{"id":5680,"date":"2023-12-20T08:30:21","date_gmt":"2023-12-20T08:30:21","guid":{"rendered":"https:\/\/in.nau.edu\/facility-services\/?page_id=5680"},"modified":"2026-09-15T17:19:43","modified_gmt":"2026-09-15T17:19:43","slug":"bas","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/facility-services\/ops\/bas\/","title":{"rendered":"Building Access Services"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7071 size-landscape-image\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/139\/2026\/09\/Lockshop-1867-medium-464x348.jpg\" alt=\"A person working on a key-cutting machine in the university lockshop with many key blanks stored in the background.\" width=\"464\" height=\"348\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/139\/2026\/09\/Lockshop-1867-medium-464x348.jpg 464w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/139\/2026\/09\/Lockshop-1867-medium-800x600.jpg 800w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/139\/2026\/09\/Lockshop-1867-medium-232x174.jpg 232w\" sizes=\"auto, (max-width: 464px) 100vw, 464px\" \/><\/p>\n<h1>Building Access Services (BAS)<\/h1>\n<h3><!-- shortcode-button -->\n<div class=\"shortcode-button shortcode-button--left\">\n      <a class=\"main-button\" href=\"https:\/\/directory.nau.edu\/departments?id=30420\">Find our department in the NAU Directory<\/a>\n  <\/div>\n<\/h3>\n<div class=\"collapse\">\n<h2>Key Requests<\/h2>\n<\/div>\n<ul>\n<li><strong>Most key requests<\/strong>\u00a0can be submitted electronically via the <a href=\"https:\/\/nau.webtma.com\/Login\/Validate\/?tkn=Aeju3t0dQ-mIYljyqm6CeQQXJCThV4xUHiphb0sGXRPAqxggVPswNipqXXeQInaZK8l5rOJjNTbcP3TFbKQwD25s9owDsXBy78NqFuJvNLrjGA01rgvTCMxbQavPUQNu03qq1XbIQp1v7q062JnP0InwwlNs1xAP6wYHVdjiY_FcW3lSljC35v0FyXkUctotWDxV9M53JhjO62KQCvRbc9pq3FMh5qCnw3JwroJZDmPXDVKOSywvq_CIHFsgSdclru42zuKJMMm38OD3HAI6hQ\">TMA Service Request Portal<\/a> (or by clicking on the &#8220;Work Request Portal&#8221; link at the upper right of any Facility Services webpage). Scroll down to &#8220;<strong>Keys &amp; Access<\/strong>&#8221; and select either &#8220;Individual Key Holder&#8221; or &#8220;Department Key Holder,&#8221; as appropriate.<\/li>\n<li><strong>Grand Master Keys<\/strong> are typically reserved for Facility Services, ITS, and NAU PD staff that need immediate and often emergency access to multiple buildings throughout campus.\u00a0Begin your grand master key request by using the new <a href=\"https:\/\/servicenow.nau.edu\/esc?id=sc_cat_item&amp;sys_id=5c22a1f23b024f90a1fc130c95e45a11\">ServiceNow form<\/a>. Once this request has been approved, submit a key request in the TMA portal \u2013 be sure to check the box for &#8220;<span class=\"itemLabel\"><strong>Master Key Request?<\/strong>&#8221; and attach your ServiceNow approval as a PDF<\/span>. See the <a href=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/139\/2026\/09\/Grand-Master-Key-Request-User-Guide_requester-version.pdf\">Grand Master Key Request User Guide<\/a> for detailed instructions on using the ServiceNow form.<\/li>\n<li><strong>Keys for Outside Vendors &amp; Contractors<\/strong> who require NAU property access should be requested by submitting the&#8221;<strong>Contractor Key Request Form<\/strong>&#8221; under &#8220;<strong>For Internal FS Use Only<\/strong>&#8221; on the\u00a0<a href=\"https:\/\/nau.webtma.com\/Login\/Validate\/?tkn=Aeju3t0dQ-mIYljyqm6CeQQXJCThV4xUHiphb0sGXRPAqxggVPswNipqXXeQInaZK8l5rOJjNTbcP3TFbKQwD25s9owDsXBy78NqFuJvNLrjGA01rgvTCMxbQavPUQNu03qq1XbIQp1v7q062JnP0InwwlNs1xAP6wYHVdjiY_FcW3lSljC35v0FyXkUctotWDxV9M53JhjO62KQCvRbc9pq3FMh5qCnw3JwroJZDmPXDVKOSywvq_CIHFsgSdclru42zuKJMMm38OD3HAI6hQ\">TMA Service Request Portal<\/a>.\u00a0Vendors\/contractors take responsibility for re-keying costs if the keys are lost or not returned by the expiration date.<\/li>\n<li><strong><span style=\"text-decoration: underline\">All key requests<\/span> and <span style=\"text-decoration: underline\">lost, stolen, or misplaced keys<\/span> will be subject to the costs specified on the <a href=\"https:\/\/in.nau.edu\/facility-services\/ops\/bas\/key-costs\/\">BAS Key Costs page<\/a>.<\/strong><\/li>\n<li>All key requests are subject to the current <a href=\"https:\/\/in.nau.edu\/university-policy-library\/wp-content\/uploads\/sites\/395\/Key-Control-EXISTING.pdf\">BAS Key Control Policy<\/a>.<\/li>\n<\/ul>\n<h3>See below for other important definitions and guidelines.<\/h3>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Lost or Stolen Keys_0\" id=\"shortcode-accordion-1-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-1-panel\">\n            Lost or Stolen Keys\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-1-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-1-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<div class=\"collapse\">\n<p>Lost or stolen keys<strong>&nbsp;<span style=\"text-decoration: underline\">must<\/span> be reported<\/strong> to the <a href=\"https:\/\/in.nau.edu\/police-department\/police-contact\/\">NAU Police Department<\/a> and <a href=\"mailto:AccessServices@nau.edu\">BAS<\/a> within 24 hours<strong>&nbsp;<\/strong>of the loss discovery. Please include the following information:<\/p>\n<div>\n<ul>\n<li>Name<\/li>\n<li>Employee ID<\/li>\n<li>Department code<\/li>\n<li>Key type (building, floor\/area, individual room or office)<\/li>\n<li>PO or agency\/org information<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>The NAU Police Department conducts an investigation for each instance of lost or stolen key(s). Keyholders are responsible for control and security of issued keys, and may be held liable for charges relating to lost, stolen, or unreturned key(s).<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Department Keys_0\" id=\"shortcode-accordion-2-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-2-panel\">\n            Department Keys\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-2-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-2-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<div class=\"collapse\">\n<p>Keys used by several people within a department are the responsibility of the authorized department representative. Charges for lost or stolen department keys are the department&rsquo;s responsibility.<\/p>\n<\/div>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Key Transfers_0\" id=\"shortcode-accordion-3-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-3-panel\">\n            Key Transfers\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-3-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-3-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<div class=\"collapse\">\n<p><strong>Key transfers are <span style=\"text-decoration: underline\">not<\/span> permitted<\/strong> at this time. Departing employees must return all issued keys to BAS or else may be criminally charged with theft of government property and financially responsible for replacing the keys.<\/p>\n<\/div>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Key Authorizers_0\" id=\"shortcode-accordion-4-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-4-panel\">\n            Key Authorizers\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-4-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-4-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<div class=\"collapse\">\n<p>The following unit administrators control key issuance to individuals within their assigned area:<\/p>\n<ul>\n<li>President<\/li>\n<li>Provost of university<\/li>\n<li>Vice presidents<\/li>\n<li>Vice provosts<\/li>\n<li>Deans<\/li>\n<li>Directors<\/li>\n<li>Department heads or chairs<\/li>\n<li>Personnel designated by one of the above<\/li>\n<\/ul>\n<\/div>\n<p>This authority is recognized by a submitted key authorization form. Key distribution requires approval from an authorized unit administrator.<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n<\/p>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\"><!-- shortcode-block -->\n<div class=\"shortcode-block\">\n      <div class=\"block-header\">\n        <h3>Request Forms<\/h3>\n    <\/div>\n          <div class=\"block-body\">\n      <div><\/p>\n<ul>\n<li><a href=\"https:\/\/nau.webtma.com\/Login\/Validate\/?tkn=Aeju3t0dQ-mIYljyqm6CeQQXJCThV4xUHiphb0sGXRPAqxggVPswNipqXXeQInaZK8l5rOJjNTbcP3TFbKQwD25s9owDsXBy78NqFuJvNLrjGA01rgvTCMxbQavPUQNu03qq1XbIQp1v7q062JnP0InwwlNs1xAP6wYHVdjiY_FcW3lSljC35v0FyXkUctotWDxV9M53JhjO62KQCvRbc9pq3FMh5qCnw3JwroJZDmPXDVKOSywvq_CIHFsgSdclru42zuKJMMm38OD3HAI6hQ\">Work Request Portal<\/a><\/li>\n<li><a href=\"https:\/\/cas.nau.edu\/cas\/login?service=https%3a%2f%2fonbase.nau.edu%2fappnet%2fUnityForm.aspx%3fd1%3dASqhebEjsgzFu3LYBRs6u6qgL6czn4wpH96VpSwGQkiCaL3%252FIGU4UYZs8qzTu6LfOT5PwLLBgLluL02JHAlL1%252FVKG%252B%252B6hjkYM3%252BGn%252FzQ4dnSvDahQ4gcvFAabL3yXRnsIy835BvU4uGnEfnuYfgT%252BdoDUrRpuf7bDNz93xofckdNwrJinZByfb%252BEdm%252BalZTUjEDWDUPtxXgNPi8oKBEVkDk%253D\">Project Initiation<\/a><\/li>\n<\/ul>\n<p><\/div>\n          <\/div>\n  <\/div>\n<\/p>\n<p><!-- shortcode-block -->\n<div class=\"shortcode-block\">\n      <div class=\"block-header\">\n        <h3>Quick Links<\/h3>\n    <\/div>\n          <div class=\"block-body\">\n      <div><\/p>\n<ul>\n<li><a title=\"For Faculty, Staff and Building Managers\" href=\"http:\/\/in.nau.edu\/facility-services\/fac_staff\/\">For Faculty, Staff &amp; Building Managers<\/a><\/li>\n<li><a title=\"Design Professionals &amp;amp; Contractors\" href=\"https:\/\/in.nau.edu\/facility-services\/dp-contract\/\" target=\"_self\" rel=\"noopener noreferrer\">For Design Professionals &amp; Contractors<\/a><\/li>\n<li><a title=\"Bids and RFQ&apos;s\" href=\"https:\/\/in.nau.edu\/facility-services\/bids-rfq\/\">Bids &amp; RFQs<\/a><\/li>\n<li><a title=\"Insurance &amp;amp; Claims Services\" href=\"https:\/\/nau.edu\/insurance-claims-services\/\">Insurance &amp; Claims Services<\/a><\/li>\n<li><a title=\"Office of the Fire Marshal\" href=\"https:\/\/in.nau.edu\/environmental-health-and-safety\/safety-programs\/office-of-the-fire-marshal\/\">Office of the Fire Marshal<\/a><\/li>\n<li><a title=\"Current Construction\" href=\"https:\/\/nau.edu\/Facility-Services\/Planning\/Design---Construction\/\">Design &amp; Construction<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/facility-services\/snow-information\/\">Snow Information<\/a><\/li>\n<li><a href=\"https:\/\/in.nau.edu\/facility-services\/annual-reports\/\">Annual Reports<\/a><\/li>\n<\/ul>\n<p><\/div>\n          <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Building Access Services (BAS) Key Requests Most key requests\u00a0can be submitted electronically via the TMA Service Request Portal (or by clicking on the &#8220;Work Request Portal&#8221; link at the upper right of any Facility Services webpage). Scroll down to &#8220;Keys &amp; Access&#8221; and select either &#8220;Individual Key Holder&#8221; or &#8220;Department Key Holder,&#8221; as appropriate. Grand [&hellip;]<\/p>\n","protected":false},"author":2719,"featured_media":0,"parent":1003,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":"","footnotes":""},"class_list":["post-5680","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages\/5680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/users\/2719"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/comments?post=5680"}],"version-history":[{"count":46,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages\/5680\/revisions"}],"predecessor-version":[{"id":7055,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages\/5680\/revisions\/7055"}],"up":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/pages\/1003"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/facility-services\/wp-json\/wp\/v2\/media?parent=5680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}