{"id":20344,"date":"2024-06-26T15:11:30","date_gmt":"2024-06-26T22:11:30","guid":{"rendered":"https:\/\/in.nau.edu\/human-resources\/?page_id=20344"},"modified":"2025-10-23T22:01:55","modified_gmt":"2025-10-23T22:01:55","slug":"electronic-fingerprinting-faqs","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/human-resources\/electronic-fingerprinting-faqs\/","title":{"rendered":"Electronic Fingerprinting FAQs"},"content":{"rendered":"

Electronic Fingerprinting FAQs<\/span>\u00a0<\/span><\/h1>\n
NAU is shifting to an electronic fingerprinting process. Learn more about the new process and FAQs below. <\/span>\u00a0<\/span><\/p>\n
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Eligibility Questions<\/a><\/p>\n\n<\/div>\n\n\n
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DPS or Fieldprint Questions<\/a><\/p>\n\n<\/div>\n<\/div>\n
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Flagstaff HR Appointment Questions<\/a><\/p>\n\n<\/div>\n\n\n
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General FAQ<\/a><\/p>\n\n<\/div>\n<\/div>\n
Electronic Fingerprint Process<\/h2>\n
New employees will be notified of a fingerprinting requirement in their Welcome Email.<\/p>\n
Once you have been notified that fingerprints are required:<\/p>\n\n
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Step 1: Request fingerprinting through Arizona Department of Public Safety (DPS) Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you already have an existing DPS Public Service Portal (DPS PSP) account, please skip to Step 1B: Request fingerprints.<\/p>\n
All communication from DPS to your account will take place in your portal. You will receive an email notification to check for more information in the portal’s messaging platform.<\/p>\n\n
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\n 1A: Create DPS portal account Tab Open<\/span>\n <\/h4>\n <\/div>\n <\/a>\n <\/li>\n
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\n 1B: Request fingerprints Tab Closed<\/span>\n <\/h4>\n <\/div>\n <\/a>\n <\/li>\n
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\n 1C: Fingerprint request approved by NAU Tab Closed<\/span>\n <\/h4>\n <\/div>\n <\/a>\n <\/li>\n <\/ul>\n \n
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1A: Create DPS portal account Accordion Open<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Navigate to the <\/span>DPS Public Service Portal<\/span><\/span><\/a> using Chrome, Safari or Edge.<\/span> <\/span><\/li>\n
Click on Login\/Sign up in the top right corner.<\/span> <\/span>\n
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If you already have a DPS portal account, skip ahead to step 6. Steps 3-5 will instruct new users about how to create an account.<\/span> <\/span><\/li>\n<\/ol>\n<\/li>\n
Indicate that you are creating an account related to background check for employment\/licensure. <\/span> <\/span><\/li>\n
Answer all demographic information questions appropriately, paying careful attention to the prompts.<\/span> <\/span>\n
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Enter your legal first name, last name and suffix. This information must match exactly or there will be delays in your fingerprint processing.<\/span> <\/span><\/li>\n
If you would ever like to receive account authentication requests via text, you must enter your cell number into the Mobile Number field. Your account will be initially verified through email only.<\/span> <\/span><\/li>\n<\/ol>\n<\/li>\n
Verify your account via the verification email.<\/span> <\/span>\n
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Email will be sent from <\/span>do_not_reply_psp@azdps.gov<\/span><\/span><\/a>. <\/span> <\/span><\/li>\n
If you did not receive the email, check your spam, junk or trash folder before reaching out to DPS directly.<\/span> <\/span><\/li>\n
After you have verified your account via email, you will receive another email indicating the account has been unlocked.<\/span> <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
Helpful Link: <\/span>FAQ video<\/span><\/i><\/a> <\/span><\/p>\n\n\n <\/body><\/html>\n\n <\/div>\n<\/div>\n\n \n
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1B: Request fingerprints Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Log into your <\/span>DPS account<\/span><\/span><\/a> using Chrome, Safari or Edge.<\/span> <\/span><\/li>\n
Click on “Services” in the top toolbar and then the tile for “Background Check for Employment\/Licensure.”<\/span> <\/span><\/li>\n
You will be asked to provide a code to complete your request.<\/span> <\/span>\n
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If you need fingerprints because you are or will be an <\/span>employee<\/span><\/b> at NAU, use code <\/span>ssp-190.a<\/span><\/b>. <\/span> <\/span><\/li>\n
If you need fingerprints because you are or will be a <\/span>volunteer<\/span><\/b> at NAU, use code <\/span>ssv-190.v<\/span><\/b>.<\/span> <\/span><\/li>\n
Do not use these codes interchangeably or your request will experience delays.<\/span> <\/span><\/li>\n<\/ol>\n<\/li>\n
Follow the questions, providing complete and accurate responses.<\/span> <\/span><\/li>\n
After digitally signing the request, review the document and click “Continue to My Order.” <\/span> <\/span><\/li>\n
Select “Request Employer\/Agency Pay,” then follow the prompts.<\/span> <\/span>\n\n
NAU covers the cost of this service for employees. <\/span><\/b>Personal credit card payments will not be reimbursed. Please ensure correct selection in this question to avoid unnecessary out-of-pocket expenses.<\/span> <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
After completing these steps, you will be added to NAU’s list for payment review. Please allow us 1-2 business days to confirm payment in the DPS portal. After we confirm your payment, you will receive an email from <\/span><\/span>do_not_reply_psp@azdps.gov<\/span><\/span><\/a> indicating<\/span> you need to log back into your portal.<\/span><\/span><\/p>\n\n\n <\/body><\/html>\n\n <\/div>\n<\/div>\n\n \n
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1C: Fingerprint request approved by NAU Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Log into the <\/span>DPS portal<\/span><\/span><\/a> and click on “Messages” in the top toolbar.<\/span> <\/span><\/li>\n
The message in the DPS portal will contain instructions about how to schedule an appointment near you with our electronic fingerprint vendor, Fieldprint.<\/span> <\/span>\n
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The email will also contain your unique reference number, which you will need to book your appointment with Fieldprint.<\/span> <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n <\/body><\/html>\n\n <\/div>\n<\/div>\n\n <\/div>\n\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Step 2: Book electronic fingerprint appointment through Fieldprint Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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The instructions with a link to book your fingerprint are included in a message to you in your DPS portal. <\/span> <\/span><\/p>\n\n\n
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\n Book an appointment at NAU HR in Flagstaff Tab Open<\/span>\n <\/h4>\n <\/div>\n <\/a>\n <\/li>\n
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\n Book an appointment anywhere Tab Closed<\/span>\n <\/h4>\n <\/div>\n <\/a>\n <\/li>\n <\/ul>\n \n
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Book an appointment at NAU HR in Flagstaff Accordion Open<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Log into your <\/span>DPS account<\/span><\/a> using Chrome, Safari or Edge and click on “Messages” in the top toolbar.<\/span><\/li>\n
Review the message and click on the link to request an appointment with Fieldprint.<\/span><\/li>\n
Create an account with Fieldprint. Enter the requested demographic information required by DPS and the FBI.<\/span><\/li>\n
Sign in using your new account credentials. When asked to enter a code, enter code FPIHFP<\/strong><\/span>.<\/span> <\/span>\n\n
When asked to enter a reference number, include the number you received in the email in your DPS portal.<\/span> <\/span><\/li>\n
NAU covers the cost of this service for employees. <\/strong>Personal credit card payments will not be reimbursed. Please ensure you have entered the correct reference number to avoid unnecessary out-of-pocket expenses.<\/li>\n<\/ol>\n<\/li>\n
Complete the rest of the registration. This will add you to a list of people eligible to be fingerprinted at NAU HR in Flagstaff.<\/span><\/li>\n
Once you receive the email confirmation from Fieldprint that you are registered, book an appointment time using the <\/span>Flagstaff HR appointment scheduler<\/span><\/a>. <\/span> <\/span><\/li>\n<\/ol>\n\n\n <\/body><\/html>\n\n <\/div>\n<\/div>\n\n \n
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Book an appointment anywhere Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Log into your <\/span>DPS account<\/span><\/a> using Chrome, Safari or Edge and click on “Messages” in the top toolbar.<\/span> <\/span><\/li>\n
Review the message and click on the link to request an appointment with Fieldprint.<\/span> <\/span><\/li>\n
Create and verify your new account with Fieldprint.<\/span> <\/span><\/li>\n
Sign in using your new account credentials. When asked to enter a code, enter code <\/span>FPNWFP<\/span><\/b>.<\/span> <\/span>\n
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When asked to enter a reference number, include the number you received in the email in your DPS portal.<\/span> <\/span><\/li>\n
On the Employer page in the Data Collection section, answer NO to the “Is there employer information you would like to provide?” question. There will be a blank page after this question that you can click through. <\/span> <\/span><\/li>\n
NAU covers the cost of this service for employees. <\/strong>Personal credit card payments will not be reimbursed. Please ensure you have entered the correct reference number to avoid unnecessary out-of-pocket expenses.<\/li>\n<\/ol>\n<\/li>\n
Select a location convenient to you and book an appointment.<\/span> <\/span>\n\n
You will receive an email confirmation with your appointment details.<\/span> <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
Helpful links: <\/span>AZ locations<\/span><\/a>, <\/span>Location searcher<\/span><\/a> <\/span><\/p>\n\n\n <\/body><\/html>\n\n <\/div>\n<\/div>\n\n <\/div>\n\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Step 3: Attend confirmed appointment Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You will be asked to show 2 forms of identification at the fingerprint appointment.* Follow the instructions detailed in your appointment confirmation email.<\/span> <\/span><\/p>\n
After verifying your ID with these documents, your fingerprints will be collected electronically and the results will be securely submitted to NAU. You will receive an email confirming that your prints have been collected after your appointment. <\/span> <\/span><\/p>\n
If you are being fingerprinted at NAU’s Flagstaff HR location, you may complete your I-9 verification at the same time as your fingerprinting appointment. <\/em><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
FAQs<\/h2>\nEligibility Questions<\/h2>\n\n
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How do I know if I need to be fingerprinted? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you are being fingerprinted as a part of your pre-employment screening activities, you will receive a welcome email from your designated Onboarding Specialist. That email will include information about whether fingerprinting is required.<\/span> <\/span><\/p>\n
If you are being fingerprinted for another reason (i.e. grant compliance), your supervisor or HR will notify you of this requirement.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Who is eligible to use electronic fingerprinting? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Any current or future NAU employee or volunteer who has been instructed to complete fingerprinting is eligible to use the electronic fingerprinting process detailed on this page. <\/span> <\/span><\/p>\n
Exception: employees being hired into the NAU Police Department will need to complete their fingerprinting with PD.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I work out of the state of Arizona. How can I complete my fingerprint requirement? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Please follow the process listed above. When you book your fingerprinting appointment through Fieldprint, you will be provided with a list of locations near you where you can complete the appointment.<\/span> <\/span><\/p>\n
Helpful links: <\/span>AZ locations<\/span><\/a>, <\/span>Location searcher<\/span><\/a> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I will be working in Arizona, but I am starting work remotely out of the state. How can I complete my fingerprint requirement? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Please follow the process listed above. When you book your fingerprinting appointment through Fieldprint, you will be provided with a list of locations near you where you can complete the appointment. Please choose the most convenient location for you to complete this requirement, whether inside Arizona or not.<\/span> <\/span><\/p>\n
Helpful links: <\/span>AZ locations<\/span><\/a>, <\/span>Location searcher<\/span><\/a> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I am a foreign national employee. Can I use this process? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes, foreign nationals can use this process to complete their fingerprinting requirements.<\/span> <\/span><\/p>\n
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If you have a social security number (SSN)<\/span><\/i>, you should enter that when requested in the portals.<\/span> <\/span><\/li>\n*
If you don’t have a SSN<\/span><\/i>, <\/span>you should check the box stating that you do not have an SSN in the DPS portal. In the Fieldprint portal, please enter 000-00-0000 in the SSN question field.<\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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If I have an Arizona fingerprint clearance card, do I still need to be fingerprinted?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes. NAU reserves the right to make its own determination regarding employment suitability based on fingerprint results. <\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
DPS or Fieldprint Questions<\/h2>\n\n
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I need help creating my DPS account.\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Please use the DPS <\/span>FAQ video<\/a> to assist you as you create your account. If you have questions that aren’t answered by the video or resources on the DPS website, please contact the HR front desk during regular business hours.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I need help creating my Fieldprint account or booking my Fieldprint appointment.\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Please use the FAQs on the Fieldprint website to assist you as you create your account and book an appointment. If you have questions about scheduling your appointment or site availability, please use the contact information provided on the Fieldprint page. <\/span> <\/span><\/p>\n
For other questions, or if you need help booking your appointment at NAU’s Flagstaff site, please contact the HR front desk during regular business hours.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I need to reschedule or cancel my Fieldprint appointment.\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you are using a network site<\/span><\/i>: Please follow the instructions in your Fieldprint appointment confirmation email to reschedule or cancel your appointment.<\/span> <\/span><\/p>\n
If your appointment is at NAU’s Flagstaff site<\/span><\/i>: Please follow the instructions in your Wait While appointment message or contact the HR Front Desk during regular business hours.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
Flagstaff HR Appointment Questions<\/h2>\n\n\n \n
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I need help booking my Fieldprint appointment at this site. Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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To be eligible to book a fingerprint appointment at this site, you must have completed all elements of Step 1 (Request fingerprinting through DPS) and Step 2 (Book electronic fingerprint appointment through Fieldprint) detailed above.<\/span> <\/span><\/p>\n
Once you have registered through Fieldprint, you are eligible to be fingerprinted at this site for 90 days. Use the <\/span>Flagstaff HR appointment scheduler<\/span><\/a> to book an appointment; if no appointment times work for you, please contact the HR Front Desk during regular business hours.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I need to be fingerprinted for NAU and another agency. Can I complete both appointments here?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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No, the Flagstaff HR site only processes fingerprints for NAU’s employment purposes. <\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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There are no appointment times at this location that work for me. Can I complete my appointment elsewhere?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If none of the appointment times in our <\/span>Flagstaff HR appointment scheduler<\/span><\/a> work for you, please contact the HR Front Desk during regular business hours to book an appointment. <\/span> <\/span><\/p>\n
If you have completed Steps 1 and 2 above, you can walk in during our business hours but customers with an appointment will be served first. We encourage everyone to use our <\/span>appointment scheduler<\/span><\/a> for fastest service.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Can I complete my fingerprinting and I-9 during the same appointment?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you are completing your fingerprint at the Flagstaff HR site, you can complete both the I-9 and your fingerprint at the same appointment. Choose the I-9 and Fingerprinting service in our <\/span>appointment scheduler<\/span><\/a>.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
General FAQs<\/h2>\n\n
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Can I drop in for a fingerprint appointment?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Fieldprint network site<\/span><\/i>: All Fieldprint network sites require an appointment and walk-ins will not be served. Review the site-specific information provided on the Fieldprint website for more information.<\/span> <\/span><\/p>\n
Flagstaff HR site<\/span><\/i>: If you have completed Steps 1 and 2 above, you can walk in during our business hours but customers with an appointment will be served first. We encourage everyone to use our <\/span>appointment scheduler<\/span><\/a> for fastest service.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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How secure are my fingerprints\/associated information throughout this process?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Both the DPS portal and the Fieldprint account registration services cover information about how your fingerprint information is used and stored. <\/span> <\/span><\/p>\n
Confidential information related to the fingerprint results are only communicated to authorized NAU employees via DPS’s secure portal. <\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Why do I need to be fingerprinted?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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HR Onboarding Specialists make final determinations about whether fingerprints are needed when they receive onboarding requests in the <\/span>Employee Service Center<\/span><\/a>. <\/span> <\/span><\/p>\n
New or continuing employees moving into a Safety and Security Sensitive position are required to be fingerprinted by <\/span>A.R.S. 15-1649<\/span><\/a>, <\/span>NAU Policy 1.085<\/span><\/a> and <\/span>ABOR Policy 6-709<\/span><\/a>.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I need to be fingerprinted for NAU and another agency. Can I do one appointment to complete both requests?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Each fingerprint request made through DPS requires a unique request reason. As such, you will need to complete one appointment per fingerprint request. <\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I work for NAU Police. Will I be fingerprinted using this process?\u00a0 Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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All employees being hired for work at the NAU Police Department are required to go through PD’s fingerprinting process and should <\/span>not<\/span><\/i> use the process described on this page.<\/span> <\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Contact Information<\/h3>\n
928-523-2223<\/a><\/p>\n
NAUHRContact@nau.edu<\/a><\/p>\n<\/div><\/div>\n
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DPS Portal<\/a><\/p>\n
Find a Fieldprint Location (Arizona)<\/a><\/p>\n
Find a Fieldprint Location (Nationwide)<\/a><\/p>\n
New Employee Websites<\/a><\/p>\n
Virtual I-9 Process<\/a><\/p>\n
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Office Hours<\/h3>\n
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Monday through Friday 8:00 AM to 5:00 PM<\/li>\n
Closed on all NAU Holidays<\/a><\/li>\n<\/ul>\n
\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"
Electronic Fingerprinting FAQs\u00a0 NAU is shifting to an electronic fingerprinting process. Learn more about the new process and FAQs below. \u00a0 Electronic Fingerprint Process New employees will be notified of a fingerprinting requirement in their Welcome Email. Once you have been notified that fingerprints are required: FAQs Eligibility Questions DPS or Fieldprint Questions Flagstaff HR […]<\/p>\n","protected":false},"author":24,"featured_media":3800,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-20344","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/pages\/20344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/comments?post=20344"}],"version-history":[{"count":0,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/pages\/20344\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/media\/3800"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/human-resources\/wp-json\/wp\/v2\/media?parent=20344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}