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Contact ITS

928-523-3335
Email: its@nau.edu
Request ITS Support

Know the rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy.

Information Technology Policy Manual

Wi-Fi Map in Arizona

Interactive Map for access to free Wi-Fi hotspots throughout the state.

NAU ITS Updates

The latest news and updates from NAU ITS. We constantly monitor our services, if there is ever a service interruption, the NAU Community can view the current system status. Please view our most recent updates below.


Collaborate and Zoom Recordings Lifecycle Update Accordion Closed

The week of September 27, 2021, all cloud-based Collaborate Ultra and Zoom recordings created before May 10, 2021 will be deleted from their respective servers. Make sure to download any cloud-based recordings you need before September 27. NOTE: As of August 13, 2021, cloud recordings from NAU’s Zoom service are automatically being uploaded to NAU’s Kaltura media server. For more information, view our:

  • Zoom Cloud Recordings on Kaltura article
  • Zoom and Collaborate Cloud Recording Retention Guidelines

Two-Step Verification for All Students – Fall 2021 Accordion Closed

To ensure the safety of our Lumberjack community online this semester, NAU will be requiring Two-Step Verification to access NAU-related services including NAU’s Central Authentication System (CAS), Bb Learn, PeopleSoft (LOUIE), and NAU Gmail. Two-Step Verification is the most effective tool to protect your personal information and limit exposure to attempts of fraud including compromised passwords (phished, guessed, or stolen) from being used to login to University resources. Two-Step Verification prevents attackers from accessing your accounts even if they have your password.

If you have not enrolled in Two-Step Verification yet, you will receive additional communication throughout the fall semester indicating your required enrollment date. Get a head start and enroll today!

Zoom and Collaborate Deletion Cycle – 6/21/2021 Accordion Closed

As a part of the regular life cycle of Zoom and Collaborate meeting recordings, the next round of deletions will occur on June 21, 2021. At that time, all Zoom and Collaborate cloud recordings made between January 1, 2019 and June 1, 2019 will be deleted.Recording owners may download their recordings prior to deletion if they need to be retained past the regular lifecycle. Recordings will not be administratively backed up before deletion, so recording deletions will be permanent.

  • If you no longer need your recordings, no action is necessary. ITS will delete the recordings for you after four major terms.
  • To download your Collaborate recordings, log into Blackboard at bblearn.nau.edu, and follow these steps.
  • To download your Zoom recordings, log into Zoom at nau.edu/zoom, and follow these steps (under “Viewing cloud recording settings”)
  • Once you’ve downloaded your media, you can upload it to Kaltura in order to share with others. If you just need to store your media long term, your NAU Google Drive is another great option.

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Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
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