Our Student Affairs Offices are available virtually. We recommend you access these services online or by phone. If you need to see someone in person, our offices remain open, and we ask that you practice social distancing and use hand sanitizer. Student Affairs still welcomes students in our spaces; however, please use safe practices to prevent the spread of COVID-19.
Student assistance
What is student assistance?
At NAU, we know that students may experience a variety of challenges during their college career. The Office of the Dean of Students, in collaboration with campus and community partners, serves as a central location that provides coordinated efforts to address the needs of students who struggle in such areas as psychological health, physical health, victimization, relationship issues, social adjustment and academics. We do so through a variety of interventions, referrals and follow up services.
If you, or anyone you know, is going through a hardship or struggling in life, please don’t hesitate to reach out to us by phone, email, or submission of our CARE form. Please see the table below to get an idea of the type of support and resources we offer:
| Our Staff Will... | Beyond Our Reach... |
|---|---|
| Help students arrange or connect with appropriate medical and/or mental health care | Providing mental health counseling or medical advice |
| Empower students to manage their academic, personal, and fiscal responsibilities | Specific advising related to academics, careers or financial aids |
| Monitor compliance with University behavioral expectations | Sharing personal student information with parents, faculty, or staff, unless health and safety concerns are present |
| Meet with and maintain contact with students to address needs | Represent students in legal situations or code of conduct violations, or serve as a hearing officer |
| Connect students with campus and community resources | Complete University forms on a student’s behalf |
| Educate the NAU campus community regarding student support services, policies, and procedures |
Assistance resources for families
The Office of the Dean of Students understand that families today are more involved in the lives of students. You’ll find an abundance of personal support from professional staff whose role is to help families navigate and engage in university life. Through information-sharing and special events, Parent and Family Services will connect you with programs and services that ease the transition to NAU and boost student success.
Stay informed and involved Accordion Closed
This Family Field Guidebook may answer some of your questions about life on campus and the resources available to you and your student.
Stay connected Accordion Closed
Newsletters
Subscribe to our free e-newsletter and become a champion for your student’s progress, with timely information and relevant advice along the way. The Backpack is a bi-weekly email geared toward families of freshmen and sophomores to help them understand the opportunities and challenges students face during their first few years.
Social media
Join the Lumberjack family at the Parent and Family Services’ Facebook page. You will find answers to frequently asked questions, upcoming events and reminders and other fun and important updates.
Family Weekend
Packed with loads of fun and activities, Family Weekend is a great way to experience your student’s life as a Lumberjack.
Emergency notifications
Encourage your student to sign up for NAU Alert, which sends text messages in case of an emergency—including weather-related closures. Your student can add additional phone numbers, so you can get the same alerts on your cell phone.
Contact Parent and Family Services Accordion Closed
Find out more information about how NAU supports its parents and families on the Parent and Family Services website.
In the meantime, if you need additional assistance or have any questions, please contact:
Shannon W. Clark, Director, Parent and Family Services
University Union, Room 104
Shannon.Clark@nau.edu
(928) 523-6267
Contact Student Assistance at the Office of the Dean of Students
Visit us in person:
University Union, Room 104
Mon. – Fri., 8 AM – 5 PM