{"id":13669,"date":"2022-11-14T08:25:30","date_gmt":"2022-11-14T15:25:30","guid":{"rendered":"https:\/\/in.nau.edu\/its\/?page_id=13669"},"modified":"2024-04-26T09:35:55","modified_gmt":"2024-04-26T16:35:55","slug":"cia","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/its\/cia\/","title":{"rendered":"Cloud, Integrations, and Automation (CIA)"},"content":{"rendered":"<h1>Cloud, Integrations, and Automation (CIA)<\/h1>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13879 size-square-image\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2022\/12\/CIA-NAU_NEW-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2022\/12\/CIA-NAU_NEW-300x300.png 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2022\/12\/CIA-NAU_NEW-150x150.png 150w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/162\/2022\/12\/CIA-NAU_NEW.png 510w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<p>The Cloud, Integrations, and Automation team provides premier support for the university community with a focus on cloud computing, endpoint management, software distribution, and unified printing services. The CIA team maintains an infrastructure that leverages repeatable, scalable systems and services by using enterprise tools such as Endpoint (SCCM), Intune, JAMF, Azure Virtual Desktop, and Azure. By providing resources and services that match industry standards we can offer the university the foundation necessary to meet any business need.<\/p>\n\n<\/div>\n<\/div>\n<h2>Philosophy<\/h2>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-block-quote -->\n<div class=\"shortcode-block-quote shortcode-block-quote--center\">\n    <div class=\"shortcode-block-quote__inner-container\">\n        <span>\nStudent focus comes first. Provide top-notch available, scalable, and resilient cloud-first and native solutions, delivery, and leadership. Automate.\n<\/span>\n    <\/div>\n<\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<h2>Get in Touch<\/h2>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n\n<!-- shortcode-tab -->\n<div class='shortcode-tab-container tab-count-2'>\n    <ul class='tabs'>\n                <li class=\"tab\">\n            <a class=\"shortcode-tab__trigger\" href=\"#\" data-header=\"Support Requests_1\">\n                <div class=\"shortcode-tab-header selected\">\n                    <h4>\n                        Support Requests <span class=\"screen-reader-text\">Tab Open<\/span>\n                    <\/h4>\n                <\/div>\n            <\/a>\n        <\/li>\n                <li class=\"tab\">\n            <a class=\"shortcode-tab__trigger\" href=\"#\" data-header=\"Public Cloud Consulting Requests_2\">\n                <div class=\"shortcode-tab-header \">\n                    <h4>\n                        Public Cloud Consulting Requests <span class=\"screen-reader-text\">Tab Closed<\/span>\n                    <\/h4>\n                <\/div>\n            <\/a>\n        <\/li>\n            <\/ul>\n        <!-- shortcode-accordion -->\n<div class=\"shortcode-accordion \" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Support Requests_1\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Support Requests <span class=\"screen-reader-text\">Accordion Open<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n\n<p>You can submit a ticket to the CIA team in ITS&rsquo; service portal, ServiceNow. Click the link below to open a ticket with CIA.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/servicenow.nau.edu\/sp\/?id=sc_cat_item&amp;sys_id=0bb0823cdbe55d102603266e1396192f&amp;sysparm_category=d0ab4c43db4fa890de006693ca9619e3\"><strong>Submit a Ticket to CIA<\/strong><\/a><\/p>\n\n\n    <\/body><\/html>\n\n    <\/div>\n<\/div>\n\n        <!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Public Cloud Consulting Requests_2\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Public Cloud Consulting Requests <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n\n<p>For Public cloud consulting requests, click the link below to submit a request to the CIA team.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/servicenow.nau.edu\/com.glideapp.servicecatalog_cat_item_view.do?v=1&amp;sysparm_id=0bb0823cdbe55d102603266e1396192f\"><strong>Submit a Ticket to CIA<\/strong><\/a><\/p>\n\n\n    <\/body><\/html>\n\n    <\/div>\n<\/div>\n\n    <\/div>\n\n<p><!----Right Column Begins Here----><\/p>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\">\n<!-- shortcode-contact -->\n<div class=\"shortcode-contact\">\n    <div class=\"contact-header\">\n        <h3>Contact CIA<\/h3>\n    <\/div>\n    <div class=\"contact-body\">\n                <a href=\"mailto:its-cia@nau.edu\" aria-label=\"Contact CIA: Email Address\" title=\"Email Address\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Email:<\/span>\n            <\/div>\n            <div class=\"contact-email\">its-cia&#8203;@nau.edu<\/div>\n        <\/a>\n                        <a href=\"tel:(928) 523-3335\" aria-label=\"Contact CIA: Telephone Number\" title=\"Telephone Number\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Call:<\/span>\n            <\/div>\n            <div class=\"contact-phone\">(928) 523-3335<\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-nau-yellow\"><div class=\"eplus-bg-color-row-content\">\n<h4>Quick Links<\/h4>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><strong><a href=\"https:\/\/in.nau.edu\/its\/azure-cloud-computing\/\">Cloud Computing at NAU<\/a><\/strong><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p><a href=\"https:\/\/servicenow.nau.edu\/sp\"><strong>Request Tech Support<\/strong><\/a><\/p>\n<\/div><\/div>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h4>More from ITS<\/h4>\n<p><a href=\"https:\/\/servicenow.nau.edu\/sp?id=services_status\"><strong>System Status<\/strong><\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<p><!--Right Column Ends Here--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cloud, Integrations, and Automation (CIA) Philosophy Get in Touch<\/p>\n","protected":false},"author":608,"featured_media":13673,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-13669","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/13669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/users\/608"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/comments?post=13669"}],"version-history":[{"count":16,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/13669\/revisions"}],"predecessor-version":[{"id":18786,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/pages\/13669\/revisions\/18786"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media\/13673"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/its\/wp-json\/wp\/v2\/media?parent=13669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}