{"id":18007,"date":"2023-06-15T12:11:31","date_gmt":"2023-06-15T19:11:31","guid":{"rendered":"https:\/\/in.nau.edu\/human-resources\/?page_id=18007"},"modified":"2026-06-17T17:44:26","modified_gmt":"2026-06-17T17:44:26","slug":"benefits-faqs-new-to-nau","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/human-resources\/benefits-faqs-new-to-nau\/","title":{"rendered":"Benefits – FAQs New to NAU"},"content":{"rendered":"

New to NAU FAQs<\/div><\/div><\/h1>\n
General<\/h2>\n\n
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How do I register for New Employee Welcome or \u2018NEW\u201d? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Visit the New Employee Welcome training page<\/a> for more information.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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\u00a0Can I enroll in benefits before my first day? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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No, you will not be able to enroll in benefits until your first day of employment. You will enroll in your voluntary benefits such are health care through LOUIE – HR<\/strong><\/a> . You will not have access to the enrollment page until your new hire paperwork is completed and you have been added to LOUIE – HR<\/strong><\/a> .<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Who is eligible?<\/strong><\/h2>\n
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Voluntary Benefits<\/strong><\/em><\/h3>\n\n\n \n
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Who can enroll in NAU\u2019s health care plans? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Regular employees can enroll in voluntary benefits such as health care, flexible spending accounts, and life and short-term disability insurance.<\/p>\n
Visit the Benefit Eligibility Chart<\/a> for details on each benefit.<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Can I cover my dependents on my health care plan? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes. You can enroll yourself and your eligible dependents in NAU’s medical, dental, and vision plans.<\/p>\n
Eligible dependents include:<\/strong><\/p>\n
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Your legal spouse<\/li>\n
Your children (or your spouse’s children)<\/li>\n<\/ul>\n
A “child” may include:<\/strong><\/p>\n
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Biological or adopted children<\/li>\n
Children placed for adoption<\/li>\n
Children under legal guardianship (with court order)<\/li>\n
Foster children<\/li>\n
Children covered under a medical support order<\/li>\n
Disabled children who meet federal criteria<\/li>\n<\/ul>\n
👉 Visit the Dependent Eligibility<\/a> page for full details.<\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Does NAU offer domestic partnership coverage? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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No, NAU does not offer domestic partner coverage.<\/p>\n
👉 For more details on who is eligible, visit the Dependent Eligibility<\/a> page.<\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
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Primary Retirement Plans<\/strong><\/em><\/h3>\n\n\n \n
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Am I required to enroll in a Primary Retirement plan? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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All regular benefit eligible employees are required<\/u> by State of Arizona to enroll in a primary retirement plan.<\/p>\n
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Exceptions:<\/strong>
\nSome employees are not eligible, including:<\/p>\n
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Postdoctoral scholars<\/li>\n
Certain international employees<\/li>\n<\/ul>\n
👉 See the Benefit Eligibility Char<\/a>t<\/strong> for full details.<\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Who needs to make a Primary Retirement Plan election? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Faculty and University Staff may choose either ASRS or the ORP as their primary retirement plan and have 30 days to make their election.<\/p>\n
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Exception: Employees in positions within the Support & Operations Career Branch<\/a> <\/strong>are required to enroll in (ASRS) as their retirement plan and are not eligible to choose another plan.<\/li><\/ul><\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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How do I know if I am in a position in the support & Operation Career Branch? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Review the list of Support & Operations Career Branch<\/a><\/strong> job titles to determine if you are in that branch<\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I am over age 65 and have never contributed to ASRS, do I have to contribute? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Newly hired\\eligible employees who are age 65 or older may be able to opt out of ASRS membership. To be eligible to opt out, a person must:<\/p>\n
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Become employed\\eligible after the person is at least 65 years old,<\/li>\n
Not be an active, inactive, or retired ASRS member,<\/li>\n
Not be receiving long term disability (LTD) benefits and,<\/li>\n
Not have any credited or prior ASRS service.<\/li>\n<\/ul>\n
To opt-out, an eligible person must make the election in writing within 30-days of employment, not 30-days from becoming ASRS eligible (if different than the first day of employment). The election is irrevocable and constitutes a waiver of all benefits under ASRS.<\/p>\n
👉 To opt out of ASRS<\/strong> – complete the 65+membership waiver form<\/a> and return to nauhrbenefits@nau.edu<\/a> in the first 30-days of employment S. <\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I met the 20\/20 rule, do I have to participate in a primary retirement plan? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Per Arizona Revised Statute [A.R.S.§ 38-711(23)(b)] the ‘20\/20 rule’ states that part-time faculty or part-time temporary employees who work 20 or more hours per week for 20 or more weeks (either consecutively or sporadically)<\/strong> in the current fiscal year<\/strong> are required to participate in a mandatory retirement plan for the remainder of the fiscal year.<\/p>\n
NAU utilizes a report called the ‘20\/20 Report’ to track the hours worked for part-time faculty or part-time temporary employees each pay period in accordance with the 20\/20 rule.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
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Supplemental Retirement Plans<\/strong><\/em><\/h3>\n\n\n \n
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Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Who is eligible for the supplemental retirement plans?<\/strong><\/p>\n
Supplemental retirement plans are available to all employees. Deductions will be taken from your primary job.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I get paid through multiple positions; how can I enroll in the 403b plan? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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457 and 403b contributions are taken on your primary position, if you would like to contribute to a different or additional position, please contact the Benefits Team. <\/p><\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Enrolling in Benefits<\/strong><\/h2>\n
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Voluntary Benefits<\/strong><\/em><\/h3>\n\n\n \n
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Do I need to complete the \u2018Benefit Disclosure Form\u2019? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes! The Benefits Team uses the information on the Benefit Disclosure form<\/a> to determine if your service from another employer or previous NAU employment will affect your NAU benefits.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I transferred from another State employer, I was told my benefits would transfer. What do I need to do? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Transferring your benefits is a manual process<\/strong> that may take some time.<\/p>\n
To get started:<\/strong><\/p>\n
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Submit your Benefit Disclosure Form<\/strong> to nauhrbenefits@nau.edu<\/li>\n<\/ul>\n
What happens next:<\/strong><\/p>\n
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The Benefits team will contact you and your previous employer<\/li>\n
NAU will verify your prior benefit enrollment<\/li>\n
Once confirmed, you’ll be enrolled in the same plans (or you can choose new options)<\/li>\n<\/ul>\n
When coverage begins:<\/strong><\/p>\n
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Typically on your hire date<\/strong>, or<\/li>\n
The day after your previous coverage ends<\/strong> (if still active)<\/li>\n<\/ul>\n
👉 Submitting your form promptly helps avoid delays.<\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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How long do I have to enroll after I am hired in voluntary benefits? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You have 31 days to enroll in your voluntary benefits. If you do not enroll by the deadline, all benefits except basic life insurance will be waived.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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When will my medical insurance be effective? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Your coverage starts the first day of the pay period after you complete your enrollment<\/strong>.<\/p>\n
Example (2026):<\/strong><\/p>\n
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Enrollment submitted: 08\/20\/2026<\/strong><\/li>\n
Coverage begins: 08\/31\/2026<\/strong><\/li>\n
First payroll deduction: 09\/14\/2026<\/strong> (for the 08\/31–09\/13 pay period)<\/li>\n<\/ul>\n
👉 To find your exact date, review the Voluntary Benefit Effective Dates<\/strong>.<\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I\u2019m a new hire but don\u2019t have the option to enroll in benefits in LOUIE-HR, what do I do? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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To enroll in benefits, you must have your new hire packet (which includes your I-9) and an ePAR (the form that tells the payroll system your title, salary, start date etc.) loaded to the payroll system.<\/p>\n
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Once both of those items are loaded, a process behind the scenes needs to run to open your new hire benefits event in LOUIE – HR<\/strong><\/a> .<\/li>\n
Also, once you are activated in our payroll system, you will receive an email from the Benefits Team with information on how to enroll in your benefits, your benefit options, and links to benefit videos, etc.<\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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What happens if I do not elect benefits within the 31- day deadline Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you do not enroll by the deadline, all benefits except basic life insurance will be waived.<\/p>\n
Your next opportunity to enroll will be during Open Enrollment or if you have a Qualified Life Event such as marriage or birth of a child.<\/p>\n
Visit the Qualified Life Events<\/a> page for information on what is considered a QLE, the effective date for each event and how to submit your QLE request form.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I enrolled in medical coverage \u2013 when will I get my ID cards? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Your enrollment is sent to the provider on your coverage effective date<\/strong>.<\/p>\n
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It may take a few days to appear in the provider’s system<\/li>\n
Once available, you can create an account and print a temporary ID card<\/strong><\/li>\n
Your permanent ID cards will be mailed to your home address within about 2 weeks<\/strong><\/li>\n<\/ul>\n
✅ If you need care before your ID cards arrive, contact Human Resources for assistance.<\/p>\n
👉 Visit the Vendor Contact <\/a>page for provider websites and customer service information.<\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I\u2019m not showing as eligible for coverage yet with my health care provider, what do I do? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Reach out to the Benefits Team at NAUHRBenefits@nau.edu and please allow 48-72 hours to manually update your eligibility in the vendors system.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I need to update my address, what should I do? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You can update your address through LOUIE – HR<\/strong><\/a> . Please keep in mind that all mail is sent to your address listed as Home. If you need to update your address for Fidelity retirement, please contact the Benefits Team to make that update.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n
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Primary Retirement Plans<\/strong><\/em><\/h3>\n\n\n \n
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I am a new employee. How long do I have to enroll in a Primary Retirement Plan? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Faculty <\/strong>or University Staff (other than Support\\Operations) <\/strong>have within 30 days of eligibility to make your retirement election.<\/li>\n
University Staff (Support\\Operations) <\/strong>are automatically enrolled in ASRS and do not need to make a retirement election.<\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n \n
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How do I make my primary retirement plan election? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You will make your retirement election through the online retirement election form.<\/a><\/p>\n
If you do not make an election within the 30 days of your hire date you will be automatically enrolled in ASRS.<\/em><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I am a University Staff in Support\\Operation Role. Do I need to make a primary retirement plan election? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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No. You will be automatically enrolled or elect ASRS. You need to setup your ‘MyASRS” account with ID.me<\/em><\/p>\n
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myASRS online registration <\/a><\/li>\n
Your NAU Enrollment code is 4UQ00059<\/strong><\/li>\n<\/ul>\n
For help, call ASRS at (800) 621-3778<\/em><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I have a choice of Primary Retirement plans. What happens if I do not make a retirement election by the deadline? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you do not make a Primary Retirement election, you will be defaulted into the ASRS.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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\u00a0Can I change my primary retirement plan later? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You cannot change your primary retirement plan election unless your eligibility changes.<\/p>\n
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If you change from Classified Staff<\/strong> (grandfathered) to Faculty <\/strong>or University Staff (other than Support\\Operations)<\/strong> you will have the choice between ORP and ASRS.<\/li>\n
If you change from University Staff (Support\\Operations) <\/strong>to Faculty <\/strong>or University Staff (other than Support\\Operations)<\/strong> you will have the choice between ORP and ASRS.<\/li>\n
If you change from Faculty<\/strong> or University Staff (other tan Support\\Operations)<\/strong> to a University Staff (Support\\Operations)<\/strong> and were enrolled in the ORP your Primary Retirement plan enrollment will automatically be changed to ASRS.<\/li><\/ul><\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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My primary retirement plan is ASRS. When do my contributions begin? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you enroll in ASRS<\/strong> your contributions will begin effective:<\/p>\n
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New Members:<\/em> the first day of the pay period following 183 days<\/strong> of continuous service.<\/li>\n
Current Members:<\/em> at your date of hire<\/strong> if you have an active retirement account.<\/li>\n
Forfeited Members:<\/em> at your date of hire i<\/strong>f you forfeited your account less than two years ago.<\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n \n
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I selected the ORP as my primary retirement plan. When will my ORP contributions begin? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you enroll in the ORP<\/strong> your contributions will be effective the first day of the pay period<\/strong> following your election. <\/strong><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I university staff and just changed from a position in the Support and Operation branch and was allowed to change to the ORP. Can I transfer the funds from my ASRS account to the ORP? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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No, your ASRS benefit will remain in your ASRS account until you leave the university or retire. Your service while an ASRS member does count toward your vesting service with the ORP.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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\u00a0What is the difference between the ORP and ASRS? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Both the ASRS and ORP are 401(a) primary retirement plans. ASRS is a defined benefit (DB) plan and the ORP is a defined contribution (DC) plan.<\/p>\n
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Primary Retirement Plan Comparison<\/a><\/li>\n
ORP Guide<\/a><\/li>\n
ASRS retirement plan comparison and video.<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I am interested in enrolling in the ORP \u2013 where can I find investment information? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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When you choose the ORP, you’ll select Fidelity or TIAA<\/strong> as your investment provider.<\/p>\n
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Both offer a wide range of investment options<\/li>\n
You can contact NAU’s Fidelity or TIAA representatives for guidance<\/li>\n<\/ul>\n
✅ The Review Optional Retirement Plan Guide <\/a>on the ORP investment menu.<\/p>\n
👉 Visit the Vendor Contact <\/a>page for provider links and contact information.<\/p>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Supplemental Retirement Plans<\/strong><\/em><\/h3>\n\n\n \n
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When can I enroll or change my 403b or 457 plan election? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You are able to enroll or change your 403b or 457 accounts at any point during the year.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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How do I enroll in the 403(b) plan? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You may start, stop or change your contribution amount anytime. Fidelity is the administrator for the 403(b) plan, and you enroll or make changes to your contribution amount at netbenefits<\/a>.<\/p>\n
👉 Review the 403(b) Enrollment Instructions<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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How do I enroll in the 457(b) plan? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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You may start, stop or change your contribution amount anytime. Nationwide Retirement Solutions is the administer for the 457(b). Contact Randall Neis, Retirement Specialist (480) 213-4157 to enroll or make changes to your contribution amount.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Is there a Contribution Limit for the 403b and 457 plans? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes, you can contribute up to the IRS annual maximum each calendar year to each plan. For 2026 $24,500 is the contribution maximum. If you are age 50 or older, you can make up to an additional $8,0000 in catch-up contributions.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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I am a new employee and at my previous employer I already contributed $5,000 to a 403(b) at my previous employer. Can I contribute the full IRS maximum to this 403(b)? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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No, the IRS maximum is a personal maximum not a plan maximum. You should subtract the $5,000 from the current IRS maximum to determine how much you can contribute to the NAU 403(b) plan.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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