Software support policy for faculty and staff
Information Technology Services (ITS) strives to provide excellent support for the operating systems and applications used by our Faculty and Staff. The first line of support for software is the ITS Solution Center which can be contacted by phone at (928) 523-1511 and through the web portal at ServiceNow. ITS also provides an array of training opportunities for faculty and staff interested in learning more about supported software. Please direct questions about supported software to the ITS Solution Center.
Many areas of the university also have local IT staff that may provide additional support options for departmentally deployed software.
ITS supported software
Fully supported software Accordion Closed
ITS will: maintain course offerings, CBT (Computer-Based Training), or video training material on use of software packages; provide a resolution for questions pertaining to the application; and have at least two support technicians experienced in the use of the application.
Partially supported software Accordion Closed
ITS will provide a resolution for standard questions pertaining to the application; maintain at least one technician experienced in the use of the application.
Unsupported software Accordion Closed
Due to resource constraints, both human and financial, ITS is unable to support applications not listed under Full or Partial support. If departments require central ITS support of unsupported products, please contact the Solution Center at 928-523-1511 to schedule a consultation. Options may include service-level agreement with ITS to explore funding options for the increased support demands.
Supported desktop applications Accordion Closed
Institutional software purchases
If you’re looking to purchase software for NAU faculty, staff, or student employees, please visit the Software Purchasing page.