NAU ITS Updates
The latest news and updates from NAU ITS. We constantly monitor our services, if there is ever a service interruption, the NAU Community can view the current system status. Please view our most recent updates below.
Two-Step Verification for all NAU Employees 03/30/2021 Accordion Closed
What is happening?
Beginning Tuesday, March 30, NAU will enforce stronger security for all employees (including student employees) with two-step verification. This change will affect a variety of services including CAS, BbLearn, IRIS/OWA Webmail, Office 365, VPN and Zoom. Please enroll in two-step verification before March 30 to ensure access to your NAU-related accounts. Enroll now at id.nau.edu/Two-Step.
Why is this happening?
Two-step verification is the most effective tool to protect your personal information and limit exposure to attempts of tax and unemployment fraud. It combats compromised passwords (phished, guessed, stolen) from being used to login to valuable university resources and protects personal and student data. Two-step verification prevents attackers from accessing your accounts, even if they have your password.
Tips for success
Remember Me: If you select the ‘Remember me for 7 days’ check box on the two-step verification page, your browser will allow you to access that NAU service without being prompted for two-step verification during that 7-day timeframe.
No smartphone: ITS has two-step keychain fobs, a small, battery-powered device that can generate access codes for the verification. Contact the ITS Service Desk at (928) 523-3335 to request one.
Bypass code: In the event that you forget your phone or two-step fob, call the ITS Service Desk to request a bypass code. This code is valid for 24 hours and will allow you to access NAU services.
Offline access: The Duo mobile application is able to generate access codes even when your phone does not have access to WiFi or data connection. This is useful for locations with poor signal or when traveling internationally.
Backup codes: If you have lost, damaged or broken your phone or two-step fob, backup codes can allow you to access to NAU services when needed. These one-time-use backup codes should be kept in a safe place so you have access to them when needed.
Find more information about Two-Step Verification online. For assistance, contact the ITS Service Desk at (928) 523-3335.
apps.nau.edu Update 01/04/2021 Accordion Closed
As of January 4, 2021, NAU ITS will introduce two ways for current NAU students, faculty, and staff to access NAU’s Remote Applications.
- Microsoft Windows Virtual Desktop Web Client – allows users to use a web-based client to run applications in a web browser without needing to have a local client installed on your machine
- Microsoft Remote Desktop Client – allows users to run individual applications from your desktop using the Microsoft Remote Desktop Client
With this new update, and in an effort to keep our NAU information safe and protected, NAU ITS will require NAU Remote Applications users to enroll in Two-Step Verification starting on January 4, 2021. Please enroll at id.nau.edu/Two-Step. Contact the ITS Service Desk at 928-523-3335 with any questions.
Bb Learn Update 12/30/2020 Accordion Closed
As of December 30th, 2020, NAU ITS now requires NAU students and faculty to select what type of email notifications they would like to receive from Bb Learn. This update is due to the backlog in emailed notifications sent from Bb Learn. NAU ITS will be removing any settings for Bb Learn notifications that you currently receive in your NAU email. Please note: This will not change the notifications that you see in your Activity Stream, just email notifications.
If you would like to edit your notification settings in Bb Learn, please view our Bb Learn Activity Stream and Notifications article. Please contact our ITS Service Desk at 928-523-3335 with any questions.
Fall/Winter Updates 2020 Accordion Closed
iris.nau.edu to require Two-Step Verification 12/15/2020
Beginning Tuesday, December 15th, 2020, all users logging into https://iris.nau.edu (OWA) will be required by NAU ITS to be enrolled in Two-Step Verification. If you’d like to enroll before December 15th, please visit https://id.nau.edu/two-step.
Please note: If you have already enrolled in Two-Step Verification, you will be able to log into iris.nau.edu, and no further action is needed. This will not affect users who use the Outlook desktop application or connect using a supported email application on their mobile device. Contact the ITS Service Desk at 928-523-3335 with any questions. Please check our Two-Step Verification page for more information.
Web Conferencing Cloud Recording Lifecycle 12/2020
Beginning December 2020, NAU ITS will begin their first deletion cycle of NAU’s Blackboard Collaborate Ultra and Zoom cloud recordings. There will be two deletion cycles a year, at mid-year, and year end. During these deletion cycles, recordings older than four major terms (Fall and Spring) will be deleted.
As part of the first deletion cycle, recordings before May 15, 2019 will be permanently deleted. To manage or download recordings, please view the articles below:
• Download Collaborate Ultra Recordings
• Manage Zoom Recordings
• Adding content to Kaltura via Blackboard Learn
For more information, please view our Web Conferencing Cloud Recording Lifecycle article, or contact the ITS Service Desk at 928-523-3335 with any questions.
Bb Learn Content Editor Update 11/5/2020
Starting November 5, 2020, Blackboard Learn (Bb Learn) will be updating the content editor used throughout the application with an improved version. This update makes adding content simple and more functional on mobile devices and larger screens. Other key functions of this update include:
- Importing files from your personal device and cloud storage
- Improved accessibility
- Better copy and paste from Word and Excel
- Display of computer code
- Adding multiple files of different types
For more information, view our Blackboard Learn Content Editor article, or call the ITS Service Desk at 928-523-3335 with any questions.
my.nau.edu Update 11/2/2020
On Monday, November 2, 2020, the My NAU Community portal (my.nau.edu) will be transitioning to a new service. A web version of LOUIEgo is in progress to replace the My NAU Community portal (my.nau.edu).
In the interim, NAU ITS encourages you to use these resources:
Please call the ITS Service Desk with any questions at 928-523-3335.