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  • May 2023 Maintenance and Outages

May 2023 ITS Maintenance and Subsequent Outages


Maintenance Status: Complete


What’s Happening?

On Sunday, May 21st, and Sunday, May 28th, between the hours of 4:00 a.m. and 8:00 a.m., ITS will be performing maintenance on system infrastructure. During this time, a select number of services will be taken offline, resulting in a campus-wide, and state-wide outage for each service.

The NAU & NAU Guest Networks will not be affected during this time. Other core business systems such as email, telephony, and door access will remain available.


Known Services Impacted

Last Updated: May 28th, 2023 | 8:30 a.m.

Note: Services on this list are subject to change, ITS is currently in the process of cataloging and indexing which services will be impacted. This webpage will be kept up-to-date through the maintenance windows with known services that are impacted.


No lapse of service anticipated – subject to change


  • NAU & NAU Guest Networks
  • NAU VPN
  • Lenel Door Access
  • Email & Microsoft Exchange Services
  • Personalized Learning (PL) Services

Will experience an outage/degradation of service


  • Monsoon Advanced Research Computing
  • OnBase
  • Enterprise Reporting (Data available, but not refreshed)
  • Auxillary Support Services¹

¹While some core services will remain online, some auxiliary features or functionality of a service may be degraded during this time.


If Maintenance Surpasses the Anticipated Timeframe


In the event that a service or services are unable to be brought back online within the maintenance window, ITS will provide notice via the ITS Homepage, as well as our System Status Page.

Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
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