Contact ITS Support
Know the rules
All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy. University IT policy manualAdditional NAU resources
Academic Success Centers Blackboard Learn for students Best Practices for Video Conferencing Cline Library Office 365 Student Technology CenterStudents and remote learning
Adjusting to a new format
ITS knows that you are here for a reason. We want to make sure that you have access to the tools you need to be successful during times when courses may move to an online format. Blackboard Learn provides most of the tools that are required to attend class in a remote setting. You've probably already used most of them, but a refresher on how things works never hurts.
With classes transitioning to online, NAU ITS also provides WiFi access via our statewide locations and many domestic and international communities.
Check out EduRoam at our Wi-Fi at NAU page.
FAQs
How will lectures work? Accordion Closed
Your instructor can use Blackboard Collaborate Ultra to stream a lecture live to the class and record it for future viewing.
Some instructors may use other methods, so be sure to confirm how and when you can attend the online sessions.
What about labs, performance, or studio based classes? Accordion Closed
Your instructor will let you know how these will work or if you will have the option to meet in person.
What tools are available for me to use? Accordion Closed
You have access to a boatload of tools and applications for a variety of needs. The Student Technology Center page provides information on what's available for support, but check out a few highlights below.
Zoom: Video conferencing
Office 365: Download on up to 5 devices to access Word, Excel, PPT, Teams, and so much more
NAU Remote apps: Access over 50 applications from vendors such as Microsoft, Adobe, MathWorks, and more
Microsoft Teams (Office 365): Collaboration and communication, including instant messaging, group chat, document co-creating, and video conferencing
Additional information
ITS adheres to several guidelines and policies to ensure the software provided to the NAU community is accessible to everyone. If any tools and resources utilized create a barrier of any kind, please contact NAU Disability Resources.- Disability Resources provides a list of available assistive tools and technology
- Blackboard Learn automatically reviews course materials for accessibility using the Ally feature
- Lectures, meetings, and webinars recorded in Blackboard Learn or Zoom can have captions added for future viewing
- Zoom provides keyboard shortcuts and is compatible with screen reader technology
- Microsoft Teams comes with several accessibility features