Refund Policy Accordion Open
All sales are considered final. There are no refunds, cancellations, or exchanges.
NAU Campus Recreation reserves the right to refuse admittance to or eject any person whose conduct is deemed to be disorderly without refunding any portion of their membership, program, or service purchase.
Cancellation Policy Accordion Closed
In the event that a program is cancelled or rescheduled by NAU Campus Recreation due to unforeseen circumstances, customers are eligible for full refunds. Examples of such circumstances can include but are not limited to, inclement weather or other natural disasters, pandemic closures, low enrollment, etc.
However, in an effort to best serve our customers, Campus Recreation may also provide the option to transfer enrollment to a future program. This option will be explored on a case-by-case basis, and will be communicated to eligible customers. Any future program credit must be used within the same fiscal year.
Request for Exception Accordion Closed
The following form is to request an exception to NAU Campus Recreation policy regarding refunds. Refunds may be permitted at the discretion of Campus Recreation Staff under extenuating circumstances. You must provide a comprehensive explanation to be considered for a refund.
All communication regarding the refund request, including any financial implications and the final decision, will be provided via email within ten business days.
Approved refund requests are subject to a 20% administrative fee.
For purchases made by check or credit card, established University procedures are followed and processing may take 4-6 weeks. A check will be sent via mail.