In response to the rising need, healthcare providers are moving into a new area to provide telemedicine services at Campus Health Services. Telemedicine lowers risk of exposure while maintaining accessibility to your healthcare provider. Telemedicine visits are billable services but all insurance plans may not cover telemedicine, even in these changing times.<\/p>\n
We advise all patients who wish to utilize CHS telemedicine for medical or psychiatric care to reach out to their insurance company. Ask whether Telemedicine services are a covered benefit under your plan. Telemedicine services will be billed at the same cost as an in-office, In person visit.<\/p>\n
Our services are available for all currently-enrolled Northern Arizona University students who have paid the mandatory semester Health and Wellness Fee. Insurance is not required to receive our services; however, it is suggested.\u00a0 Services are also available for Northern Arizona University staff and faculty and their adult dependents.<\/p>\n
You can choose from these four plan options in order to get treatment from Medical Services:<\/p>\n
You can choose from these four options to pay for your visit at Campus Health Services:<\/p>\n
Potential out-of-pocket costs in addition to the office visit fee include: laboratory, injections and procedures and supplies<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n No show fees range from $25 to $40.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n We are currently contracted with PPO plans with Aetna, Blue Cross Blue Shield, Cigna, TRICARE, and United Healthcare. We are not contracted with any HMO plans, state Medicaid plans (AHCCCS, Medi-Cal, etc.) or any other insurances not previously listed.<\/span><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n Let’s say, for example, you are sick and make an appointment at NAU Campus Health Services for evaluation and treatment. You will provide your insurance card and NAU ID to registration staff. Usually, there will be a co-pay amount required by your insurance. After registering, the NAU Campus Health Services provider will examine you and discuss with you what tests or treatment you may need.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n NAU Campus Health Services does not bill non-contracted insurance companies. In these cases, you are expected to pay for your charges at the time of your visit. If you do not see your insurance company on our contracted list, or if you are unsure, contact your insurance company and ask if your plan covers services rendered at NAU Campus Health Services<\/strong>. If we are not contracted, you may want to consider purchasing LouieCare<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n Detailed instructions for uploading insurance cards<\/a> to NAU Campus Health Services<\/p>\n Certain lab tests are done here at NAU Campus Health Services and billed to your insurance company. Other tests are sent out to a Reference Lab (Sonora Quest). If you have a lab test that is sent out, Sonora Quest will perform the test, send the results to your medical provider and send the charges directly to your insurance company. If your insurance company does not pay for the lab test in full, you will receive a separate bill from Sonora Quest.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n If you are 18 or older, we cannot discuss your charges with anyone except you, including your parents, without your permission. By signing the consent to treat, you authorize us to release information to your insurance company to process your claim. Recognize, however, if the billing address for your insurance plan is your parent’s\/spouse’s\/significant other’s home, an EOB from the insurance company (see insurance How Insurance Works) will be sent to that address. If you want us to discuss your health charges with your parent or spouse, you can fill out the Release of Medical Healthcare Information<\/strong> form in your Patient Portal. This will allow others to have access to your information (scheduling treatment, discuss treatment, handle finances concerning health care).<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n<\/p>\n\n \n
\n<\/strong>When seeking services at NAU Campus Health Services always bring your NAU ID and your insurance card. Also bring some sort of payment as payment is expected at the time of service.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\nWhat if I don\u2019t have insurance? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n<\/strong>If you have paid the Health and Wellness fee, electing to use the health center on a Fee for Service basis means you pay all visit costs including the primary care office visit fee out-of-pocket.<\/p>\nNo Show Fees Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
Do you take my insurance? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
How does insurance work? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
What happens after my visit? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n<\/strong>NAU Campus Health Services will submit your charges and information to your insurance company. Your insurance company will process the NAU Campus Health Services claim for payment according to your plan benefits and sends the payment to NAU Campus Health Services. Your insurance company will also send you a notice (by mail or electronically) that the claim has been processed. This notice is called an Explanation of Benefits or EOB.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\nWhat if NAU Campus Health Services is not contracted with my insurance company? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
How do I upload my insurance card to the patient portal? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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What about lab work, how do the charges get processed? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
What are some of the reasons my insurance won\u2019t pay? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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What are my payment options? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n<\/strong>If your charges were sent to your Louie Account, simply logon and pay your charges online. To pay charges in person, go to the Campus Health Services Administration Office in the Health and Learning Center, Building 25, on the second floor.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\nWho do I contact with questions about my insurance claim or my bill? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
\n<\/strong>First contact your insurance company via telephone or the plan website. You may contact the NAU Campus Health Services Billing Office at 928-523-2131 or at campushealth@nau.edu. It is important to leave a message with your name, NAU ID number, contact information and question. We will contact you within 24 hours.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\nWhat about my confidentiality? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
Contact Campus Health Services<\/h3>\n <\/div>\n