{"id":3272,"date":"2026-06-30T17:58:29","date_gmt":"2026-06-30T17:58:29","guid":{"rendered":"https:\/\/in.nau.edu\/dining\/?page_id=3272"},"modified":"2026-08-18T17:59:46","modified_gmt":"2026-08-18T17:59:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/dining\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1 style=\"text-align: center\">FAQ<\/h1>\n<p style=\"text-align: center;margin-top: 40px\"><a href=\"mailto:dining@nau.edu\">Dining@nau.edu<\/a>. \u2022 \u00a0<a href=\"tel:9285232372\">(928)-523-2372<\/a>\u00a0 \u2022 <a href=\"https:\/\/secure.touchnet.net\/C21158_oneweb\/\">Add Dining Dollars as Student or Staff<\/a>\u00a0 \u2022 <a href=\"https:\/\/secure.touchnet.net\/C21158_oneweb\/parental\/logon\">Add Dining Dollars as a Guest<\/a><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<p style=\"text-align: center\"><a class=\"shortcode-button\" href=\"https:\/\/www.peoplesoft.nau.edu\/psp\/ps92pr\/EMPLOYEE\/SA\/c\/N__CC_MEAL_PLAN_SS.N__CC_MEAL_PLAN_SS.GBL?PORTALPARAM_PTCNAV=N__CC_MEAL_PLAN_SS_GBL&amp;EOPP.SCNode=HRMS&amp;EOPP.SCPortal=EMPLOYEE&amp;EOPP.SCName=ADMN_N__SELFSERVICE&amp;EOPP.SCLabel=&amp;EOPP.SCPTcname=PT_PTPP_SCFNAV_BASEPAGE_SCR&amp;FolderPath=PORTAL_ROOT_OBJECT.CO_EMPLOYEE_SELF_SERVICE.N__CC_MEAL_PLAN_SS_GBL&amp;IsFolder=false\">Sign up for a Meal Plan<\/a><\/p>\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Meal Plans_0\" id=\"shortcode-accordion-1-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-1-panel\">\n            Meal Plans\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-1-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-1-trigger\" inert>\n        <html><body>\n<h5>What is a meal plan?<\/h5>\n<p>We offer three types of meal plans for freshman living on campus. All plans come with two primary<br>\ncomponents \u2013 Meals and Dining Dollars<br>\n\u2022 The Unlimited plan offers unlimited meals in the Hot Spot or The D\u00fcB, with Dining Dollars that<br>\ncan be used at any dining location on campus.<br>\n\u2022 The most popular type of plans, though are the Weekly meal plans \u2013 offering a certain number of<br>\nmeals (10, 14, or 19) every week that can be used at almost all dining locations on campus. The<br>\nmeals for these plans reset weekly every Sunday morning around 3am.<br>\n\u2022 Blended Plans provide either 5 or 7 guaranteed meals each week plus a block of meals which<br>\nare available once the weekly meals are used.<br>\n\u2022 New this year, The Commuter Trio Meal Plan. This plan includes Campus Dining Meals, Dining<br>\nDollars, and weekly Hello Fresh deliveries, specifically designed for NAU students living offcampus.<\/p>\n<h5>Why should I have a meal plan?<\/h5>\n<p>Having a meal plan means you\u2019ll always have access to fresh, healthy food on campus with no worry or<br>\nfuss \u2013 you never have to worry about carrying cash. Northern Arizona University\u2019s dining program is<br>\nrecognized as one of the best in the nation. With more than 20 dining locations on campus, the meal<br>\nplan provides unparalleled flexibility and access to incredibly diverse menus. Ease and convenience is<br>\ntaken to the next level with mobile ordering and robot delivery through the Starship app. NAU requires<br>\nall freshmen living on campus to choose from the Unlimited, Weekly or Blended meal plans.<\/p>\n<h5>What is the difference between the Unlimited plan and the Weekly plans?<\/h5>\n<p>\u2022 The Unlimited plan offers unlimited meals within our resident dining locations, the Hot Spot and<br>\nThe D\u00fcB. These two locations are \u201call-you-care-to-eat\u201d dining options.<br>\n\u2022 The Weekly plans offer the flexibility to use your meals in both the resident dining locations as<br>\nwell as most of the retail locations across campus with the use of Transfer Specials.<\/p>\n<h5>What is a Blended Meal plan?<\/h5>\n<p>These plans are a mix of the weekly and block meal plans. They provide either five or seven new meals<br>\neach week in addition to a larger block of meals that are available at any time. First-year resident students<br>\nmay choose a Blended Meal plan, but traditional block meal plans are not available to first year students<br>\nliving on campus.<\/p>\n<h5>What is a Block plan?<\/h5>\n<p>Block plans are another type of meal plan that is offered to upperclassmen and commuter students.<br>\nBlock plans work the same way as the traditional weekly plans but instead of meals by the week, Block<br>\nplans distribute a certain number of meals for the entire semester.<\/p>\n<h5>What does \u201call-you-care-to-eat\u201d consist of?<\/h5>\n<p>We offer \u201call-you-care-to-eat\u201d dining in our two large resident dining locations or \u201cdining halls\u201d on<br>\ncampus. They each feature several different restaurant-style service platforms where you can choose<br>\nanything from international cuisine, to BBQ and fresh-smoked meats, deli, pasta, or purely plant-based<br>\nfoods. Just one meal swipe allows you access to foods from all of the platforms, you can stay as long as<br>\nyou want and eat as much as you want.<\/p>\n<h5>What are Transfer Specials?<\/h5>\n<p>The majority of our retail dining locations feature \u201cTransfer Specials\u201d that allow you to use a meal swipe<br>\nto pay for a combination of retail offerings, similar to a \u201ccombo meal\u201d. Each location has different menu<br>\noptions listed, you can also view them on the Campus Dining website or NAUgo. Transfer Specials can be<br>\nused for meals on \u201cWeekly\u201d plans and \u201cBlock\u201d plans, but they are NOT available with the Unlimited plan.<\/p>\n<h5>Where can I use my meal plan?<\/h5>\n<p>There are about 25 locations across campus where you can use weekly and block meals. The best value<br>\nto use your meals is in the Hot Spot and The D\u00fcB. If you have one of the Weekly plans, you can also use<br>\nyour meals at the majority of retail locations across campus with the use of a Transfer Special. Go to<br>\nnau.edu\/dining for a list of all the locations or check them out on the NAUgo app.<\/p>\n<h5>What if I don\u2019t use all my meals for the week?<\/h5>\n<p>Weekly plans offer a limited number of rollover meals. The 10 MPW plan allows for up to one unused<br>\nmeal to be carried over to the next week. The 14 MPW plan allows for up to two remaining meals to be<br>\ncarried over and the 19 MPW plan allows for up to three meals to be carried over to the next week.<\/p>\n<h5>If I use up all my weekly meals before the weekends, what are my options?<\/h5>\n<p>If you do happen to use up all your meals in your Weekly plan before Sunday, you can use your Dining<br>\nDollars to get into one of the resident dining locations or use them for any combination of offerings at<br>\nany of our retail locations on campus. These locations also accept cash, credit and debit.<\/p>\n<h5>When and how can I change my meal plan?<\/h5>\n<p>You can change your plan via your student LOUIE account anytime over the summer. Once the semester<br>\nstarts, you have the first 2 weeks to test out the plan and see if it will work for you. If you need to change<br>\nit during these 2 weeks, stop by the Meal Plan Office in the University Union and we\u2019ll be happy to assist<br>\nyou. Changes or cancellations are not allowed beyond the first two weeks of the semester.<br>\n<\/p><\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Dining Dollars_0\" id=\"shortcode-accordion-2-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-2-panel\">\n            Dining Dollars\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-2-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-2-trigger\" inert>\n        <html><body>\n<h5>What are Dining Dollars?<\/h5>\n<p>Dining Dollars are included with every meal plan, as a supplement to your meals. They provide a tax-free<br>\ndeclining balance spending account attached to your meal plan that you use just like a debit card.<\/p>\n<h5>When can I access my Dining Dollars?<\/h5>\n<p>Dining Dollars are disbursed at the beginning of each semester once your meal plan payment is<br>\nreceived. Remaining Dining Dollar balances will carry over from the fall to the spring semester,<br>\nbut they must be used by the last day of the spring semester at which time they do expire.<\/p>\n<h5>Why are Dining Dollars better than cash?<\/h5>\n<p>Dining Dollars afford you discounts in some locations and save you over 10% in sales tax on all<br>\npurchases.<\/p>\n<h5>Where can I use Dining Dollars?<\/h5>\n<p>Dining Dollars can be used at all Campus Dining locations, including campus markets and 1899.<\/p>\n<h5>What if I run out of Dining Dollars?<\/h5>\n<p>Easily add more Dining Dollars to your Jacks Card online through the Jacks Card website or in the<br>\nNAUgo app. You can also add dining dollars in person at the Campus Dining Meal Plan Office<br>\nacross from the Jacks Card office in the University Union.<br>\n<\/p><\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Dietary Options_0\" id=\"shortcode-accordion-3-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-3-panel\">\n            Dietary Options\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-3-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-3-trigger\" inert>\n        <html><body>\n<h5>Where on campus can I find vegan\/vegetarian options?<\/h5>\n<p>There are vegan and vegetarian menu items available at virtually all dining locations across campus. The<br>\nnew Lemon Grass Plant Forward Kitchen features a variety of plant-based proteins daily. But, the best<br>\nvariety of plant-based menus can be found in the Hot Spot and The D\u00fcB. Both of these locations offer a<br>\nvariety of both vegan and vegetarian dishes every day, with the ability to customize to your liking. There<br>\nare icons on menus which denote if an item is vegetarian or vegan, these can also be found in the NAUgo<br>\napp, and a Plant-Based Guide to dining on campus is available online at nau.edu\/dining.<\/p>\n<h5>What if I have special dietary needs?<\/h5>\n<p>We have a robust program around food allergies and special dietary needs. The Hot Spot and The D\u00fcB<br>\nboth feature a platform called Simple Servings which menus only \u201callergy-friendly\u201d recipes that exclude<br>\ningredients with milk, eggs, wheat, soy beans, shellfish, peanuts, treenuts, or gluten (fin fish is sometimes<br>\nserved). Food allergens are also identified on menus and in the NAUgo app so you can plan your meals if<br>\nyou are looking to avoid specific types of foods. We also offer dining tours with our registered dietitian to<br>\nhelp you navigate your choices.<br>\n<\/p><\/body><\/html>\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"NEW Commuter Trio meal plan_0\" id=\"shortcode-accordion-4-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-4-panel\">\n            NEW Commuter Trio meal plan\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-4-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-4-trigger\" inert>\n        <html><body>\n<h5>What is the NEW Commuter Trio meal plan?<\/h5>\n<p>The Commuter Trio meal plan is an exciting addition to meal plan options created exclusively NAU<br>\nstudents residing off campus that combines the convenience of Campus Dining meals and Dining Dollars<br>\nwith weekly Hello Fresh deliveries providing you with the opportunity to explore your own culinary<br>\ncreativity. In addition to 5 NAU Campus Dining meals each week and $300 Dining Dollars to spend<br>\nthroughout the semester, the plan includes 12 weeks of Hello Fresh deliveries, each with 2 different<br>\nrecipes, customized to your individual preferences. Each recipe comes complete with fresh ingredients for<br>\ntwo servings, that\u2019s four servings in each box!<\/p>\n<h5>Who can sign up for the NEW Commuter Trio meal plan?<\/h5>\n<p>NAU students who are living off campus are eligible to sign up for this meal plan. Students who reside on<br>\ncampus (which includes American Campus Communities properties located on campus) are not eligible<br>\nfor this plan.<\/p>\n<h5>What does the Hello Fresh voucher include?<\/h5>\n<p>The voucher provides 12 weeks of Hello Fresh deliveries, each with 2 different recipes,<br>\ncustomized to your individual preferences. Each recipe comes complete with fresh ingredients<br>\nfor two servings, for a total of four servings in each box.<\/p>\n<h5>Can I customize my Hello Fresh plan?<\/h5>\n<p>Yes, you can customize your recipes based on your individual preferences and you are even able<br>\nto select specific Hello Fresh recipes if you want.<\/p>\n<h5>Is the meal plan refundable?<\/h5>\n<p>No, the Commuter Trio meal plan is not refundable. The meals and dining dollars portion of the<br>\nplan are subject to the standard terms and conditions for all NAU Campus Dining meal plans. In<br>\ncase of cancellation of the meal plan, the Hello Fresh portion cannot be canceled, nor pro-rated.<\/p>\n<h5>What if I want to pause the Hello Fresh portion of my plan?<\/h5>\n<p>Hello Fresh allows you to pause your plan if you would like to take a break from, or delay your<br>\ndeliveries. Your Hello Fresh plan does not expire and it can be maintained from anywhere.<\/p>\n<h5>How do I pay for my Commuter Trio meal plan, &amp; how much does it cost?<\/h5>\n<p>Your NAU student account will be charged for the full meal plan (which includes the Hello Fresh<br>\nprogram). The cost of the full meal plan is $2030. Payments are made to the Student and<br>\nDepartmental Account Services offices.<br>\n<\/p><\/body><\/html>\n    <\/div>\n<\/div>\n\n<hr role=\"separator\" class=\"hr--transparent hr--transparent-15px not-in-view\">\n<div class=\"eplus-bg-color-row bg-color-extra-light-gray\"><div class=\"eplus-bg-color-row-content\">\n<h5 style=\"text-align: center\">Follow NAU Campus Dining on Social Media:<\/h5>\n<p>&nbsp;<\/p>\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<h5 style=\"text-align: center;margin-bottom: 35px\"><a href=\"https:\/\/www.instagram.com\/naucampusdining\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3462 size-uncropped-small\" src=\"https:\/\/in.nau.edu\/dining\/wp-content\/uploads\/sites\/200\/Instagram-Icon-Color-300x300.png\" alt=\"\" width=\"70\" height=\"70\" \/><\/a><\/h5>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<h5 style=\"text-align: center;margin-bottom: 35px\"><a href=\"https:\/\/www.facebook.com\/NAUCampusDining\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3461 size-uncropped-small\" src=\"https:\/\/in.nau.edu\/dining\/wp-content\/uploads\/sites\/200\/Facebook-Icon-Color-300x300.png\" alt=\"\" width=\"70\" height=\"70\" \/><\/a><\/h5>\n\n<\/div>\n\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<h5 style=\"text-align: center;margin-bottom: 35px\"><a href=\"https:\/\/www.linkedin.com\/company\/nau-campus-dining\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3460 size-uncropped-small\" src=\"https:\/\/in.nau.edu\/dining\/wp-content\/uploads\/sites\/200\/LinkedIn-Icon-Color-300x300.png\" alt=\"\" width=\"70\" height=\"70\" \/><\/a><\/h5>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Dining@nau.edu. \u2022 \u00a0(928)-523-2372\u00a0 \u2022 Add Dining Dollars as Student or Staff\u00a0 \u2022 Add Dining Dollars as a Guest Sign up for a Meal Plan<\/p>\n","protected":false},"author":45,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":"","footnotes":""},"class_list":["post-3272","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/pages\/3272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/comments?post=3272"}],"version-history":[{"count":31,"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/pages\/3272\/revisions"}],"predecessor-version":[{"id":3715,"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/pages\/3272\/revisions\/3715"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/dining\/wp-json\/wp\/v2\/media?parent=3272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}