Work Control Center
Who can submit a work request? Accordion Closed
I submitted a work request. Now what? Accordion Closed
You will receive an email from email@example.com that will include your service request number. Once your service request has been accepted you will receive an additional email listing your work order number.
Can I track my work request online? Accordion Closed
Yes! Follow this link https://fsrequest.nau.edu/ and enter the service request or work order number in the search bar on the left side of the page. Or, you can call us and we will be happy to provide you with information on the status of your work order.
Do I need to be present for the maintenance work? Accordion Closed
No you do not need to be present. By submitting a request you give us permission to access your room or office. If you want to be present please call our office.
It is an emergency! What should I do? Accordion Closed
If it is a life threatening emergency call the Police Department at 911.
How long does it take for my request to be processed? Accordion Closed
Our maintenance response protocol:
- Emergency: immediate response – life safety issues, gas leak, fire.
- Hospitality: 30 minute call back or response – uninhabitable room caused by flood, toilet overflowing, no heat, no power.
- Urgent: to be acknowledged and/or repaired by the end of the business day – clogged sink or toilet, dripping faucet, re-codes, etc.
- Routine: service within 10 days (non-urgent requests) – light bulb change, electrical outlet not working, door hook broken, cabinet door loose, etc.