Contact the Project Management Office
Know the rules
All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy.
How can I tell if my website is impacted? Accordion Closed
When you’re accessing your service or application, you can look in the browser address bar to see if the initial characters include one of the server names above, such as: https://www5.nau.edu/policies/
How do I find the Windows server version? Accordion Closed
Click Start > Settings > System > About from the bottom of the left-hand menu. You’ll now see Edition, Version, and OS Build information.
You can type “winver” in the search bar and press ENTER to see version details for your device.
Windows Server 2008 Upgrade Project
NAU will be upgrading several of our Windows Server 2008 systems to supported Windows Server versions. Over the next few months, we’ll be working to identify servers on the NAU domain that are running the Windows Server 2008 versions, communicating with impacted owners of these servers and/or the applications running on these servers, and working together to develop an upgrade path.
In addition to discovering individual servers on the NAU domain, ITS is aware of some key, centrally maintained servers that will also be impacted by this upgrade project. To find more information about the servers impacted, please email email@example.com.
One of the immediate needs of this project is to identify owners of all of the services and applications that live on these servers. If you are the owner of one a service or application running on a Windows 2008 server or if you manager a Windows 2008 Server, please take a few moments and complete this survey. Please provide as much information as possible so we can best support you in this upgrade effort.
What? Accordion Open
What is the scope of the change?
NAU’s Information Technology Services will be working with those service/application owners, server managers still running Windows Server 2008. The upgrade project will be focused on identifying these servers, determining the nature of the services/applications running on these servers, and migrating applications to the appropriate upgraded servers and environments based on application audience, the type of data used/created by each application, and the level of continuity, or “up time” required for each service/application. For services and applications that are no longer active, this project will include these decommissions.
Also as part of this change, ITS will be identifying a tiered support model for services and applications supported on NAU’s Windows Servers. The current support model is described in the Windows Server Knowledge Base article.
Please note: Service/application owners may incur fees related to the level of service required to support your needs.
Why? Accordion Closed
Why is this change being made?
The impacted servers will be out of support from Microsoft on January 14, 2020. The most significant impact is critical security patch support from Microsoft will end on this date. For this reason, it’s very important that we work together to identify our best upgrade path forward to ensure we remain in compliance with our Microsoft support agreement.
What would happen if we didn’t upgrade Windows 2008 Servers?
As noted above, NAU would be out of compliance with Microsoft’s support agreement and security patch support would no longer be provided.
How? Accordion Closed
How is this change being implemented?
ITS is already working on developing the new environments for sites and applications that need to migrate. ITS began contacting impacted customers at the end of September to identify potential migration paths. Sites and applications will begin moving to the new environment in late October and early November. ITS will provide details of the migration paths as they are identified, establishing timelines for each.
Knowing that academic schedules become increasingly intense towards the end of the semester, ITS hopes to work with faculty managed sites and applications early on to ensure the migration does not impact end of semester activities. Migration can continue up until the end of life date on January 14, 2020, but modifications to sites and applications must end prior to the migration.
How will you handle services and applications without “owners” or “managers”?
ITS will do our best to identify the owner or manager of service/application, however, we do expect that some sites are no longer actively supported due to staffing changes, or staff departures over the past several years. If this is the case, ITS will be reviewing site statistics and making decision based on utilization volume and recent activity. ITS will try to identify the appropriate business area to find a new owner or manager. If you are owner…fill out this survey.
What happens if I can’t upgrade right now?
To submit a request to be considered for an exception, please submit a Service Ticket to the security team.
When? Accordion Closed
How long will it take to implement the change?
We expect to complete these server upgrades before January 14, 2020. For those servers that can’t be upgraded by that time, ITS will provide an extension process for server and/or service and application owners to follow.
Why was the upgrade timeline chosen?
The upgrade timeline was chosen to coincide with Microsoft’s end of support of Windows 2008 server on January 14, 2020.
When will we know if the change was successful?
Ideally, all servers and associated applications will be in compliance with Microsoft’s policy about Windows 2008 servers.
Who? Accordion Closed
Who is most impacted by the upgrade?
Departments with any service and/or application running on Windows 2008 Server.