Student Outreach and Support (SOS)
NAU SOS mission
Many students unexpectedly face difficult times during college, including both personal and/or academic challenges, which can interfere with their college success. Whether it is something as simple as not being able to find one of your classes to something more personal like the loss of a loved one, NAU SOS is here to help. We are knowledgeable about the campus and community resources that can assist, and we are happy to listen to your experiences and help you understand your options and next-steps. This can include information about NAU policies and services, as well as general problem solving strategies, that may aid your situation. We strive for a culture of caring on campus, and that starts with you!
NAU SOS functions as a student assistance program and is housed within the Office of the Dean of Students. As we work with Northern Arizona University students, staff, faculty, and parents, some of the situations we may provide connections to and resources for include:
- Hospitalization
- Medical emergencies or long-term illness
- Death of a family member
- Mental health concerns
- Chronic conditions
- Natural disasters – fire, flood, etc.
| Our Staff Will... | Beyond Our Reach... |
|---|---|
| Help students arrange or connect with appropriate medical and/or mental health care | Providing mental health counseling or medical advice |
| Empower students to manage their academic, personal, and fiscal responsibilities | Specific advising related to academics, careers or financial aids |
| Monitor compliance with University behavioral expectations | Sharing personal student information with parents, faculty, or staff, unless health and safety concerns are present |
| Meet with and maintain contact with students to address needs | Represent students in legal situations or code of conduct violations, or serve as a hearing officer |
| Connect students with campus and community resources | Complete University forms on a student’s behalf |
| Educate the NAU campus community regarding student support services, policies, and procedures |