-row bg-color-dark-blue\"><div class=\"eplus-bg-color-row-content\">\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<hr role=\"separator\" class=\"hr--transparent hr--transparent-60px not-in-view\">\n<p style=\"text-align: center;\"><a class=\"shortcode-button\" href=\"https:\/\/servicenow.nau.edu\/sp\" target=\"_blank\" rel=\"noopener noreferrer\">Launch Service Now<\/a><\/p>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<p>Service Now is NAU&#8217;s service request system. Use <strong><a title=\"\" href=\"https:\/\/servicenow.nau.edu\/sp\">Service Now<\/a><\/strong> to request services, report problems, and contact Information Technology Services with requests for new applications and support.<\/p>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div id=\"ctl00_ctl00__main__main_ContentBlock1\">\n<p><span style=\"color: #808080;\"><em>If you experience difficulty accessing or navigating Service Now, please contact the ITS Service Desk at (928) 523-3335, or the Student Technology Center at (928) 523-9294.<\/em><\/span><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h3>Search ITS&#8217; Knowledge Base<\/h3>\n<p><em>ITS has an entire database of troubleshooting, support, resources, and more. Search what you&#8217;re looking for in the field below.<\/em><\/p>\n<!-- shortcode-its-stc-kb-search -->\n<div class=\"its-stc-kb-search-shortcode\">\n\t<form action=\"https:\/\/servicenow.nau.edu\/sp\">\n\t\t<input type=\"hidden\" name=\"id\" value=\"search\">\n\t\t<input style=\"max-width:500px;\" class=\"form-control form-control-lg center-block\" type=\"text\" name=\"q\" placeholder=\"Search our Knowledgebase...\">\n\t<\/form>\n<\/div>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\">\n<!-- shortcode-contact -->\n<div class=\"shortcode-contact\">\n    <div class=\"contact-header\">\n        <h3>Contact ITS<\/h3>\n    <\/div>\n    <div class=\"contact-body\">\n                <a href=\"mailto:ask-its@nau.edu\" aria-label=\"Contact ITS: Email Address\" title=\"Email Address\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Email:<\/span>\n            <\/div>\n            <div class=\"contact-email\">ask-its&#8203;@nau.edu<\/div>\n        <\/a>\n                        <a href=\"tel:(928) 523-3335\" aria-label=\"Contact ITS: Telephone Number\" title=\"Telephone Number\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Call:<\/span>\n            <\/div>\n            <div class=\"contact-phone\">(928) 523-3335<\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-dark-blue\"><div class=\"eplus-bg-color-row-content\">\n<h3>Know the rules<\/h3>\n<p>All NAU employees and students should read and be familiar with the\u00a0<strong><a href=\"https:\/\/nau.edu\/university-policy-library\/appropriate-use-of-information-technology-resources\/\">Appropriate Use of IT Resources<\/a><\/strong>\u00a0policy.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><strong><a href=\"https:\/\/nau.edu\/university-policy-library\/information-technology\/\">Information Technology Policy Manual<\/a><\/strong><\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-nau-yellow\"><div class=\"eplus-bg-color-row-content\">\n<h4><strong>Wi-Fi Map in Arizona<\/strong><\/h4>\n<p><a href=\"https:\/\/www.google.com\/maps\/d\/u\/0\/viewer?ll=34.08899753072786%2C-111.3971859&amp;z=7&amp;mid=1SGruUB2pUzitjv-NroY4pFh-NR0Gm8-1\">Interactive Map<\/a> for access to free Wi-Fi hotspots throughout the state.<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-30px not-in-view\">\n<p><a href=\"https:\/\/www.google.com\/maps\/d\/u\/0\/viewer?ll=34.08899753072786%2C-111.3971859&amp;z=7&amp;mid=1SGruUB2pUzitjv-NroY4pFh-NR0Gm8-1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-11409 size-uncropped-small\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2021\/09\/Screen-Shot-2021-09-08-at-3.23.24-PM-300x112.png\" alt=\"\" width=\"300\" height=\"112\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2021\/09\/Screen-Shot-2021-09-08-at-3.23.24-PM-300x112.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2021\/09\/Screen-Shot-2021-09-08-at-3.23.24-PM.png 336w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<\/div><\/div>\n<div id=\"ctl00_ctl00__main__main_ContentBlock1\">\n<\/div>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service Now Available To: Faculty, Staff, Students &nbsp; If you experience difficulty accessing or navigating Service Now, please contact the ITS Service Desk at (928) 523-3335, or the Student Technology Center at (928) 523-9294. Search ITS&#8217; Knowledge Base ITS has an entire database of troubleshooting, support, resources, and more. Search what you&#8217;re looking for in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14663,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-1998","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/1998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=1998"}],"version-history":[{"count":24,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/1998\/revisions"}],"predecessor-version":[{"id":17430,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/1998\/revisions\/17430"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/14663"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=1998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}