{"id":7357,"date":"2023-03-21T16:52:48","date_gmt":"2023-03-21T23:52:48","guid":{"rendered":"https:\/\/in.nau.edu\/campus-health-services\/?page_id=7357"},"modified":"2023-08-03T11:04:25","modified_gmt":"2023-08-03T18:04:25","slug":"chs-portal-guide","status":"publish","type":"page","link":"https:\/\/in.nau.edu\/campus-health-services\/chs-portal-guide\/","title":{"rendered":"CHS Portal Guide"},"content":{"rendered":"

CHS Portal Guide<\/h1>\n\n
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Log in Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Go to https:\/\/www.campushealth.nau.edu\/<\/a><\/li>\n
Sign in with your NAU username and Password<\/li>\n<\/ol>\n
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Managing an Appointment Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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From the homepage there are two places that take you to the same appointment page.<\/li>\n
Select the “Appointments<\/strong>” option on the left or the “Schedule an Appointment<\/strong>” option in the middle of the screen. Both will take you to the same page. Select Schedule an Appointment.<\/li>\n<\/ol>\n $\"\"$ <\/a><\/p>\n
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Schedule an appointment<\/h3>\n
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Now that we have fulfilled the requirements we can go back to the “appointments page<\/strong>” where we can now select an appointment type. In this example I am selecting a “Sick\/Injured Visit<\/strong>”.<\/li>\n<\/ol>\n $\"\"$ <\/a><\/p>\n
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As you progress through the appointment questions the CHS portal will ask you for more details about your visit. Before I can finalize my sick\/injured visit I can provide a more specific reason. This helps the doctors and nurses have a better idea of how to prepare for your visit.<\/li>\n<\/ol>\n
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We will also ask for a callback number to check in with you if needed about your upcoming appointment.<\/ol>\n
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Optional: choose the date, time ranges, days, and select the preferred gender of our provider (doctor\/nurse) that will be seeing us.<\/p>\n
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Once all that is filled in click “search for appointments”<\/strong> and the available time slots will appear. Select one that works for you and “continue<\/strong>”.<\/li>\n<\/ol>\n $\"\"$ <\/a><\/p>\n
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Double check the date, time, location and reason. Read all of the information in red. It is crucial to making sure that you are ready and informed about the visit.<\/li>\n<\/ol>\n
If everything looks good you can go ahead and “Confirm<\/strong>” the appointment. Alternatively we can “Retry” and “Cancel” if something looks off.<\/p>\n
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Required Forms Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Four forms are required before your first appointment.<\/p>\n
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Billing Form: This form gives the CHS Billing Office information about financial responsibility for your visits.<\/li>\n
Health History: This form gives your provider necessary information about your medical history so they can treat you appropriately.<\/li>\n
Informed Consent: This form gives CHS permission to treat you for your conditions. It also gives CHS permission to bill your insurance carrier for services.<\/li>\n
Notice of Privacy Practices: This form describes how medical information about you may be used or disclosed and how you can access this information.<\/li>\n<\/ul>\n
You can access these electronic forms on the side bar by selecting “Required Forms.”<\/p>\n
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Informed Consent Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Informed consent is a process by which individuals are given clear and accurate information about a medical procedure, treatment, or study, so that they can make an informed decision about whether or not to undergo the procedure or participate in the study.<\/p>\n
First, it helps to ensure that individuals are aware of the potential risks and benefits of a medical procedure or study, and can make an informed decision about whether or not to participate.<\/p>\n
Second, informed consent helps to promote patient autonomy and respect for patient rights.<\/p>\n
Finally, informed consent is often required by law and is an important ethical principle in medical practice and research.<\/p>\n
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Fill in the required fields on the page. In this case the “Date of Birth” and “Initials” to fulfill the informed consent requirement.<\/li>\n<\/ol>\n
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Sign up for Texts Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Through the “profile<\/strong>” tab on the left we can access our basic information and enable text messages.<\/li>\n<\/ol>\n $\"\"$ <\/a><\/p>\n
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Fill out the “new mobile number” section and check the “I would like to receive text messages” box.<\/li>\n<\/ol>\n
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Continue and confirm. Now under “Profile<\/strong>” a mobile phone will be visible and “Text Messaging” should now be enabled.<\/li>\n<\/ol>\n $\"\"$ <\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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What is secure email messaging? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Secure email messaging is a way for patients to contact their provider through our HIPAA protected secure portal.<\/p>\n
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Messages are for refills and simple health-related questions,<\/li>\n
Messages are not for urgent or serious medical issues,<\/li>\n
Messages are part of the medical record and may be seen by anyone on the care team.<\/li>\n
In our system, the expected response time is within three business days.<\/li>\n
Starting July 1, 2023, Campus Health may start billing your insurance for electronic messaging response that involves more than 5 minutes of a clinician’s time. Rates vary from $15-63 depending on the extent of the clinician’s time to answer questions and is covered by most insurances.<\/li>\n
Patients can contact our billing office 928-523-6343 or their insurance company if they have any questions.<\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Read Secure Messages Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Through the “Home<\/strong>” page you can access your secure message inbox under “Read or Send Secure Message<\/strong>”<\/li>\n
We can send messages to providers and also receive\/respond to messages. Messages from the Health Center will appear in your “secure messages inbox”.<\/li>\n<\/ol>\n $\"\"$ <\/a><\/p>\n
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Selecting “New Message<\/strong>” opens a new page where there are a number of options to choose from.<\/li>\n<\/ol>\n $\"\"$ <\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Health History Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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There are a number of health history entries where you can add different medical conditions and\/or medications.<\/li>\n
Either choose “Add” to fill out the medical history or report that there is no medical history to report for each section.<\/li>\n<\/ol>\n
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Upload Insurance Card Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Insurance cards must be uploaded within 24 hours of your CHS appointment.<\/strong><\/p>\n
Mobile upload instructions<\/h3>\n\n
Sign in to your patient portal account<\/a> as an NAU Student<\/li>\n
Click the menu icon in the upper-left corner<\/li>\n
Select “Insurance Card”<\/li>\n
Select “Add New Card”<\/li>\n
Scroll to the bottom of the window to select “Upload Front Image” (NOTE: You do not have to complete any of the field, just upload your image)<\/li>\n
Take a picture of your card using your phone camera (landscape\/horizontal orientation is required)<\/li>\n<\/ol>\n
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Select “Card looks good”<\/li>\n
Select “Upload Back Image” and repeat process for back of card<\/li>\n<\/ol>\n
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Select “Save”<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
Desktop upload<\/h3>\n
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Sign in to your patient portal account<\/a> as an NAU Student<\/li>\n
In the menu on the left side of the screen, select “Insurance Card”<\/li>\n
Select “Add New Card”<\/li>\n
Select “Upload Front Image” and upload a photo of your card (NOTE: You do not have to fill out any of the text fields. Landscape\/horizontal orientation is required)<\/li>\n<\/ol>\n
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Select “Card looks good”<\/li>\n
Select “Upload Back Image” and repeat process for back of card<\/li>\n<\/ol>\n
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Select “Save”<\/li>\n<\/ol>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Billing Form Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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The Billing form gives the CHS Billing Department necessary financial information for your services. This form is required before you can be seen at Campus Health Services.<\/p>\n
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Contact Campus Health Services<\/h3>\n <\/div>\n
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