{"id":5764,"date":"2024-01-30T23:45:34","date_gmt":"2024-01-30T23:45:34","guid":{"rendered":"https:\/\/in.nau.edu\/facility-services\/?page_id=5764"},"modified":"2026-03-11T19:07:50","modified_gmt":"2026-03-11T19:07:50","slug":"work-control-center","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/facility-services\/work-control-center\/","title":{"rendered":"Work Control Center"},"content":{"rendered":"<h1 style=\"text-align: left\">Work Control Center<\/h1>\n<h2>Maintaining NAU&#8217;s Excellence<\/h2>\n<hr \/>\n<p>Click this button to submit a work request: <!-- shortcode-button -->\n<div class=\"shortcode-button shortcode-button--left\">\n      <a class=\"main-button\" href=\"https:\/\/nau.webtma.com\/Login\/Validate\/?tkn=Aeju3t0dQ-mIYljyqm6CeQQXJCThV4xUHiphb0sGXRPAqxggVPswNipqXXeQInaZK8l5rOJjNTbcP3TFbKQwD25s9owDsXBy78NqFuJvNLrjGA01rgvTCMxbQavPUQNu03qq1XbIQp1v7q062JnP0InwwlNs1xAP6wYHVdjiY_FcW3lSljC35v0FyXkUctotWDxV9M53JhjO62KQCvRbc9pq3FMh5qCnw3JwroJZDmPXDVKOSywvq_CIHFsgSdclru42zuKJMMm38OD3HAI6hQ\">Work Request Portal<\/a>\n  <\/div>\n<\/p>\n<p>*If the website is not loading properly, please try these steps:<br \/>\n\u2022 Try a different browser<br \/>\n\u2022 Clear your cache and cookies<br \/>\n\u2022 Check your internet connection<br \/>\n<em>Thank you!<\/em><\/p>\n<hr \/>\n<h3 style=\"text-align: left\"><strong><span style=\"color: #ff0000\">After Hours <\/span>Maintenance Requests<\/strong><\/h3>\n<p>NAU Facility Services provides limited after-hours maintenance response for emergent or critical issues only. Our on-call staff is available to address situations that present immediate safety concerns, risk of property damage, or significant disruption to campus operations (e.g., flooding, power outages, gas emergencies, or loss of heat).<\/p>\n<ul>\n<li><strong>To report an emergent or critical issue<\/strong>, call\u00a0<a href=\"tel:9285234227\"><strong>928-523-4227<\/strong><\/a> (available 24\/7).<\/li>\n<li><strong>For life-threatening emergencies<\/strong>, call <strong><a href=\"tel:911\">911<\/a><\/strong> immediately.<\/li>\n<li><strong>For non-urgent maintenance requests<\/strong>, please submit your online request using the <strong>Work Request Portal<\/strong> button located at the top of this webpage.<\/li>\n<\/ul>\n<hr \/>\n<h2 style=\"text-align: left;padding-left: 40px\"><strong><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-4702 alignright\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/139\/2024\/09\/NAU-Recycling-Symbol.jpg\" alt=\"\" width=\"208\" height=\"200\" \/><\/strong><\/h2>\n<h3 style=\"text-align: left\"><strong><span style=\"color: #ff0000\">Update<\/span> on Deskside Recycling Deployment<\/strong><\/h3>\n<ul>\n<li style=\"text-align: left\">All offices should now have convenient access to common area receptacles (blue bins for recycling, brown for waste\/landfill)<\/li>\n<li style=\"text-align: left\">Deskside bins will no longer be provided. If you have one, it won&#8217;t be removed. However, liners will not be provided, and the bin should only be used for recycling.<\/li>\n<li>Going forward, Custodial will no longer provide deskside collection. Office occupants are responsible for sorting and emptying recyclables and waste into the appropriate common area bins.<\/li>\n<\/ul>\n<hr \/>\n<p>The <strong>Work Control Center<\/strong> is the hub of NAU facilities and grounds maintenance. We are a customer-focused team dedicated to providing our students, staff and researchers with an excellent environment in which to study, live and work.<\/p>\n<p>From changing a light bulb to a classroom renovation, we are the first point of contact for maintenance and billable services requests in the 118 academic and residential campus buildings, which total $2 billion in physical assets.<\/p>\n<p>The <strong>Work Control Center<\/strong> processes and manages all phone, TMA iServiceDesk, and walk-in work requests, which we dispatch to one of our 300-trained technicians in these departments:<\/p>\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    \n<ul>\n<li>University Custodial Team<\/li>\n<li>Landscaping<\/li>\n<li>Carpentry<\/li>\n<li>Electrical<\/li>\n<li>Plumbing \n<\/div>\n<\/li>\n<\/ul>\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    <\/p>\n<ul>\n<li>Heating, Ventilation &amp; Cooling (HVAC)<\/li>\n<li>General Maintenance<\/li>\n<li>Building Access Services<\/li>\n<li>Paint<\/li>\n<li>Moving<\/li>\n<\/ul>\n<p>\n<\/div>\n<\/div>\n<h3>Requests for Service<\/h3>\n<\/span><\/p>\n\n\n\n<!-- shortcode-tab -->\n<div class='shortcode-tab-container tab-count-5'>\n    <ul class='tabs'>\n                <li class=\"tab\">\n            <a class=\"shortcode-tab__trigger\" href=\"#\" data-header=\"P0_1\">\n                <div class=\"shortcode-tab-header selected\">\n                    <h4>\n                        P0 <span class=\"screen-reader-text\">Tab Open<\/span>\n                    <\/h4>\n                <\/div>\n            <\/a>\n        <\/li>\n                <li class=\"tab\">\n            <a class=\"shortcode-tab__trigger\" href=\"#\" data-header=\"P1_2\">\n                <div class=\"shortcode-tab-header \">\n                    <h4>\n                        P1 <span class=\"screen-reader-text\">Tab Closed<\/span>\n                    <\/h4>\n                <\/div>\n            <\/a>\n        <\/li>\n                <li class=\"tab\">\n            <a class=\"shortcode-tab__trigger\" href=\"#\" data-header=\"P2_3\">\n                <div class=\"shortcode-tab-header \">\n                    <h4>\n                        P2 <span class=\"screen-reader-text\">Tab Closed<\/span>\n                    <\/h4>\n                <\/div>\n            <\/a>\n        <\/li>\n                <li class=\"tab\">\n            <a class=\"shortcode-tab__trigger\" href=\"#\" data-header=\"P3_4\">\n                <div class=\"shortcode-tab-header \">\n                    <h4>\n                        P3 <span class=\"screen-reader-text\">Tab Closed<\/span>\n                    <\/h4>\n                <\/div>\n            <\/a>\n        <\/li>\n                <li class=\"tab\">\n            <a class=\"shortcode-tab__trigger\" href=\"#\" data-header=\"P4_5\">\n                <div class=\"shortcode-tab-header \">\n                    <h4>\n                        P4 <span class=\"screen-reader-text\">Tab Closed<\/span>\n                    <\/h4>\n                <\/div>\n            <\/a>\n        <\/li>\n            <\/ul>\n        <!-- shortcode-accordion -->\n<div class=\"shortcode-accordion \" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"P0_1\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>P0 <span class=\"screen-reader-text\">Accordion Open<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n\n<p><span style=\"color: #ff0000\"><strong>Priority 0<\/strong> <strong>&ndash; Emergency (anticipated response time of 2 hours)<\/strong><\/span><\/p>\n<ul>\n<li>Fire<\/li>\n<li>Life<\/li>\n<li>Health and safety<\/li>\n<\/ul>\n<p><span style=\"color: #000000\"><\/span><\/p>\n\n    <\/body><\/html>\n\n    <\/div>\n<\/div>\n\n        <!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"P1_2\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>P1 <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n\n<p><strong><span style=\"color: #ff6600\">Priority 1 &ndash; Critical (anticipated response time of 24 hours)<\/span><\/strong><\/p>\n<ul>\n<li>Inoperative door opener\/closer<\/li>\n<li>Elevator outage<\/li>\n<li>Fire alarm beeping<\/li>\n<li>Roof leaks<\/li>\n<li>Plumbing blockages and backups<\/li>\n<\/ul>\n\n\n    <\/body><\/html>\n\n    <\/div>\n<\/div>\n\n        <!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"P2_3\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>P2 <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n\n<p><strong><span style=\"color: #ff9900\">Priority 2 &ndash; Urgent (anticipated response time of 5 days)<\/span><\/strong><\/p>\n<ul>\n<li>Clogged toilet, urinal, sink or shower (when other restroom\/shower facilities are available)<\/li>\n<li>Graffiti removal<\/li>\n<\/ul>\n\n\n    <\/body><\/html>\n\n    <\/div>\n<\/div>\n\n        <!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"P3_4\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>P3 <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n\n<p><span style=\"color: #008000\"><strong>Priority 3 &ndash; Routine (anticipated response time of 30 days)<\/strong><\/span><\/p>\n<ul>\n<li>Ceiling tile repair\/replace<\/li>\n<li>Light bulb replacements where adequate lighting exists<\/li>\n<li>Inoperative electrical outlets<\/li>\n<li>Paint patching<\/li>\n<li>Install bulletin boards, hooks, framed pictures<\/li>\n<\/ul>\n\n\n    <\/body><\/html>\n\n    <\/div>\n<\/div>\n\n        <!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"P4_5\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>P4 <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n\n<p><strong><span style=\"color: #000080\">Priority 4 &ndash; Scheduled (variable response time)<\/span><\/strong><\/p>\n<ul>\n<li>Events with deadlines:\n<ul>\n<li>Bluestakes<\/li>\n<li>Inspections<\/li>\n<li>Plan review<\/li>\n<li>Planned maintenance<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n    <\/body><\/html>\n\n    <\/div>\n<\/div>\n\n    <\/div>\n\n<h4>How to Submit a Work Request<\/h4>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Step by Step_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Step by Step <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><strong>Submitting a Work Request:<\/strong><\/p>\n<p><strong>[NOTE: Requests pertaining to a specific date and\/or time must be submitted at least two business days in advance.]<\/strong><\/p>\n<ol>\n<li>Use the &ldquo;Submit work request or track work order&rdquo; button at the top of the page, visit the <a href=\"https:\/\/nau.webtma.com\/Login\/Validate\/?tkn=Aeju3t0dQ-mIYljyqm6CeQQXJCThV4xUHiphb0sGXRPAqxggVPswNipqXXeQInaZK8l5rOJjNTbcP3TFbKQwD25s9owDsXBy78NqFuJvNLrjGA01rgvTCMxbQavPUQNu03qq1XbIQp1v7q062JnP0InwwlNs1xAP6wYHVdjiY_FcW3lSljC35v0FyXkUctotWDxV9M53JhjO62KQCvRbc9pq3FMh5qCnw3JwroJZDmPXDVKOSywvq_CIHFsgSdclru42zuKJMMm38OD3HAI6hQ\">Work Request Portal<\/a>,&nbsp;<em>or<\/em> call our office at <a href=\"tel:928-523-4227\">928-523-4227<\/a>.<\/li>\n<li>If submitting online, log in to the TMA iServiceDesk using your NAU username and password.<\/li>\n<li>Use the &ldquo;Submit a Request&rdquo; in the upper left corner of the page.<\/li>\n<li>Select your facility. &ldquo;Flagstaff Campus&rdquo; is the default setting.<\/li>\n<li>From the drop-down menu select the building in which you have a maintenance work request.<\/li>\n<li>Your name and e-mail will auto fill in the &ldquo;Submit Your Request&rdquo; tab. Please include your phone number.<\/li>\n<li>In the &ldquo;Area&rdquo; drop-down menu, select the area and or room number where you need the work done &ndash; i.e., room, office, hallway, classroom. <strong>NOTE: <\/strong>If the building\/area location needed is not available, please contact the Work Control Center at 928-523-4227 to submit your work request.<\/li>\n<li>If your request is for an academic building, please enter your speedchart number in the &ldquo;Account #&rdquo; box. If you are submitting a request for a campus living facility, you do not need an account number.<\/li>\n<li>In the &ldquo;Request&rdquo; box please include a detailed description of the maintenance issue that needs attention or repair.<\/li>\n<li>Use the &ldquo;Submit&rdquo; button.<\/li>\n<\/ol>\n<p><strong>The Processed Work Request:<\/strong><\/p>\n<ol>\n<li>After submitting the service request you will&nbsp;receive an email from&nbsp;<a href=\"mailto:work.control@nau.edu\">work.control@nau.edu<\/a> that will include your service request number.<\/li>\n<li>When your&nbsp;service request has been accepted in the Work Control Center you will&nbsp;receive another&nbsp;email that will include your work order number.<\/li>\n<li>Next, your work order is prioritized by urgency and dispatched to one of our 300 technicians.<\/li>\n<\/ol>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Work Order Priority Levels_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Work Order Priority Levels <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p>Work order priority level definitions:<\/p>\n<ul>\n<li><strong>Priority 0 &ndash; Emergency (anticipated response time of 2 hours) <\/strong>Fire, health, and safety items that demand immediate response to protect and save property and lives. There is an immediate response to alleviate the situation, but not necessarily a permanent repair. Examples would include but not limited to gas odor\/leak, fire, etc.<\/li>\n<li><strong>Priority 1 &ndash; Critical (anticipated response time of 24 hours) <\/strong>Failures that impair a system or component but does not render it inoperative. This work will normally be accomplished with same-day service. These are critical conditions that impair the use of a facility, pose a potential threat of personal injury, might cause equipment damage if not addressed, can cause a loss of research or work product, or can cause a serious disruption of university operations. This work will be given proper attention to determine the scope and to fit the work in among the normal, daily duties of the staff. Campus living facilities and food-service locations will take precedence over others of the same priority. Examples would include but not limited to, ADA compliance issues (inoperative door opener\/closer, elevator outage), lock issues that pose a safety threat (campus living apartments), fire alarm beeping\/troubles, roof leaks, multiple clogged showers\/toilets\/urinals\/sinks (backup), etc.<\/li>\n<li><strong>Priority 2 &ndash; Urgent (anticipated response time of 5 days) <\/strong>Work may be high profile in nature, have a short deadline date, or may affect research or work product. Examples would include but not limited to, clogged toilet, urinal, sink, shower (when other restroom\/shower facilities are available), graffiti removal, etc.<\/li>\n<li><strong>Priority 3 &ndash; Routine (anticipated response time of 30 days) <\/strong>Maintenance or service item that does not pose an immediate risk to facilities, systems, equipment or components and can be handled on a planned and scheduled basis. Advance coordination with the customer is typically required to allow scheduling of personnel and receipt of materials. Routine maintenance is the day-to-day, recurrent, or periodic work required to maintain and preserve a facility or facility&rsquo;s mechanical systems at optimal working conditions. Examples would include but not limited to damaged ceiling tiles, light bulb replacements where adequate lighting exists, inoperative outlets, patch\/paint, etc.<\/li>\n<li><strong>Priority 4 &ndash; Scheduled (anticipated response time is variable ) <\/strong>These requests enter the job queue and are processed in the order in which they are received &mdash; large-scale\/multi-trade work orders are treated as projects; they may require several months to complete. Jobs related to specific events require adequate lead-time to be completed on the date requested. While every attempt is made to accomplish all work in a timely manner, there are times when maintenance, a repair, or some other item of work must be deferred. The requesting department or individual will be notified of the reasons for the delay. Examples would include, but not limited to events with a deadline date, bluestakes, inspections, plan review, planned maintenance, etc.<\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<hr \/>\n<h4><span style=\"color: #000080\">If you are having internet connectivity issues or need assistance with technical equipment, please contact <a style=\"color: #000080\" href=\"https:\/\/in.nau.edu\/its\/\">ITS<\/a> or submit a ticket using the <a href=\"https:\/\/servicenow.nau.edu\/sp\">ServiceNow<\/a> portal.<\/span><\/h4>\n<hr \/>\n<h2 style=\"text-align: center\">Work Control Center FY22<\/h2>\n<h3 style=\"text-align: center\">By the Numbers<\/h3>\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    <\/p>\n<p style=\"text-align: left\"><!-- shortcode-number -->\n<div class=\"shortcode-number shortcode-number--center\">\n    <div class=\"shortcode-number__container\">\n        <h4>35K<\/h4>\n        <span class=\"number-text-code\">\n\nWork orders processed in FY22\n\n<\/span>\n    <\/div>\n<\/div>\n<\/p>\n<p>\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    <\/p>\n<p style=\"text-align: left\"><!-- shortcode-number -->\n<div class=\"shortcode-number shortcode-number--center\">\n    <div class=\"shortcode-number__container\">\n        <h4>2,800<\/h4>\n        <span class=\"number-text-code\">\n\nAverage number of work orders processed monthly\n\n<\/span>\n    <\/div>\n<\/div>\n<\/p>\n<p>\n<\/div>\n<\/div>\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    <\/p>\n<p style=\"text-align: left\"><!-- shortcode-number -->\n<div class=\"shortcode-number shortcode-number--center\">\n    <div class=\"shortcode-number__container\">\n        <h4>136<\/h4>\n        <span class=\"number-text-code\">\n\nAverage number of work orders created daily\n\n<\/span>\n    <\/div>\n<\/div>\n<\/p>\n<p>\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    <\/p>\n<p style=\"text-align: left\"><!-- shortcode-number -->\n<div class=\"shortcode-number shortcode-number--center\">\n    <div class=\"shortcode-number__container\">\n        <h4>35%<\/h4>\n        <span class=\"number-text-code\">\n\nOf work orders are created for General Maintenance\n\n<\/span>\n    <\/div>\n<\/div>\n<\/p>\n<p>\n<\/div>\n<\/div>\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    <!-- shortcode-image-caption -->\n<span class=\"shortcode-image-caption shortcode-image-caption--center\">\n    <a href=\"https:\/\/in.nau.edu\/facility-services\/work-control-center\/work-control-center-faq\/\">    <span class=\"shortcode-image-caption__container\">\n                <span class=\"shortcode-image-caption__caption\">\n            <span>\nWork Control Center FAQ\n\n&nbsp;\n&nbsp;\n\n<\/span>\n        <\/span>\n                <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-778 size-landscape-image\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/229\/2020\/07\/02-campus-life-10282015_30160749075_o-464x348.jpeg\" alt=\"Three people talking while looking at a book on campus.\" width=\"464\" height=\"348\">\n    <\/span>\n    <\/a><\/span>\n\n<\/div>\n\n<h5><\/h5>\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-2\">\n    <!-- shortcode-image-callout -->\n<span class=\"shortcode-image-callout shortcode-image-callout--center\">\n    <a href=\"https:\/\/directory.nau.edu\/departments?id=30431\">    <span class=\"shortcode-image-callout__outer-container\">\n        <span class=\"shortcode-image-callout__container\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1131 size-landscape-image\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/229\/2021\/05\/0073_Campus_life_20200916-464x348.jpg\" alt=\"Close up of grasses with 5 people walking in the distance on campus.\" width=\"464\" height=\"348\">\n                        <span class=\"shortcode-image-callout__header-container\">\n                <span>WCC in the NAU Directory<\/span>\n            <\/span>\n                    <\/span>\n                <span class=\"shortcode-image-callout__text-container\">\n            <span class=\"shortcode-image-callout__text-container__text\">\n&nbsp;\n\n\n\n<\/span>\n        <\/span>\n            <\/span>\n    <\/a><\/span>\n\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\"><!-- shortcode-contact -->\n<div class=\"shortcode-contact\">\n    <div class=\"contact-header\">\n        <h3>Contact the Work Control Center<\/h3>\n    <\/div>\n    <div class=\"contact-body\">\n                <a href=\"mailto:Work.Control@nau.edu\" aria-label=\"Contact the Work Control Center: Email Address\" title=\"Email Address\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Email:<\/span>\n            <\/div>\n            <div class=\"contact-email\">Work.Control&#8203;@nau.edu<\/div>\n        <\/a>\n                        <a href=\"tel:928-523-4227\" aria-label=\"Contact the Work Control Center: Telephone Number\" title=\"Telephone Number\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Call:<\/span>\n            <\/div>\n            <div class=\"contact-phone\">928-523-4227<\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\"><!-- shortcode-block -->\n<div class=\"shortcode-block\">\n      <div class=\"block-header\">\n        <h3>Important information<\/h3>\n    <\/div>\n          <div class=\"block-body\">\n      <div><\/p>\n<p><strong>Life-threatening emergency:<\/strong><\/p>\n<ul>\n<li>Call <strong><a href=\"tel:911\">911<\/a><\/strong><\/li>\n<\/ul>\n<p><strong>Non-emergency:<\/strong><\/p>\n<ul>\n<li>Call <strong>NAU Police Department<\/strong> <strong>business line<\/strong>, <a href=\"tel:928-523-3611\">928-523-3611<\/a><\/li>\n<\/ul>\n<p><strong>Bat Protocols:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/in.nau.edu\/environmental-health-and-safety\/bat-safety-and-protocols\/\">Bat Safety and Protocols<\/a><\/li>\n<\/ul>\n<p><strong>Maintenance emergency:<\/strong><\/p>\n<ul>\n<li>Call the Work Control Center <strong>24\/7,<\/strong> <a href=\"tel:928-523-4227\">928-523-4227<\/a><\/li>\n<\/ul>\n<hr \/>\n<p><strong>Office hours:<\/strong><br \/>\nMonday\u2013Friday<br \/>\n8:00 AM to 5:00 PM<\/p>\n<p><\/div>\n          <\/div>\n  <\/div>\n<\/p>\n<p><\/div>\n<\/div>\n\n<p>&nbsp;<\/p>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\"><!-- shortcode-block -->\n<div class=\"shortcode-block\">\n      <div class=\"block-header\">\n        <h3>Request Forms<\/h3>\n    <\/div>\n          <div class=\"block-body\">\n      <div><\/p>\n<ul>\n<li><a href=\"https:\/\/nau.webtma.com\/Login\/Validate\/?tkn=Aeju3t0dQ-mIYljyqm6CeQQXJCThV4xUHiphb0sGXRPAqxggVPswNipqXXeQInaZK8l5rOJjNTbcP3TFbKQwD25s9owDsXBy78NqFuJvNLrjGA01rgvTCMxbQavPUQNu03qq1XbIQp1v7q062JnP0InwwlNs1xAP6wYHVdjiY_FcW3lSljC35v0FyXkUctotWDxV9M53JhjO62KQCvRbc9pq3FMh5qCnw3JwroJZDmPXDVKOSywvq_CIHFsgSdclru42zuKJMMm38OD3HAI6hQ\">Work Request Portal<\/a><\/li>\n<li><a href=\"https:\/\/cas.nau.edu\/cas\/login?service=https%3a%2f%2fonbase.nau.edu%2fappnet%2fUnityForm.aspx%3fd1%3dASqhebEjsgzFu3LYBRs6u6qgL6czn4wpH96VpSwGQkiCaL3%252FIGU4UYZs8qzTu6LfOT5PwLLBgLluL02JHAlL1%252FVKG%252B%252B6hjkYM3%252BGn%252FzQ4dnSvDahQ4gcvFAabL3yXRnsIy835BvU4uGnEfnuYfgT%252BdoDUrRpuf7bDNz93xofckdNwrJinZByfb%252BEdm%252BalZTUjEDWDUPtxXgNPi8oKBEVkDk%253D\">Project Initiation<\/a><\/li>\n<\/ul>\n<p><\/div>\n          <\/div>\n  <\/div>\n<\/p>\n<p><!-- shortcode-block -->\n<div class=\"shortcode-block\">\n      <div class=\"block-header\">\n        <h3>Quick Links<\/h3>\n    <\/div>\n          <div class=\"block-body\">\n      <div><\/p>\n<ul>\n<li><a title=\"For Faculty, Staff and Building Managers\" href=\"http:\/\/in.nau.edu\/facility-services\/fac_staff\/\">For Faculty, Staff &amp; Building Managers<\/a><\/li>\n<li><a title=\"Design Professionals &amp;amp; Contractors\" href=\"https:\/\/in.nau.edu\/facility-services\/dp-contract\/\" target=\"_self\" rel=\"noopener noreferrer\">For Design Professionals &amp; Contractors<\/a><\/li>\n<li><a title=\"Bids and RFQ's\" href=\"https:\/\/in.nau.edu\/facility-services\/bids-rfq\/\">Bids &amp; RFQs<\/a><\/li>\n<li><a title=\"Insurance &amp;amp; Claims Services\" href=\"https:\/\/nau.edu\/insurance-claims-services\/\">Insurance &amp; Claims Services<\/a><\/li>\n<li><a title=\"Office of the Fire Marshal\" href=\"https:\/\/in.nau.edu\/environmental-health-and-safety\/safety-programs\/office-of-the-fire-marshal\/\">Office of the Fire Marshal<\/a><\/li>\n<li><a title=\"Current Construction\" href=\"https:\/\/in.nau.edu\/Facility-Services\/Planning\/Design-Construction\/\">Design &amp; Construction<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/facility-services\/snow-information\/\">Snow Information<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/facility-services\/annual-reports\/\">Annual Reports<\/a><\/li>\n<\/ul>\n<p><\/div>\n          <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Work Control Center Maintaining NAU&#8217;s Excellence Click this button to submit a work request: *If the website is not loading properly, please try these steps: \u2022 Try a different browser \u2022 Clear your cache and cookies \u2022 Check your internet connection Thank you! After Hours Maintenance Requests NAU Facility Services provides limited after-hours maintenance response [&hellip;]<\/p>\n","protected":false},"author":222,"featured_media":5857,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-5764","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages\/5764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/users\/222"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/comments?post=5764"}],"version-history":[{"count":69,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages\/5764\/revisions"}],"predecessor-version":[{"id":6965,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages\/5764\/revisions\/6965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/media\/5857"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/media?parent=5764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}