Formal Complaint Process for NAU Students

Student Complaints

Northern Arizona University is dedicated to treating all students fairly and respectfully. The university’s policies that apply to students are available in the NAU Policy Listing. Academic policies are included in the University Catalog. In addition there are policies within individual offices/departments (e.g. Department of Residence policies).

When a student encounters a problem on campus or feels she/he has been treated unfairly, the student should first try to resolve the issue informally with the faculty/staff member or department directly involved. Many issues can be resolved if a student makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns.

Filing a Formal Complaint

If the student is not satisfied after working informally to resolve the complaint, the student may use this website to file a formal complaint with the appropriate Dean or Senior Vice President. Formal complaints through this website are automatically tagged with the Net-ID used to login to this site’s online form. This ensures that the complaint is clearly attributable to the student.