FERPA (The Family Education Rights and Privacy Act), sets forth requirements regarding the privacy of student records and affords students certain rights with respect to their education records. FERPA applies to those institutions that receive funding from the Department of Education and guarantees students three primary rights: to inspect and review their education records; to seek to amend education records; and to exercise some control over the disclosure of information from those education records.

Education records are those records which are directly related to a student and maintained by Northern Arizona University or by a person or authorized agent acting for Northern Arizona University, which include any information or data recorded in any medium, including, but not limited to handwriting, print, tapes, film, microfilm, and microfiche.

For a complete walk through, please view the User Guide.

Follow all of the steps in the overview below to determine if a student has released information in the Lumberjack Family Hub:

• Log into Salesforce
• Search for the student
• Viewing the section titled “FERPA and release of information authorized”
• A green check mark will indicate a FERPA release on file as either RA6 (all records may be discussed with the individual) or RA6 Com (only information approved by the student in The Lumberjack Family Hub may be released)
• Click on the link to the Lumberjack Family Hub
• Search for the student
• Enter the PIN provided by the requestor
• View approved items

If there is no RA6 service indicator then the student has not approved the release of their information.

For a complete walk through, please view the User Guide

Follow all of the steps in the overview below to determine if a student has released information in the Lumberjack Family Hub:

• Log in
• Navigate to “Manage Service Indicators” (with proper security access)
• Search for the student
• View the service indicator code (RA6) and the “Reason Description”
• The reason description will indicate a FERPA release on file as Registrar’s Office (all records may be discussed with the individual) or FERPA data exists in Campus ESP (only information approved by the student in The Lumberjack Family Hub may be released)
• You may access The Lumberjack Family Hub by clicking on the RA6 link
• Click the link in the description to log into the Lumberjack Family Hub
• Search for the student
• Enter the PIN provided by the requestor
• View approved items

If there is no RA6 service indicator then the student has not approved the release of their information.

Please email Support@CampusESP.com if there are any issues, for you or the individual you are working with, accessing or viewing the content and connections in the Lumberjack Family Hub.

No, FERPA Releases on file prior to the Lumberjack Family Hub remain active and all records may be discussed with the individual.

However, if both RA6 Service Indicators are present, only the Lumberjack Family Hub Service Indicator is valid.

Please see the difference in the chart below:

If the student has not restricted access to “directory” (or public) information, you may release the following:

• Name
• Address (local and permanent)
• University E-mail address
• Telephone number
• Major field of study
• Participation in officially recognized activities and sports
• Weight and height of members of athletic teams
• Dates of attendance (enrollment verification)
• Enrollment status (undergraduate or graduate, freshman, etc., full-time or part-time)
• Degrees, honors, and awards received
• Institution most recently previously attended

Additionally, you may share university processes and procedures, as well as web content, that is public information.

You may share university processes and procedures, as well as web content, that is public information with a third party. If Personally Identifiable Information is requested, please direct the requestor to the Lumberjack Family Hub to obtain a FERPA Release.

Interoffice sharing of Personally Identifiable Information must be through an approved modality and adhere to NAU’s Data Classification and Handling Policy.

Do Not Release Without the Student’s Written Authorization (*Can be found in The Lumberjack Family Hub):

• Student ID number
• Student ID Photo
• Grades*/Exam Scores
• Grade Point Average*
• Social Security Number
• Parent Address/Phone
• Detail of Registration Information (i.e., courses, times)*
• Race, Ethnicity, or Nationality
• Gender
• Total Credits*
• Number of Credits Enrolled in a term
• Emergency Contact

The records below are not accessible through the Lumberjack Family Hub. The person to whom you are working with will need to request the records from an appropriate NAU school official. Individual units may require additional information prior to disclosing the records.

1. Housing Information – Campus Living
2. Student Conduct Information – Office of Students Rights & Responsibilities
3. Disability Resource Information – Disability Resources

The public posting of grades either by the student’s name, student ID number, or social security number without the student’s written permission is a violation of FERPA. This includes the posting of grades to a class/institutional website and applies to any public posting of grades in hallways and in departmental offices for all students including those taking distance education courses. This includes leaving graded materials in hallways.

If an instructor wants to post grades, then a system needs to be put in place that ensures FERPA requirements are met. The instructor may also obtain the student’s written permission or use code words or randomly assigned numbers that only the instructor and individual student know.

Notification of grades via e-mail is in violation of FERPA. There is no guarantee of confidentiality on the Internet. The institution would be held responsible if an unauthorized third party gained access, in any manner, to a student’s education record through any electronic transmission method.