{"id":6105,"date":"2022-08-25T21:02:03","date_gmt":"2022-08-26T04:02:03","guid":{"rendered":"https:\/\/in.nau.edu\/dean-of-students\/?page_id=6105"},"modified":"2025-05-21T13:32:51","modified_gmt":"2025-05-21T20:32:51","slug":"care-team-faq","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/dean-of-students\/care-team-faq\/","title":{"rendered":"CARE Center | CARE Team Frequently Asked Questions"},"content":{"rendered":"<h1>CARE Team Frequently Asked Questions<\/h1>\n<p><b><i>Building helping relationships for students experiencing challenges.<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">CARE Team case managers offer one-on-one support to students experiencing challenges. We are not counselors or therapists. We provide non-clinical space in which to <\/span><span style=\"font-weight: 400;\">reflect on the heart of an issue, problem solve, create an action plan, safety plan, connect with resources, receive emotional support, or engage with wellness activities or resources.<\/span> <span style=\"font-weight: 400;\">Supportive meetings or check-ins are available by zoom, phone, or in-person at no cost.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">What is a CARE Referral?<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Submitting a <\/span><a href=\"https:\/\/in.nau.edu\/dean-of-students\/report-an-incident\/\"><span style=\"font-weight: 400;\">CARE Referral<\/span><\/a><span style=\"font-weight: 400;\"> at <\/span><i><span style=\"font-weight: 400;\">nau.edu\/reportit <\/span><\/i><span style=\"font-weight: 400;\">is the most streamlined way to initiate outreach from the CARE Team. Faculty, staff, students, family, or community members are encouraged to submit a CARE Referral regarding difficult circumstances or concerning behavior that may be negatively impacting a student. Common concerns include: mental health, absenteeism, hospitalizations, grief\/loss, basic needs, and more. The CARE Team will reach out to the student to assess what support or resources they may want or need.<\/span><\/p>\n<h3>Frequently Asked Questions<\/h3>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"What kind of outreach does the CARE Team provide?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>What kind of outreach does the CARE Team provide? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">Outreach is individualized based on the reported needs and may be conducted by email, phone, or in-person meetings. We collaborate with Campus Living and Counseling Services for further outreach as indicated. We work to assess needs, connect the student to support and resources on or off campus, navigate university processes, and more.<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"What is the typical outreach time?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>What is the typical outreach time? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">Our team operates during regular business hours (Monday-Friday, 8am-5pm). We are not a crisis response team. We aim to reach out to students within 1 business day of receiving a CARE Referral.<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Can I remain anonymous as the referring party?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Can I remain anonymous as the referring party? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">Unless you specifically ask us <\/span><b>not<\/b><span style=\"font-weight: 400;\"> to, we may disclose who made the referral. If anonymity is important to you, please indicate that when submitting the referral. Please consider that even if we protect the referring party&rsquo;s anonymity, the student may intrinsically be able to guess in certain situations.<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Does the student have to engage?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Does the student have to engage? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">We provide outreach but cannot require the student to engage. If the student does not engage, we provide follow up contact information should the student feel more open to support sometime in the future.<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"When should I NOT use a CARE Referral?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>When should I NOT use a CARE Referral? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">The CARE Referral should <\/span><b>not<\/b><span style=\"font-weight: 400;\"> be used if crisis or immediate response is needed. Please utilize 911 or <\/span><a href=\"https:\/\/in.nau.edu\/campus-health-services\/need-help-now\/\"><span style=\"font-weight: 400;\">crisis resources<\/span><\/a><span style=\"font-weight: 400;\">. We encourage you to submit a CARE Referral after urgent needs are taken care of for support and follow up.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Faculty are advised to not use a CARE Referral for concerns that are solely academic in nature<span data-olk-copy-source=\"MessageBody\">.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For general misconduct issues, please use the <\/span><a href=\"https:\/\/cm.maxient.com\/reportingform.php?NorthernAZUniv&amp;layout_id=52\"><span style=\"font-weight: 400;\">Student Code of Conduct Report<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For any incident of sexual misconduct, please use the <\/span><a href=\"https:\/\/cm.maxient.com\/reportingform.php?NorthernAZUniv&amp;layout_id=52\"><span style=\"font-weight: 400;\">Sexual Misconduct Report<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you&rsquo;re unsure which form to utilize, call the Dean of Students for guidance, 928-523-5181 or explore other reporting tools available on the <\/span><a href=\"https:\/\/in.nau.edu\/dean-of-students\/report-an-incident\/\"><span style=\"font-weight: 400;\">Report It<\/span><\/a><span style=\"font-weight: 400;\"> page.<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Could the student ever get in trouble for what I share?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Could the student ever get in trouble for what I share? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">The CARE Team is here to provide support, however, we are not a confidential resource. There may be times where behavior reported is referred to the Student Rights &amp; Responsibilities team. The Dean of Students does not punish students for needing support however Student Rights &amp; Responsibilities may need to intervene to address any Student Code of Conduct matters and support campus and student safety.&nbsp;<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"Will you follow up with me as the referring party?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>Will you follow up with me as the referring party? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">You will likely not receive any follow-up or further information due to privacy laws and regulations.&nbsp;<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <a class=\"shortcode-accordion__trigger\" data-header=\"May I also provide support or connection to resources?_0\" href=\"#\">\n      <div class=\"shortcode-accordion__header\">\n          <h4>May I also provide support or connection to resources? <span class=\"screen-reader-text\">Accordion Closed<\/span><\/h4>\n          <span class=\"shortcode-accordion__header__arrow\"><\/span>\n      <\/div>\n    <\/a>\n    <div class=\"shortcode-accordion__body\">\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><span style=\"font-weight: 400;\">Yes! We understand that students confide in those who they trust and that your support may be important to them. Consider connecting students to <a href=\"https:\/\/in.nau.edu\/campus-health-services\/need-help-now\/\">crisis resources<\/a> if appropriate.<\/span><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\">\n<h4>Visit Us<\/h4>\n<p>You can find the Lumberjack CARE Center connected to Sechrist Hall on the Flagstaff Mountain Campus.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6063\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/203\/0997_sechrist_hall_20220804-600x600.jpg\" alt=\"Image of CARE Center\" width=\"373\" height=\"373\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/203\/0997_sechrist_hall_20220804-600x600.jpg 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/203\/0997_sechrist_hall_20220804-150x150.jpg 150w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/203\/0997_sechrist_hall_20220804-300x300.jpg 300w\" sizes=\"auto, (max-width: 373px) 100vw, 373px\" \/><\/p>\n<!-- shortcode-button -->\n<div class=\"shortcode-button shortcode-button--center\">\n      <a class=\"main-button\" href=\"https:\/\/cm.maxient.com\/reportingform.php?NorthernAZUniv&layout_id=10\">Refer a student to the CARE Team<\/a>\n  <\/div>\n\n<!-- shortcode-contact -->\n<div class=\"shortcode-contact\">\n    <div class=\"contact-header\">\n        <h3>CARE Center<\/h3>\n    <\/div>\n    <div class=\"contact-body\">\n                <a href=\"mailto:CARECenter@nau.edu\" aria-label=\"CARE Center: Email Address\" title=\"Email Address\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Email:<\/span>\n            <\/div>\n            <div class=\"contact-email\">CARECenter&#8203;@nau.edu<\/div>\n        <\/a>\n                        <a href=\"tel:928-523-5181\" aria-label=\"CARE Center: Telephone Number\" title=\"Telephone Number\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Call:<\/span>\n            <\/div>\n            <div class=\"contact-phone\">928-523-5181<\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n\n<p style=\"text-align: left;\"><\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>CARE Team Frequently Asked Questions Building helping relationships for students experiencing challenges. CARE Team case managers offer one-on-one support to students experiencing challenges. We are not counselors or therapists. We provide non-clinical space in which to reflect on the heart of an issue, problem solve, create an action plan, safety plan, connect with resources, receive [&hellip;]<\/p>\n","protected":false},"author":582,"featured_media":6063,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","ring_central_script_selection":"","footnotes":""},"class_list":["post-6105","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/pages\/6105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/users\/582"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/comments?post=6105"}],"version-history":[{"count":18,"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/pages\/6105\/revisions"}],"predecessor-version":[{"id":7895,"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/pages\/6105\/revisions\/7895"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/media\/6063"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/dean-of-students\/wp-json\/wp\/v2\/media?parent=6105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}