{"id":9224,"date":"2026-08-14T16:55:02","date_gmt":"2026-08-14T16:55:02","guid":{"rendered":"https:\/\/in.nau.edu\/campus-health-services\/?page_id=9224"},"modified":"2026-08-14T20:52:13","modified_gmt":"2026-08-14T20:52:13","slug":"healthcare-101","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/campus-health-services\/healthcare-101\/","title":{"rendered":"Healthcare 101"},"content":{"rendered":"<h1>Healthcare 101<\/h1>\n<p>Healthcare can feel confusing, especially if you\u2019re navigating appointments, insurance, or medical decisions on your own for the first time. Knowing a few basics can help you feel more confident, ask questions, and make informed choices about your health.<\/p>\n<h2>Where Should I Go for Care?<\/h2>\n<p class=\"isSelectedEnd\">Not every health concern needs the same kind of care. Knowing where to start can save you time, money, and stress.<\/p>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Primary Care_0\" id=\"shortcode-accordion-1-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-1-panel\">\n            Primary Care\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-1-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-1-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><em>Start here for most health concerns.<\/em><\/p>\n<p>Primary care is a good place to go for:<\/p>\n<ul data-spread=\"false\">\n<li>Routine check-ups<\/li>\n<li>Common illnesses<\/li>\n<li>Ongoing or recurring symptoms<\/li>\n<li>Medication questions<\/li>\n<li>Preventive care<\/li>\n<li>Sexual and reproductive healthcare<\/li>\n<li>Managing ongoing health conditions<\/li>\n<\/ul>\n<p>Campus Health Services can provide primary care for NAU students and employees and their dependents!<\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Urgent Care_0\" id=\"shortcode-accordion-2-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-2-panel\">\n            Urgent Care\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-2-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-2-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><em>I need care soon, but it is not an emergency.<\/em><\/p>\n<p>Urgent care is for health concerns that need timely attention but are not life-threatening.<\/p>\n<p>Examples may include:<\/p>\n<ul data-spread=\"false\">\n<li>Minor injuries<\/li>\n<li>Infections<\/li>\n<li>Sudden illness<\/li>\n<li>Symptoms that should not wait for a routine appointment such as a sudden rash<\/li>\n<\/ul>\n<p>Campus Health Services offers same-day urgent care options during business hours. When Campus Health is closed, urgent care may also be available in the community.<\/p>\n<p><a href=\"https:\/\/in.nau.edu\/campus-health-services\/same-day\/\"><strong><span class=\"text-token-text-primary cursor-text rounded-sm\" data-placeholder-token=\"true\">Learn more about Urgent care<\/span><\/strong><\/a><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Emergency Care_0\" id=\"shortcode-accordion-3-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-3-panel\">\n            Emergency Care\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-3-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-3-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<p><em>This may be life-threatening or could cause serious harm if I wait.<\/em><\/p>\n<p>Emergency departments are designed for serious or potentially life-threatening medical concerns.<\/p>\n<p>Examples may include:<\/p>\n<ul data-spread=\"false\">\n<li>Trouble breathing<\/li>\n<li>Severe bleeding<\/li>\n<li>Sudden severe stomach pain<\/li>\n<li>Loss of consciousness<\/li>\n<li>Serious injuries<\/li>\n<li>Other medical emergencies<\/li>\n<\/ul>\n<p>Call 911 for a medical emergency or head to <a href=\"https:\/\/www.nahealth.com\/emergency-department\/emergencies-flagstaff-and-beyond\/\">Flagstaff Medical Center Emergency Department<\/a>.<\/p>\n<h4><\/h4><\/body><\/html>\n\n    <\/div>\n<\/div>\n<\/h4>\n<p>Not sure where to start? Contact Campus Health Services for guidance at (928) 523-2131.<\/p>\n<p>&nbsp;<\/p>\n<h2>Healthcare Words Worth Knowing<\/h2>\n<p class=\"isSelectedEnd\">Healthcare comes with a lot of unfamiliar language. Here are a few terms that can make navigating care and insurance easier.<\/p>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Healthcare Words_0\" id=\"shortcode-accordion-4-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-4-panel\">\n            Healthcare Words\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-4-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-4-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<h3>Deductible<\/h3>\n<p class=\"isSelectedEnd\">The amount you may need to pay for covered healthcare services before your insurance begins paying its share.<\/p>\n<h3>Copay<\/h3>\n<p class=\"isSelectedEnd\">A set amount you pay for certain healthcare visits, medications, or services.<\/p>\n<h3>In-Network<\/h3>\n<p class=\"isSelectedEnd\">A healthcare provider or facility that has an agreement with your insurance company. Using an in-network provider will often cost less than using an out-of-network provider.<\/p>\n<h3>Out-of-Pocket<\/h3>\n<p class=\"isSelectedEnd\">Healthcare costs that you pay yourself.<\/p>\n<h3>EOB &ndash; Explanation of Benefits<\/h3>\n<p class=\"isSelectedEnd\">A statement from your insurance company showing what services were billed, what insurance covered, and what you may owe.<\/p>\n<p class=\"isSelectedEnd\"><strong>An EOB is not a bill.<\/strong><\/p>\n<h3>Referral<\/h3>\n<p class=\"isSelectedEnd\">When one healthcare provider recommends or directs you to another healthcare provider for additional care.<\/p>\n<h3>Specialist<\/h3>\n<p class=\"isSelectedEnd\">A healthcare provider who focuses on a specific area of health or medicine, such as dermatology, cardiology, orthopedics, or gynecology.<\/p>\n<p class=\"isSelectedEnd\"><strong>Want to learn more about how insurance and payment work at Campus Health?<\/strong><\/p>\n<p><a href=\"https:\/\/in.nau.edu\/campus-health-services\/insurance-and-payment\/\"><strong><span class=\"text-token-text-primary cursor-text rounded-sm\" data-placeholder-token=\"true\">Visit Insurance &amp; Payment<\/span><\/strong><\/a><\/p>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<p>&nbsp;<\/p>\n<h2>Speak Up for Your Health<\/h2>\n<p class=\"isSelectedEnd\">You do not need to understand medical terminology or know exactly what to ask in order to take an active role in your healthcare.<\/p>\n<p class=\"isSelectedEnd\">It is always okay to ask questions, ask for clarification, or make sure you understand your options.<\/p>\n<!-- shortcode-accordion -->\n<div class=\"shortcode-accordion shortcode-accordion--closed\" style=\"position: relative;\" >\n        <h4 class=\"shortcode-accordion__header\">\n        <button type=\"button\" class=\"shortcode-accordion__trigger\" data-header=\"Try asking:_0\" id=\"shortcode-accordion-5-trigger\" aria-expanded=\"false\" aria-controls=\"shortcode-accordion-5-panel\">\n            Try asking:\n            <span class=\"shortcode-accordion__header__arrow\" aria-hidden=\"true\"><\/span>\n        <\/button>\n    <\/h4>\n    <div class=\"shortcode-accordion__body\" id=\"shortcode-accordion-5-panel\" role=\"region\" aria-labelledby=\"shortcode-accordion-5-trigger\" inert>\n        <!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body>\n<ul data-spread=\"false\">\n<li><strong>&ldquo;Can you explain that in another way?&rdquo;<\/strong><\/li>\n<li><strong>&ldquo;What are my options?&rdquo;<\/strong><\/li>\n<li><strong>&ldquo;What are the benefits and risks?&rdquo;<\/strong><\/li>\n<li><strong>&ldquo;What happens if I wait?&rdquo;<\/strong><\/li>\n<li><strong>&ldquo;How much might this cost?&rdquo;<\/strong><\/li>\n<li><strong>&ldquo;What should I do next?&rdquo;<\/strong><\/li>\n<li><strong>&ldquo;When should I follow up?&rdquo;<\/strong><\/li>\n<li><strong>&ldquo;What should I do if I do not feel better?&rdquo;<\/strong><\/li>\n<\/ul>\n<\/body><\/html>\n\n    <\/div>\n<\/div>\n\n<p class=\"isSelectedEnd\">Your healthcare provider brings medical expertise, but <strong>you bring important information about your experiences, needs, goals, and preferences.<\/strong><\/p>\n<p class=\"isSelectedEnd\">Healthcare decisions work best when you are part of the conversation.<\/p>\n<div>\n<hr \/>\n<\/div>\n<p>&nbsp;<\/p>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\"><\/p>\n<p><!-- shortcode-contact -->\n<div class=\"shortcode-contact\">\n    <div class=\"contact-header\">\n        <h3>Contact Campus Health Services<\/h3>\n    <\/div>\n    <div class=\"contact-body\">\n                <a href=\"mailto:campushealth@nau.edu\" aria-label=\"Contact Campus Health Services: Email Address\" title=\"Email Address\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Email:<\/span>\n            <\/div>\n            <div class=\"contact-email\">campushealth&#8203;@nau.edu<\/div>\n        <\/a>\n                        <a href=\"tel:928-523-2131\" aria-label=\"Contact Campus Health Services: Telephone Number\" title=\"Telephone Number\">\n            <div class=\"contact-icon-container\">\n                <i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>\n                <span class=\"sr-only\">Call:<\/span>\n            <\/div>\n            <div class=\"contact-phone\">928-523-2131<\/div>\n        <\/a>\n            <\/div>\n<\/div>\n\n<\/p>\n<p><strong>M\/T\/TH\/F:<\/strong><br \/>\n8:00AM &#8211; 5:00PM<br \/>\n<strong>Wed:<\/strong><br \/>\n9:00AM &#8211; 5:00PM<br \/>\n<strong>Sat\/Sun:<\/strong> Closed<\/p>\n<hr \/>\n<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"3j0au6\" data-start=\"131\" data-end=\"171\">Can I Trust This Health Information?<\/h3>\n<p data-start=\"173\" data-end=\"255\">Health advice is everywhere. Before you trust it, take a quick look at the source:<\/p>\n<p data-start=\"257\" data-end=\"464\"><strong data-start=\"257\" data-end=\"264\">WHO<\/strong> created it? Are they qualified?<br data-start=\"296\" data-end=\"299\" \/><strong data-start=\"299\" data-end=\"306\">WHY<\/strong> are they sharing it? Are they selling something?<br data-start=\"355\" data-end=\"358\" \/><strong data-start=\"358\" data-end=\"366\">WHAT<\/strong> scientific evidence supports it?\u00a0<br data-start=\"388\" data-end=\"391\" data-is-only-node=\"\" \/><strong data-start=\"391\" data-end=\"399\">WHEN<\/strong> was it published or updated? Is it older than 3 years?<br data-start=\"428\" data-end=\"431\" \/><strong data-start=\"431\" data-end=\"445\">WHERE ELSE<\/strong> can you verify it?<\/p>\n<p data-start=\"466\" data-end=\"594\"><strong data-start=\"466\" data-end=\"484\">Watch out for:<\/strong> quick fixes, \u201cworks for everyone\u201d claims, fear-based messaging, or advice based only on personal experiences.<\/p>\n<p data-start=\"596\" data-end=\"733\" data-is-last-node=\"\" data-is-only-node=\"\">Social media, search engines, and AI can be great starting points, but important health decisions should be based on reliable information and conversations with your provider.<\/p>\n<p><\/div>\n<\/div>\n\n<div class='shortcode-column-container'><!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    \n<p><a href=\"https:\/\/www.aaahc.org\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2343 \" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/AAAHC-Logo-300x133.jpg\" alt=\"\" width=\"263\" height=\"116\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/AAAHC-Logo-300x133.jpg 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/AAAHC-Logo-768x340.jpg 768w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/AAAHC-Logo-1024x453.jpg 1024w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/AAAHC-Logo-600x266.jpg 600w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/AAAHC-Logo.jpg 1620w\" sizes=\"auto, (max-width: 263px) 100vw, 263px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\n<\/div>\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    <\/p>\n<p><a href=\"https:\/\/jedfoundation.org\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2086 aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/Jed-Campus-Seal_RGB-small-279x300.png\" alt=\"\" width=\"169\" height=\"182\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/Jed-Campus-Seal_RGB-small-279x300.png 279w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/Jed-Campus-Seal_RGB-small.png 335w\" sizes=\"auto, (max-width: 169px) 100vw, 169px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\n<\/div>\n<!-- shortcode-column -->\n<div class=\"shortcode-column shortcode-column--count-3\">\n    <\/p>\n<p><a href=\"https:\/\/healthiercampusinitiative.com\/\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2285 aligncenter\" src=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/PHA-HCI_Red-300x149.jpg\" alt=\"\" width=\"260\" height=\"129\" srcset=\"https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/PHA-HCI_Red-300x149.jpg 300w, https:\/\/in.nau.edu\/wp-content\/uploads\/sites\/202\/PHA-HCI_Red.jpg 561w\" sizes=\"auto, (max-width: 260px) 100vw, 260px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\n<\/div>\n<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Healthcare 101 Healthcare can feel confusing, especially if you\u2019re navigating appointments, insurance, or medical decisions on your own for the first time. Knowing a few basics can help you feel more confident, ask questions, and make informed choices about your health. Where Should I Go for Care? Not every health concern needs the same kind [&hellip;]<\/p>\n","protected":false},"author":2785,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":"","footnotes":""},"class_list":["post-9224","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/pages\/9224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/users\/2785"}],"replies":[{"embeddable":true,"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/comments?post=9224"}],"version-history":[{"count":35,"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/pages\/9224\/revisions"}],"predecessor-version":[{"id":9266,"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/pages\/9224\/revisions\/9266"}],"wp:attachment":[{"href":"https:\/\/in.nau.edu\/campus-health-services\/wp-json\/wp\/v2\/media?parent=9224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}