{"id":1675,"date":"2018-09-18T00:11:01","date_gmt":"2018-09-18T00:11:01","guid":{"rendered":"https:\/\/in.nau.edu\/its\/two-step-verification\/"},"modified":"2026-01-27T16:54:41","modified_gmt":"2026-01-27T16:54:41","slug":"two-step-verification","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/two-step-verification\/","title":{"rendered":"Two-Step Verification"},"content":{"rendered":"<div>\n<div data-tid=\"messageBodyContainer\">\n<div data-tid=\"messageBodyContent\">\n<h3 style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22281 \" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2025\/10\/lock-circle-600x598.png\" alt=\"\" width=\"149\" height=\"149\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2025\/10\/lock-circle-600x598.png 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2025\/10\/lock-circle-300x300.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2025\/10\/lock-circle-150x150.png 150w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2025\/10\/lock-circle.png 676w\" sizes=\"auto, (max-width: 149px) 100vw, 149px\" \/><\/h3>\n<h3 style=\"text-align: center\">Two-Step Verification at NAU<\/h3>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<p>Two-Step Verification is an extra layer of security to help protect your NAU account from unauthorized access. When logging in to any of NAU\u2019s supported systems with your user ID and password, you&#8217;ll be asked for a secondary confirmation. This secondary form of authentication could be a push notification automatically sent to your phone, a code displayed on a physical fob device or mobile app, a securely-stored backup code, or a bypass code generated by our ITS Service Desk.<\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<\/div>\n<\/div>\n<\/div>\n<h5>Frequently Asked Questions<\/h5>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Why do we need Two-Step Verification?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Why do we need Two-Step Verification? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><strong>Two-Step Verification<\/strong> helps improve the security of NAU&rsquo;s most important data by providing an additional layer of authentication to payroll, student and financial data, and other critical information at the university. By having a secondary form of authentication, you can protect your account from unauthorized access if your password is ever compromised. Attackers attempt to get your password in many ways including guessing, phishing, and smishing attacks. They also look for reused passwords from other sites that may have been exposed in a security event. By having <strong>Two-Step Verification<\/strong> enabled for your account, if your password is ever exposed, access to your account and NAU data will be prevented.<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Need help with Two-Step Verification?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Need help with Two-Step Verification? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>View our <a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013321\">Two-Step Verification article<\/a>.<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Where can I request a FOB?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Where can I request a FOB? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>View our <a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0016021\">Two-Step Verification article<\/a> for more details.<\/p>\n<ul>\n<li>Fobs are perfect for those who:\n<ul>\n<li>May not have access to a mobile phone<\/li>\n<li>Looking for an alternative authentication method<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"What Services Require Two-Step Verification?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>What Services Require Two-Step Verification? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/jackscard\/digital-jackscard\">Digital JacksCard<\/a> &ndash; Required<\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/remote-services\/\">NAU VPN<\/a> &ndash; Required<\/li>\n<li><a href=\"http:\/\/louie.nau.edu\">CAS<\/a> &ndash; Required<\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/email-calendar\/\">Email<\/a> &ndash; Required<\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/available-software\/\">apps.nau.edu<\/a> &ndash; Required<\/li>\n<li><a href=\"http:\/\/office.com\">Microsoft 365<\/a> &ndash; Required<\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Tips for Success_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Tips for Success <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li class=\"newHEAD1\"><strong>Remember Me:<\/strong> When connected to the NAU networks, you can use the &lsquo;Remember Me&rsquo; toggle to bypass Two-Step Verification each time you log in to NAU services for the duration of the &lsquo;Remember Me&rsquo; feature.<\/li>\n<li class=\"newHEAD1\"><strong>No smartphone:<\/strong> ITS has two-step keychain fobs, a small, battery-powered device that can generate access codes for&nbsp;verification. Please visit <a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0016021\">this article<\/a> for information about how to request one.<\/li>\n<li class=\"newHEAD1\"><strong>Bypass code:<\/strong> In the event that you forget your phone or two-step fob, call the ITS Service Desk to request a bypass code. This code is valid for 24 hours and will allow you to access NAU services.<\/li>\n<li class=\"newHEAD1\"><strong>Offline access:<\/strong> The Duo mobile application is able to generate access codes even when your phone does not have access to WiFi or a data connection. This is useful for locations with poor signal or when traveling internationally.<\/li>\n<li class=\"newHEAD1\"><strong>Backup codes:<\/strong> If you have lost, damaged, or broken your phone or two-step fob, backup codes can allow you to access NAU services when needed. These one-time-use backup codes should be kept in a safe place so you have access to them when needed.<\/li>\n<\/ul>\n<p class=\"newHEAD1\"><a title=\"https:\/\/nau.edu\/Two-Step-FAQ\" href=\"https:\/\/nau.edu\/Two-Step-FAQ\" target=\"new\" rel=\"noopener noreferrer\"><strong>Find more information about Two-Step Verification online.<\/strong><\/a> For assistance, contact the ITS Service Desk at (928) 523-3335.<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Two-Step Verification at NAU Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":14793,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-1675","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/1675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=1675"}],"version-history":[{"count":101,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/1675\/revisions"}],"predecessor-version":[{"id":22835,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/1675\/revisions\/22835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/14793"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=1675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}