Parents, spouses & FERPA continued

Always verify the identity of the person requesting information.

• If in person, ask for a picture ID
• If you are releasing information over the phone, exercise caution and make a reasonable effort to authenticate the caller
• Avoid faxing or emailing printed information: Faxes and emails are considered to be less secure than conventional mail
• Exercise caution if you feel you must fax or email records
• Adhere to NAU’s Data Classification and Handling Policy

You have the right and responsibility to deny requests for information if the requester is unauthorized.

•  It is illegal to share education records with anyone other than the student, someone whom the student has authorized in writing to receive the records, or those who have legitimate education interest
• if in doubt, please refer to NAU Resources

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