{"id":5428,"date":"2018-12-26T16:04:41","date_gmt":"2018-12-26T23:04:41","guid":{"rendered":"https:\/\/in.nau.edu\/human-resources\/?page_id=5428"},"modified":"2026-01-02T22:29:40","modified_gmt":"2026-01-02T22:29:40","slug":"benefit-contact-information","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/human-resources\/benefit-contact-information\/","title":{"rendered":"Benefits – Your Benefit Contacts"},"content":{"rendered":"

Your Benefit Contacts<\/div><\/div><\/h1>\n
Northern Arizona University<\/h3>\n
\n
\n \n
\n
Human Resources \u2013 Benefits Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Email:<\/strong> nauhrbenefits@nau.edu<\/li>\n
Phone:<\/strong> 928-523-2223<\/li>\n
Fax:<\/strong> 928-523-7486<\/li>\n
Website:<\/strong> nau.edu\/human-resources<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Campus Health Services Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Email: <\/strong>campushealth@nau.edu<\/li>\n
Phone:<\/strong> 925-523-2131 – Appointments
\n928-523-2131 – Medical Services<\/li>\n
Website:<\/strong> nau.edu\/medical-services<\/a><\/li>\n<\/ul>\n
Hours<\/em>
\nMonday – Friday<\/strong> 8:30 am – 5:30 pm (closed 12:00 pm – 1:00 pm)
\nMost Saturdays<\/strong> (excluding summer and holidays) 11:00 am – 2:00 pm<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
State of Arizona (ADOA)\u00a0Benefits Services Division<\/h3>\n
\n
\n \n
\n
ADOA Benefits Services Division Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Phone:<\/strong> 602-542-5008 or 800-304-3687<\/li>\n
Fax: <\/strong>602.542.4744<\/li>\n
Website:<\/strong> benefitsissues@azdoa.gov<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Medical –\u00a0NAU Plans<\/h3>\n
\n
\n \n
\n
NAU BCBSAZ \u2013 PPO or NAU HDHP\/HSA Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Blue Cross Blue Shield Group #0002<\/strong><\/li>\n
Phone:<\/strong> 800-423-6484 – Customer Service
\n928-526-0232 – Flagstaff Claims Office
\n866-325-1794 – OptumRX<\/li>\n
Website:<\/strong> azblue.com<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n \n
\n
HealthEquity\u00a0 \u2013 NAU HSA vendor Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Phone:<\/strong> 866-346-5800<\/li>\n
Website<\/strong>: healthequity.com<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Medical – State of Arizona Plans<\/h3>\n\n
\n \n
\n
State of AZ Plan BCBS \u2013 PPO or HDHP Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Group #<\/strong>30855<\/li>\n
Phone:<\/strong> 866-287-1980<\/li>\n
Website<\/strong>: www.azblue.com\/stateofaz<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
United Health Care Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Group #<\/strong> 705963<\/li>\n
Phone<\/strong>: 800-896-1067<\/li>\n
Website<\/strong>: www.whyuhc.com\/stateofaz <\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
MedImpact Rx Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
PCN:<\/strong> 28914 RX Bin<\/strong>: 003585<\/li>\n
Phone: <\/strong>888-648-6769<\/li>\n
Website: <\/strong>benefitoptions.az.gov<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
Inspira \u2013 State of AZ HSA vendor Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Inspira Administrator as of 01\/01\/2026<\/em><\/p>\n
\n
Phone<\/strong>: 833-419-0316<\/li>\n
Info<\/strong>: bit.ly\/azinspira<\/li>\n
Members<\/strong>: mybenefits.inspirafinancial.com<\/li>\n<\/ul>\n
Previous Administrator – Optum Bank <\/em><\/p>\n
\n
Phone:<\/strong> 866-610-4839<\/li>\n
optumbank.com\/arizona<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Dental<\/h2>\n\n
\n \n
\n
Delta Dental PPO Plus Premier Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Group #<\/strong> 77777-0000<\/li>\n
Phone:<\/strong> 602-588-3620 or 866-978-2839<\/li>\n
Website:<\/strong> https:\/\/www.deltadentalaz.com\/<\/a><\/li>\n
Member ID:<\/strong> Your member ID is your employee ID number with a 077 in front.
\nExample: 0774444444<\/em><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
UHC Solstice Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Group #<\/strong> S800B<\/li>\n
Phone:<\/strong> 844-208-0223<\/li>\n
Website<\/strong>: smilestateofaz.com<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Vision<\/h2>\n\n
\n \n
\n
Avesis Advantage Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Group #<\/strong> 11001-2178 Plan # 938<\/li>\n
Phone:<\/strong> 888-759-9772<\/li>\n
Website:<\/strong> https:\/\/avesis.com\/arizona\/<\/a><\/li>\n
Member ID:<\/strong> Your member ID is your employee ID number with a 77 + the letter “V” at the end.
\nExample: 774444444V<\/strong><\/em><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Flexible Spending Accounts<\/h2>\n\n
\n \n
\n
Flexible Spending Accounts (FSA) Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Phone:<\/strong> 800-659-3035 – ASI Flexible Spending Customer Services<\/li>\n
Website: <\/strong>asiflex.com<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Life Insurance<\/h2>\n\n
\n \n
\n
The Hartford \u2013 NAU Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Group #<\/strong><\/em>805644 <\/em><\/li>\n
Phone:<\/strong> 800-882-8395
\n<\/em><\/li>\n<\/ul>\n
Separate from the State of AZ Life Insurance coverage through the Hartford .<\/em><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n \n
\n
The Hartford \u2013 State of AZ Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Effective January 1, 2026<\/strong><\/p>\n
\n
Phone:<\/strong> 877-791-1381<\/li>\n
Website: <\/strong>https:\/\/web1.lifebenefits.com\/content\/lifebenefits\/arizona\/en.html<\/a><\/li>\n<\/ul>\n
Claims before January 1, 2026 should be submitted to Securian.<\/p>\n
Separate from the NAU Life Insurance coverage through the Hartford .<\/em><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Short Term Disability<\/h2>\n\n
\n \n
\n
UNUM Provident \u2013 NAU Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Group #<\/strong> 4980<\/li>\n
Phone:<\/strong> 800-799-4455<\/li>\n
Website<\/strong>: unum.com<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n \n
\n
The Hartford \u2013 State of AZ Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Effective January 1, 2026<\/em><\/p>\n
\n
Phone<\/strong>: 877-791-1381<\/a><\/li>\n
Info<\/strong>: bit.ly\/azhartford<\/a><\/li>\n
Claims<\/strong>: account.thehartford.com<\/a><\/li>\n<\/ul>\n
Claims before January 1, 2026 should be submitted to MetLife.<\/em><\/p>\n
\n
Phone: <\/strong>866-264-5144<\/li>\n
Info<\/strong>: metlife.com\/StateofArizona<\/a> |<\/li>\n
Claims<\/strong>: mybenefits.metlife.com\/stateofarizona<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Long Term Disability<\/h2>\n\n
\n \n
\n
Broadspire \u2013\u00a0 ASRS participants Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Phone:<\/strong> 877-232-0596<\/li>\n
Website:<\/strong> www.azasrs.gov\/content\/long-term-disability<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n \n
\n
MetLife \u2013\u00a0 ORP and PSPRS participants Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
Effective Janaury 1, 2026 <\/em><\/p>\n
\n
Phone<\/strong>:877-791-1381<\/a><\/li>\n
Info<\/strong>: ly\/azhartford<\/a><\/li>\n
Claims<\/strong>: thehartford.com<\/a><\/li>\n<\/ul>\n
Claims before January 1, 2026 should be submitted to MetLife.<\/em><\/p>\n
\n
Phone: <\/strong>866-264-5144<\/li>\n
Info<\/strong>: metlife.com\/StateofArizona<\/a> |<\/li>\n
Claims<\/strong>: mybenefits.metlife.com\/stateofarizona<\/a><\/li>\n<\/ul>\n
<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Retirement Plans<\/h2>\n\n
\n \n
\n
Arizona State Retirement System (ASRS) Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
<\/p>\n
\n
\n $\"Arizona$ \n\n<\/div>\n\n
\n \n
\n
Phone:<\/strong> 602-240-2000 – Phoenix Phone 800-621-3778 – Outside Phoenix<\/li>\n
Website<\/strong>: azasrs.gov<\/a><\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n \n
\n
Fidelity \u2013 ORP participants Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
<\/p>\n
\n
\n \n
$\"Fidelity$ \n<\/div>\n\n
\n \n<\/p>
Ryan Barton – Planning and Guidance Consultant<\/strong><\/p>\n
\n
Phone:<\/strong> 480-322-9743<\/li>\n
Email:<\/strong> ryan.barton@fmr.com<\/li>\n<\/ul>\n\n<\/div>\n<\/div>Toll free:<\/strong> 800-343-0860\n
Website:<\/strong> https:\/\/nb.fidelity.com\/public\/nb\/nau\/home<\/a><\/p>\n
Schedule an appointment with a Fidelity representative<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
\n \n
\n
TIAA \u2013\u00a0ORP participants Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
\n \n
$\"TIAA$ \n<\/div>\n\n
\n \n<\/p>
Heather Coleman<\/strong><\/p>\n
\n
480-350-3210<\/li>\n
Heather.Coleman@tiaa.org<\/li>\n<\/ul>\n
Schedule an appointment<\/em><\/a><\/p>\n\n<\/div>\n<\/div>Toll free:<\/strong> 800-842-2252
\nWebsite: <\/strong>https:\/\/www.tiaa.org\/public\/tcm\/arizona\/home tiaa.org<\/a>\n
Schedule an appointment with a TIAA representative <\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
\n \n
\n
Nationwide Retirement Solutions Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
<\/p>\n
\n
\n \n
$\"\"$ \n<\/div>\n\n
\n \n<\/p>
Randall Neis, Retirement Specialist<\/strong><\/p>\n
\n
Phone<\/strong>: 480-213-4157<\/li>\n
Email<\/strong>: neisr1@nationwide.com<\/a><\/li>\n<\/ul>\n\n<\/div>\n<\/div>Customer Service<\/strong> 602-568-7179
\nWebsite: <\/strong>https:\/\/www.arizonadc.com\n
Schedule an Appointment with and Nationwide representative<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
\n
Other Benefits<\/h2>\n\n
\n \n
\n
SAVI \u2013 Student Loan Debt Management Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n \n\n
\n
Email<\/strong> partners+tiaa@bysavi.com<\/a><\/li>\n
Phone<\/strong>: 1-833-604-1226<\/li>\n<\/ul>\n
Savi hours- weekdays between 5:30 a.m. – 5:00 p.m. (MST).<\/em><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Northern Arizona University State of Arizona (ADOA)\u00a0Benefits Services Division Medical –\u00a0NAU Plans Medical – State of Arizona Plans Dental Vision Flexible Spending Accounts Life Insurance Short Term Disability Long Term Disability Retirement Plans Other Benefits <\/p>\n","protected":false},"author":235,"featured_media":18431,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-5428","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/pages\/5428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/users\/235"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/comments?post=5428"}],"version-history":[{"count":0,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/pages\/5428\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/media\/18431"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/media?parent=5428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}