928-523-1733
Rules and Refund Policies
At the NAU Campus Recreation Center, we hold ourselves to the highest standards of safety and professionalism. Our state-of-the-art facility offers a wide range of equipment and amenities to help you achieve your fitness goals. We ask that all members and guests abide by our rules and regulations to ensure that the center remains a welcoming and safe environment for everyone.
General rules
- NAU ID must be used for facility access and equipment check-out.
- All personal belongings must be stored in the provided cubbies or lockers.
- Only water/sealed containers are permitted throughout the facility. Food and other drinks are limited to special events.
- Shoes and clothing that provide full coverage are required at all times throughout the facility.
- For privacy, safety, and courtesy purposes, please refrain from excessive cell phone use in all fitness areas, locker rooms, and restrooms.
- Photos and videos are strictly prohibited in all areas of the facility without prior approval.
- The use of profanity or abusive language will result in loss of privileges.
- Our facility does not allow minors except for approved groups.
- Gum is prohibited throughout the facility.
- Immediately report all injuries and incidents to the Campus Recreation staff.
Climbing wall
- Always check in at the climbing wall desk before using the facility.
- NAU Outdoor Adventures belay certification is required to belay.
- Only climbing equipment and water bottles are allowed in the climbing gym area.
- A shirt and shoes are required at all times.
- Only soft-sole, closed-toe, and climbing shoes are allowed on the wall.
- Keep fingers out of bolt hangers and quickdraws.
Bouldering
- Keep hands below the bouldering line.
- Topping out on the bouldering cave is not permitted.
- Boulderers yield to top-rope climbers.
- Downclimb from all routes when possible.
Racquetball courts
- Eye protection is recommended at all times and is available for checkout at the Recreation Center front desk.
- Proper fitness attire must be worn at all times, including shirts and non-marking closed-toed shoes.
- Scheduled activities and events have priority.
Outside track
- Scheduled activities and events have priority. The field is not available for use.
- Track use is limited to foot traffic and manual wheelchair use only, and is available during designated hours.
- To reserve the track, contact: 928-523-9471
- Scheduled activities and events have priority.
- Reservations must be requested at least 10 business days in advance.
- Non-scheduled times are open for informal use.
- Proper fitness attire and shoes must be worn at all times.
- No dunking.
- Proper fitness attire must be worn at all times, including shirts and non-marking closed-toed shoes.
- Use of profanity or abusive language will result in loss of privileges.
- Challenge court rules apply when others are waiting.
- Scheduled activities and events have priority. Non-scheduled times are open for informal use.
- All personal belongings must be stored in the provided cubbies or lockers.
- Proper fitness attire must be worn at all times. The following items are not permitted:
- Cleats, spikes, dresses, sandals, open-toed shoes, and shoes with large openings (Crocs)
- Collars must be used at all times.
- Standing on benches or other upholstered equipment, slamming/dropping weights, and leaning free weights against equipment, walls, or mirrors is prohibited.
- Please return all equipment to appropriate storage.
- Chalk is prohibited.
- Aggressive behavior including excessive yelling/grunting will not be tolerated.
- Stretching is limited to designated areas.
- Olympic-style lifts are limited to the power cages and half racks.
- Olympic lifts include cleans, clean and jerk, push press, and deadlifts.
- Snatches are prohibited.
- Only RDL Olympic lifts are permitted with dumbbells.
- Personal training in this facility is only available through Campus Recreation.
- Report all equipment issues to Campus Recreation staff.
- Direct all questions regarding equipment use to Campus Recreation staff.
Refund and cancellation policies
Refund policy
All sales are considered final. There are no refunds, cancellations, or exchanges. Additionally, NAU Campus Recreation reserves the right to refuse admittance to or eject any person whose conduct is deemed to be disorderly without refunding any portion of their membership, program, or service purchase.
Cancellation policy
If a program is canceled or rescheduled by NAU Campus Recreation due to unforeseen circumstances, customers are eligible for full refunds. Examples of such circumstances can include, but are not limited to, inclement weather or other natural disasters, pandemic closures, low enrollment, etc.
To best serve our customers, Campus Recreation may also provide the option to transfer enrollment to a future program. This option will be explored on a case-by-case basis and will be communicated to eligible customers. Any future program credit must be used within the same fiscal year.
Request for exception
The refund request form is for those seeking an exception to NAU Campus Recreation policy regarding refunds. Refunds may be permitted at the discretion of Campus Recreation staff under extenuating circumstances. You must provide a comprehensive explanation to be considered for a refund. All communication regarding the refund request, including any financial implications and the final decision, will be provided via email within ten business days. Approved refund requests are subject to a 20% administrative fee.
For purchases made by check or credit card, established university procedures are followed and processing may take 4–6 weeks. A check will be sent via mail.