{"id":16388,"date":"2023-08-25T09:05:19","date_gmt":"2023-08-25T16:05:19","guid":{"rendered":"https:\/\/in.nau.edu\/its\/?page_id=16388"},"modified":"2024-12-06T10:07:06","modified_gmt":"2024-12-06T17:07:06","slug":"teamstraining","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/teamstraining\/","title":{"rendered":"Microsoft Teams Training"},"content":{"rendered":"<h1>Microsoft Teams Training<\/h1>\n<div class=\"eplus-bg-color-row bg-color-dark-blue\"><div class=\"eplus-bg-color-row-content\">\n<h2>NAU&#8217;s preferred collaboration tool<\/h2>\n<p>As a part of NAU\u2019s license with\u00a0<a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013849\">Microsoft 365<\/a>, all current students, faculty, and staff can utilize this fast-growing, multi-purpose collaboration and communication tool for free.<\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<p><a class=\"shortcode-button\" href=\"http:\/\/teams.microsoft.com\" target=\"_blank\" rel=\"noopener noreferrer\">Launch Microsoft Teams<\/a><\/p>\n\n<\/div>\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<p><a class=\"shortcode-button\" href=\"https:\/\/mediaspace.nau.edu\/channel\/Microsoft+Teams+Live+Trainings\/336843502\" target=\"_blank\" rel=\"noopener noreferrer\">View Recordings of Live Teams Trainings<\/a><\/p>\n\n<\/div>\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<p><a class=\"shortcode-button\" href=\"https:\/\/support.microsoft.com\/en-us\/office\/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Support Training<\/a><\/p>\n\n<\/div>\n<\/div>\n<h2>Training videos by topic<\/h2>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Setup_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Setup <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/09\/Teams-User-Confirmation-test-QRG.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">How to confirm you have been migrated to Teams phone calling<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-download-ios\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to download Teams on your iOS Device<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-download-android\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to download Teams on your Android Device<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-e911-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">e911 Setup<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-settings\/\" target=\"_blank\" rel=\"noopener noreferrer\">Teams Settings<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/11\/Deskphone-Ethernet-Computer-QRG.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Disconnecting Your Obsolete Desk Phone and Reconnecting Your Computer to Internet<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2024\/06\/AB001-EN1-D014-Teams-Display-Pronouns-2.pdf\" target=\"_blank\" rel=\"noopener\">How to Display Your Pronouns<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Calling on Desktop App_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Calling on Desktop App <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-finding-your-work-number\/\" target=\"_blank\" rel=\"noopener noreferrer\">Finding your work number<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-making-call-desktop-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to make a call<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-answer-call-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">Answering a call<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-making-call-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">Making a call from chat<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-call-hold-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to put a call on hold<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-adding-someone-call-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">Adding someone to a call<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-call-history-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">Review call history<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-simultaneous-ring-call-forwarding\/\" target=\"_blank\" rel=\"noopener noreferrer\">Set up simultaneous ring or call forwarding<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-contacts\/\" target=\"_blank\" rel=\"noopener noreferrer\">Contacts<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-setting-up-voicemail\/\" target=\"_blank\" rel=\"noopener noreferrer\">Setting up your Microsoft Teams voicemail<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-checking-voicemail-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">Checking your voicemail<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2024\/08\/Setting-and-Managing-Delegates.pdf\" target=\"_blank\" rel=\"noopener\">Setting and Managing Delegates<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2024\/08\/Setting-and-Managing-Delegates-Shared-Accounts.pdf\" target=\"_blank\" rel=\"noopener\">Setting and Managing Delegates on a Shared Account&nbsp;<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Calling on Mobile_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Calling on Mobile <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-adding-someone-to-call-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Adding someone to a call<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-history-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Review call history<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-checking-voicemail-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Checking your voicemail<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-making-call-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to make a call<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-answer-call-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Answering a call<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-call-chat-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Making a call from chat<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-call-hold-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to put a call on hold<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Chat_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Chat <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-new-chat-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">Starting a New Chat on Desktop<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-new-chat-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Starting a New Chat on Mobile Device<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-making-call-desktop\/\" target=\"_blank\" rel=\"noopener noreferrer\">Making a call from chat on Desktop<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-call-chat-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">Making a call from chat on Mobile Device<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Calling on Desk Phone_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Calling on Desk Phone <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<h5>Yealink MP54<\/h5>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-making-call-mp54\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to make a call<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-putting-call-hold-mp54\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to put a call on hold<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-call-history-mp54\/\" target=\"_blank\" rel=\"noopener noreferrer\">Review call history<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/its\/teams-checking-voicemail-mp54\/\" target=\"_blank\" rel=\"noopener noreferrer\">Checking your voicemail<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2023\/11\/Call-Foward-MP54-QRG.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Call Forwarding<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2024\/08\/AB001-EN1-D016-Setting-up-your-Voicemail.pdf\" target=\"_blank\" rel=\"noopener\">Setting up your voicemail<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Meetings_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Meetings <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2024\/05\/AB001-EN1-D010-Teams-Turn-On-Live-Captions.pdf\" target=\"_blank\" rel=\"noopener\">Turning on Live Captions<\/a><\/li>\n<\/ul>\n<p>More tutorials coming soon.<\/p>\n<p>The following trainings have been provided my Microsoft<\/p>\n<ul>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/join-a-teams-meeting-078e9868-f1aa-4414-8bb9-ee88e9236ee4\" target=\"_blank\" rel=\"noopener\">How to Join a Meeting<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/manage-meetings-ba44d0fd-da3c-4541-a3eb-a868f5e2b137\" target=\"_blank\" rel=\"noopener\">Manage Meetings<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/add-q-a-to-webinars-and-meetings-63633f7d-b713-4d66-9dd9-e50eeae43e5d\" target=\"_blank\" rel=\"noopener\">Adding Q&amp;A to a meeting<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/show-your-screen-during-a-meeting-90c84e5a-b6fe-4ed4-9687-5923d230d3a7\" target=\"_blank\" rel=\"noopener\">Screen Sharing in a Meeting<\/a><\/li>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/tips-for-teams-meetings-23dd847d-52a6-4325-b0dd-9d8f2b29af50\" target=\"_blank\" rel=\"noopener\">Tips for Meetings<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<p>Interested in scheduling a live <strong>Microsoft Teams Training<\/strong> for your department? Contact the Training Development and Technology Adoption team by emailing <a href=\"mailto:TDTA@nau.edu\">TDTA@nau.edu<\/a>.<\/p>\n<\/div><\/div>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\">\n<!-- shortcode-contact -->\n<div class=\"shortcode-contact\">\n    <div class=\"contact-header\">\n        <h3>Contact ITS<\/h3>\n    <\/div>\n    <div class=\"contact-body\">\n                <a href=\"mailto:ask-its@nau.edu\" aria-label=\"Contact ITS: Email Address\" title=\"Email Address\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Email:<\/span>\n            <\/div>\n            <div class=\"contact-email\">ask-its&#8203;@nau.edu<\/div>\n        <\/a>\n                        <a href=\"tel:(928) 523-3335\" aria-label=\"Contact ITS: Telephone Number\" title=\"Telephone Number\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Call:<\/span>\n            <\/div>\n            <div class=\"contact-phone\">(928) 523-3335<\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-button -->\n<div class=\"shortcode-button shortcode-button--center\">\n      <a class=\"main-button\" href=\"https:\/\/servicenow.nau.edu\/sp\" target=\"_blank\">Request ITS Support<\/a>\n  <\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-dark-blue\"><div class=\"eplus-bg-color-row-content\">\n<h4>Know the rules<\/h4>\n<p>All NAU employees and students should read and be familiar with the\u00a0<a href=\"https:\/\/nau.edu\/university-policy-library\/appropriate-use-of-information-technology-resources\/\"><strong>Appropriate Use of IT Resources<\/strong><\/a>\u00a0policy.<\/p>\n<p><strong><a href=\"https:\/\/nau.edu\/university-policy-library\/information-technology\/\">University IT policy manual<\/a><\/strong><\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h3>Quick Links<\/h3>\n<p><strong><a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0013849\">Microsoft 365<\/a><\/strong><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><strong><a href=\"https:\/\/servicenow.nau.edu\/sp?id=kb_article&amp;article=KB0016124\" target=\"_blank\" rel=\"noopener noreferrer\">Getting Started KB article<\/a><\/strong><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><strong><a href=\"https:\/\/in.nau.edu\/its\/video-conferencing-at-nau\/\">Video Conferencing at NAU<\/a><\/strong><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<\/div><\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Teams Training Training videos by topic<\/p>\n","protected":false},"author":298,"featured_media":14590,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-16388","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/16388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/298"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=16388"}],"version-history":[{"count":58,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/16388\/revisions"}],"predecessor-version":[{"id":20284,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/16388\/revisions\/20284"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/14590"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=16388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}