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Contact ITS Support

928-523-3335

Students:
ask-stc@nau.edu

General ITS inquiries:
ITS@nau.edu

Request ITS Support

Know the rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy.

University IT policy manual


Additional NAU resources

Academic Success Centers

Blackboard Learn for students

Best Practices for Video Conferencing

Cline Library

Office 365

Student Technology Center

Students and remote learning

Adjusting to a new format

ITS knows that you are here for a reason. We want to make sure that you have access to the tools you need to be successful during times when courses may move to an online format.

Blackboard Learn provides most of the tools that are required to attend class in a remote setting. You’ve probably already used most of them, but a refresher on how things works never hurts.

With classes transitioning to online, NAU ITS also provides WiFi access via our statewide locations and many domestic and international communities.

Check out EduRoam at our Wi-Fi at NAU page.

FAQs

How will lectures work? Accordion Closed

Your instructor can use Blackboard Collaborate Ultra to stream a lecture live to the class and record it for future viewing.

Some instructors may use other methods, so be sure to confirm how and when you can attend the online sessions.

What about labs, performance, or studio based classes? Accordion Closed

Your instructor will let you know how these will work or if you will have the option to meet in person.

What tools are available for me to use? Accordion Closed

You have access to a boatload of tools and applications for a variety of needs. The Student Technology Center page provides information on what’s available for support, but check out a few highlights below.

Zoom: Video conferencing

Office 365: Download on up to 5 devices to access Word, Excel, PPT, Teams, and so much more

NAU Remote apps: Access over 50 applications from vendors such as Microsoft, Adobe, MathWorks, and more

Microsoft Teams (Office 365): Collaboration and communication, including instant messaging, group chat, document co-creating, and video conferencing


Additional information

ITS adheres to several guidelines and policies to ensure the software provided to the NAU community is accessible to everyone.  If any tools and resources utilized create a barrier of any kind, please contact NAU Disability Resources.

  • Disability Resources provides a list of available assistive tools and technology
  • Blackboard Learn automatically reviews course materials for accessibility using the Ally feature
  • Lectures, meetings, and webinars recorded in Blackboard Learn or Zoom can have captions added for future viewing
  • Zoom provides keyboard shortcuts and is compatible with screen reader technology
  • Microsoft Teams comes with several accessibility features
Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
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